Terrible business make sure you read the contracts before you make payments they don't tell you the…read moretruth just want you to start payments. Wouldn't recommend to anyone

very bad customer service, i repair my phone and they removed my original parts from phone and…read moreinstalled aftermarket parts. when i call them they didnt answer,

Very helpful. Very fast. Well priced. Have used multiple times now. Would go back. Have a lot of…read morephones, cables, and chargers. Have had a new battery put in, the front and back is phones replaced, bought a new phone there, and new screens. I'd recommend

they gave me an lcd screen panel instead of an oled one when i clearly and specifically told him to…read morereplace the screen with the original oled display panel. He later then said that he will add an oled display but lied and replaced my screen with cheap parts to cut cost. Never coming back here again.

If you need a quick fix. Phil is your guy. Would def recommend and will use again. Right in…read moredowntown and can help when you need.

From the owner: Cellular Connection provides mobile and in-house cell phone repair, used and new cell phones, cell…read morephone accessories, and pre-paid cellular service plans. Fast, affordable, friendly service! Call us today for a free cell phone diagnosis! Convenient downtown Nashville location.

Lindy was the best. Super fast and friendly. Fixed my problem and was very helpful. Thank youread more

It is an on-going horrific nightmare that won't end. I filed…read morea Legal Dispute of charges Claim and it took several months to be given that piece of information, After being told about the Legal Dispute Form, I filed my complaint. I had made numerous calls to the Business Division. This Company expects me to pay for service after telling them Verizon's reception the worst of all the Providers at my address. This was in terms of speed and strength of signal. On my last call, Verizon asked me for an additional 48 hours to " research my claimant with the Associate that took the Original Forms". That was five days ago. Still no call from Verizon's Service Department. But with six days they expect a payment from Me when they can see in their System that I never connected one services, and the Internet connection was horrible. I hate to call because in the past I have been on the phone with them for 4 - 5 hours going through 7 -10 transfers, in the call. It's a nightmare,

Great customer service. Very friendly and professional. My phone is fixed and works great!!!read more

Incredibly rude and condescending. Told me that ATT store…read moresent me to them to get me out of their store. Told me that they were not asurion, that if I would like to do business with Asurion that they were located somewhere on 11th Ave downtown. As I was leaving, due to frustration and attitude, they were incredulous as to my leaving. That they were ready and willing to help me. What kind of buffoonery is this? Some kind of old school boy club that has no place in my life.

I felt physically unsafe yesterday due to a tall, young, male employee named DANE E. He literally…read moretold me he would not allow me to leave the store as he stepped towards me in a threatening way. We were the only 2 people in the store and there's no doubt in my mind he was trying to pull something shady with me and felt he could because I was alone. Long version: I purchased a new iPhone 17 Pro and wanted to trade in my iPhone 14 Max. I was told there was an $800 trade-in credit for my iPhone 14. Dane helped me delete all of my information from the old phone, confirmed I wanted to trade it in for $800 and then told me he was unable to give me a receipt for the trade-in credit because their printer was broken. I asked him to email it to me. He emailed me a receipt showing a TRADE IN CREDIT OF $0.00 I showed him the email and he told me that the receipt was incorrect, I would be getting $800 and I should get a second email soon. I told him I would wait in the store to receive the second email showing I was getting an $800 credit. I could tell that frustrated him, and the second email never came... he again said I should just go ahead and leave because the printer was broken. I then said I'd just keep my old phone until the printer was fixed and he could get me a receipt showing the $800 credit. THIS IS WHEN HE STEPPED TOWARDS ME, LOCKED EYES WITH ME AND SAID IN A THREATENING TONE "IM NOT GOING TO ALLOW YOU TO LEAVE WITH THAT PHONE". I took a step back and stated "I'm not going to leave my phone without some sort of proof I'm getting the credit", and asked him to call a manager. At this point he was visibly angry, began raising his voice, and said he could call a manager but "wasn't allowed to call anyone in front of me" so he'd have to go to the back to make the call. I said OK. He again said I was not allowed to leave with my old phone so if I wanted him to call a manager, he would be taking my old phone with him to the back. I was legitimately speachless **It was at this point I began wondering if I could beat him to the door if I took off running. I wondered if he was going to physically attack me over this phone... I strongly felt he was attempting to steal my phone and was 100% physically intimidating me.** My mom was waiting in the car. I called he her on speaker phone and said I needed her help, that Dane wasn't allowing me to leave. She asked if she should call the police and I said maybe, that Dane said twice he wouldn't let me leave the store. My mom came in Screaming YOU CANT HOLD MY DAUGHTER HOSTAGE, Casey get in the car! And I ran out. I am shaken up over this and don't want anyone else to have this experience. My husband tried to call the store and ask for a manager. The person who answered the phone said there is no manager and the GM doesn't allow anyone to give out his number... (I suspect this might have been Dane, not wanting us to tell management what happened) I would love to hear from owner/manager.

Happen to be on that part of town and went in and finally met "Mo" the manager..He was sympathetic…read moreand sincere to my situation and aggravated at his poorly trained employee..He gave me a screen saver for my new phone and a sincere apology..If you have no choices and happen to go by holla at "MO"..If he's not there Good Luck!

Fixed my mother's cracked phone screen quick and efficient! I will be back for other needs!read more

From the owner: We have Been repairing electronics since 2011read more

The store is always clean. The saleswoman, Shaniqua Falls, was very knowledgeable about the…read moreproducts and was excited to help me with any questions I had.

OMG I had such a wonderful experience from the time that I walked into the store the staff was very…read morewelcoming and helped me with way more than what I came in the store for. This is the second phone I have gotten from them and I would never recommend another Cricket store in the area or even outside the area. Honestly I can't wait for my next visit when my husband upgrades his devices. Oh and came out with a screen protector and case free to me. I mean this staff is so amazing go in a see for yourself!!

In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

This is the worst store and worst customer service in retail. I purchased a macbook for over…read more$2000. My old computer was listed as a trade in for $35, as it is over 10 years old. I went to pick it up but was told that I must bring in my old computer for a trade in first. I explained I will once I download all my files from the external drive and make sure they are on the new computer. They would not allow me to pick up the new computer I just paid for. I asked if they could just charge me the cost of the trade in and I would be happy to pay in and then get a refund once I return it. They stated they could not do that and would not give me the new computer. They offered for me to bring in my old computer and sit in the store for the next hour and transfer all the data in front of them or have them transfer all the data for me. I explained I did not feel comfortable having someone access all my personal information. They stated there is nothing else they could do. I cancelled the order and went to Apple Store and picked up same computer that day without issues. I WILL NOT BUY ANYTHING IN THE FUTURE FROM BEST BUY AND RECOMMEND AVOIDING THIS STORE COMPLETELY!