Called Verizon repeatedly for an overcharge on my phone I kept being told would be removed. Finally…read morewas told to go in person to have this resolved . Waited well over an hour /hour and a half after being told I was "second in line" at time of check in. The people at the store were kind and doing their best so this review is not on them by any means/I know they can only do so much and at least they helped connect me with Verizon and even got on the phone to explain the overcharge I kept seeing/but lady on the Verizon end was a very rude person- finally admitted we were being overcharged and took off the fee. Not apologetic just rude. I can't wait to switch carriers *edit to add that when I came home I decided to check into my account and see if this was indeed corrected and it still was not! I had to get into the chat and threaten I would file a complaint and magically it finally was corrected and I was credit back the overcharge. Lady I spoke to on the customer service line for Verizon was "Sky" who was rude and said she would Make the correction and still did not. Disappointing.

They over charged me for 5 moths, they carged me for two phones and only one was not in use. It was…read morefroze and even the employess in waynesboro could fix it. I told them in December of 2025 to turn it off, again in January ---------------to April of 2026. Each month I called I promised they would have it disconnected. It was a dead phone and it could not be fixed. So around April the 3rd I told them AGAIN, DISCONNECT MY CELL, even though I paid them again and it was not due until April 23, I told them to disconnect my other cell also. I di not need their business. What a rip off. From December 2025 to April I was paying for two phones and only one worked. I feel like they just stole $540.00 from me but they don't care . After 25 or 30 years of being a loyal customer, they don't care.

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

The directions took me to a closed mall. Not being local, I tried to find another location. After…read moredriving 35 minutes I could not find the 2nd location.

I had previously contacted iFixt about a broken screen on my iPhone 6. I was immediately responded…read moreto re: ability to fix and cost $, etc. About a week later I was able to visit iFixt. After assessing the problem, I was told I didn't have a broken iPhone screen but a broken protector screen. They could have easily said it was my phone and go about replacing iPhone's screen charging me $ but they were straight forward and honest. Wow! Simply Wow!! Thank you iFixt for your honesty and very friendly customer service. Hopefully, I won't be needing your services, but if I do... I will be coming to you straight away!

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Horrible! The information on their site for selling a phone is NOT what they say when you go into…read morethe store!

Fantastic Service and Repair, GREAT Prices…read more I recently had my iPad repaired here because of a recommendation from a friend. I cannot begin to recommend this place enough. The cost for the repair was just over $100 and if you check in to this location using Yelp, you get five dollars off. The screen and everything else looks sublime and works perfectly. The service member at the desk was kind, patient, and professional. When I or someone I know needs something repaired, we will be turning to Mr Fix.

They have fixed every phone and other electronic device I have brought in. Pricing is fair and they…read moreare honest upfront about if repairs are worth it or not even if it means less business. One time they popped my faulty screen in for free even though it took them some time to fix it. Thank you Mr Fix team!

Wanted to upgrade to the iPhone 13pro when it first came out. ATT rep, Julian, looked up my acct…read moreand said not cost to trade in. Just pay the $54 in taxes. I asked again, no cost, no contract and was told no. Now, my fault, wife pays the bills, they have been charging me $28 per month. Called and complained and asked for refund. Nope. Asked them to stop charging me for the phone, nope. Had to send in my old phone, asked for that back since I had paid for it, nope. So not only did I have to pay $1,000 for new phone, they took my old phone that I also paid for. Have been a customer for 15 yrs. Not anymore. Was paying over $200 per month for at least 2 yrs. Go to T-mobile. Less expensive, rate never goes up. ATT lied to me and stole over $1500 from me.

I give them 5 star because social distance, masks, and hand sanitizer is readily available…read more However, after more than 2 hours in the store, every account they touched is wrong. The bills are nearly 2x as much. The discounts not present and when asked about it, "well, it's not automatic, I mean pay the bill and you should see it over the next couple or three months. If you don't see it in three months come back in." Really? The discount is on one account but not others. The bill does not match anything talked about and overall pathetic support and service. Feel comfortable about going into the store but get the customer service number as you will need it to fix the mess they create on your account.

EXXELLENT SERVISE, T-MOBILE!!!! We switched from US cellular in last December & got so much better…read moreprices! My special, heart felt thanks to Zyenn (international phone program), Nelson (rebate department)!! I hope, you are still with T-Mobile! I am asking management of T-Mobile for special recognition for those professionals: besides much lower monthly payments, I got almost $1000 in rebates!!!! I do not know any other phone company, that could be that generous! Customer service is also second to none: I got immediate professional help & attention from technical support! We are one year with the company & very happy! Paul & Tamara L.

i switched from AT&T because I got a better price and t mobile was very helpful getting my account…read moreset up etc but customer service is less. They do not answer phone or texts, you have to go in and wait. As I remember if there was something minor wrong with a device AT&T would fix it or give advice. Well one of our phones got wet and stopped working properly and I went by to see if they could give suggestions. Their only advice was that older phones are not water resistant and that they could put me in a new one for only $31 a month, total $729. Well I went home and looked for fixes from my friend Google and now phone is good as new.

I spent nearly 45 minutes in a chat with tmobile, picking a home internet plan and a bundled phone…read moreplan and it was the last day to capture a $300 rebate. I went through the whole credit check, gave all my info, including my phone's internal ID #, etc, agreed to the price, the terms, the promotion, and then the live agent in the chat asked, "Would you like a second phone, Connie?" I asked, "Who's Connie? Is that a typo?" All of a sudden, it stopped saying I was in a chat with a live agent and that changed to "virtual agent", and it asked if I was a new or existing customer...the first question it had asked me 45 minutes earlier. I called tmobile and it said there was a TWO HOUR wait time to speak with someone, which I couldn't do at that time. I went into a new chat later, (which was then AFTER the expiration date on the $300 rebate offer) and I asked tmobile to honor their $300 rebate offer which I had accepted in time but which didn't get finalized due to tmobile's fault. They would not honor it. It doesn't give me a good feeling about tmobile...not only is their infrastructure questionable if they are calling me by a different customer's name in their chat, but even worse, they are not honoring their offers which I stated over and over, ON TIME, that I accepted. It's dishonest business.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.