Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

Outstanding service by the manager Mike and his staff. I had an issue and he resolved it be…read morepatient with them as they have a lot of young adults learning but Mike is on top of it keep up the great work

Oliver is non-judgemental and welcoming. He looks for the loose expensive way to help. I'm really…read moreglad I found him: call for the best time to meet him.

Knowledgeable owner who was able to quickly diagnose and resolve the issue with my MacBook Pro.read more

Michael did a great job setting up an old Dell desktop for me, and he's also a very interesting,…read morewell-read and combat-tested vet. We had a great conversation about everything from politics to religion while we waited to the ancient Windows version to update. And he charged me a very modest fee for the service. I can't recommend the place too highly, if the other employees are of this guy's quality.

Five Star service. I inadvertently locked myself out of my PC (duh!)…read moreI was referred to Compu-Tune Up. Thank you, Michael, for the wonderful service you gave me in getting me back online. I definitely will refer Compu-Tune Up to anyone who has computer problems. Thanks again.

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

Fantastic Service and Repair, GREAT Prices…read more I recently had my iPad repaired here because of a recommendation from a friend. I cannot begin to recommend this place enough. The cost for the repair was just over $100 and if you check in to this location using Yelp, you get five dollars off. The screen and everything else looks sublime and works perfectly. The service member at the desk was kind, patient, and professional. When I or someone I know needs something repaired, we will be turning to Mr Fix.

They have fixed every phone and other electronic device I have brought in. Pricing is fair and they…read moreare honest upfront about if repairs are worth it or not even if it means less business. One time they popped my faulty screen in for free even though it took them some time to fix it. Thank you Mr Fix team!

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay

I needed a letter reattached to my laptop, David is very resourceful and helpful. he did not charge…read moreme. I have used this company serval times and never had a bad experience. Pricing is fair and kind employees.

Hey gang. I just wanted to post here. I called the police today in Richmond at their other store to…read moresee if anything could be done. He said he thought they were featured on channel 12. He was right. I looked around and found this: http://www.nbc12.com/story/19000735/macpro-solutions-bbb-alert I was surprised that not more people had called and filed something with the police. He also told me to call the magistrate too. But if this is our property then no way no how are they supposed to sell it to pay off collectors.

Not surprised to see that these guys closed up shop and defaulted on their obligations. Ripping off…read morethe friggin library?! That's just bad karma. http://www.nbc12.com/story/19000735/macpro-solutions-bbb-alert

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Horrible! The information on their site for selling a phone is NOT what they say when you go into…read morethe store!