I have been a loyal customer with AT&T since 1991, not always having the best experiences. I was shopping in the Pine Island area and went into the Pine Island Rd. store in August 2025 just to order a new protective glass for my phone. The two guys I met (Noah & Romeo) were so welcoming, knowledgeable and helpful (I wrote down their names) I said when I decide to upgrade to a new phone, I'll come back. Fast forward into June 2026 I returned to the store. (25 miles from my home, I pass numerous AT&T stores on my way) why.... because of the prior great service and knowledge of the store employees. Sure enough same guys were there plus another Colin who took care of me. I was so impressed! The caring, competent, fun and knowledgeable staff at the Pine Island Rd. store made such a huge difference in my experience with AT&T. Management, AT&T should be very proud of the staff they are truly an asset. read more

I had some wacky SIM card message that was messing with me while I was trying to make deliveries. Noa had helped me with my daughter's phone a while back and he was right on my issue today. He had my SIM (card?) changed over fast so I could get back on the road. Excellent experience! read more

From the moment we walked in, the black guy with long hair was a smart ass and very rude. we were interested in new iphones, switching to ATT WIRELESS and have a service on my husband apple watch. we ended up leaving without accomplishing anything. I was a bad enough experience that we may leave Att altogether. They need to train their employees or just hire better ones!!!!! read more

Had a great experience with John after being scammed and lied to at a nearby AT&T store at Santa Barbara x Veterans Blvd. He upgraded my wife's phone, gave her $350 for her old phone (other store said it was worth $0) which covered the upgrade and sent her on her way with a smile on her face and a new phone. Couldn't ask for more! read more

I had a great evening when I called about my bill. The agent was courteous, listened to my concerns . He was very understanding and helped me resolve my concern. read more

Horrible service guy in a sweatshirt not even an AT &T shirt. I need help on my phone he told me to go to Apple WTF is that all about. read more

Horrible service. Entered the store at 630 for a quick question and the clerk immediately looked down at their watch and then at us and didn't even say a word. They continued to ignore us until we eventually left. Do not go to this store should be zero starts but the review won't give me the option read more

Do not go to this location! I've bought several iPhones from this location only for them to up my bill into oblivion with hidden costs. They manipulated the systems to make it look simple but change everything around and make it to where your bill goes up and you have to pay additional charges. These people are money hungry scoundrels and will do anything to rip you off. They've told me that you could only have fully optimal iPhones through them but not everyone else which If you do the research is definitely not the case. Additionally, we were supposed to get a BoGo for a free phone but they ended up making us pay off the phone that was supposed to be free. When we asked why our bill was so high, all they said was that we'd have to go to customer retention. They've made no effort to make the situation right on there own mess ups. They don't care about their customers, only their money. Absolutely disgusting! I've been a long time customer only to get dogged. I wouldn't recommend the company nor this location. Save your money and or just go anywhere else! read more

SCAM ALERT!!!!! Went into the store to sign up under my daughters plan. Michael took my info, checked her plan and helped my pick out a phone. We discussed monthly payments which I agreed to. At this point he contacted my phone carried to transfer my number. It wasn't until at&t had possession of my phone number that I was told I'd be responsible for the phone in full!! The activation fee and the monthly service are already due and I haven't even had service for two full weeks. I did NOT GIVE CONSENT TO GIVING AT&T MY PHONE NUMBER WITH THE UNDERSTANDING THE I WOULD PAY FOR THE PHONE ON FULL! THAT WAS NOT DISCLOSED TO ME UNTIL AFTER AT&T HAD CONTROL OF MY PHONE NUMBER. I am happy to say that I got excellent service at the VERIZON store literally across the street and did not have any issues nor did I have to pay in full for my phone. DO NOT VISIT THIS STORE DO NOT GO TO AT&T THEY SCAM!! GO ACROSS THE STREET TO VERIZON WHERE THEY ARE HONEST!!!!!!! read more