Helpful, courteous, competitively priced, keeping me fully apprised of the process from step one,…read moreuntil I picked up the laptop at the end of the job. The work was on time, and executed at the price quoted, couldn't be happier.

I can't say enough good things about this team. I was on vacation and starting my day at Lookout…read moreMountain when my phone died. A kind soul gave me directions to Oops Repair and they fixed my phone in time for me to make my reservation at the Incline Railway and Ruby Falls. Without their quick, skilled work I would have missed these lifetime of memories and photos as proof.

Chyna was very friendly and helpful. She assisted with the new phone set up and transfer of old…read moreinformation. Got a new phone and walked out happy!

I had an outstanding experience this Verizon Wireless store the other day. The staffs are wonderful…read moreindividuals and extremely helpful! The staff that helped me out was quite comical but informative. He went in to detail with what I couldn't decide at the time until I was able to make a finally conclusion on what I needed and would be best for me. Overall, the team brought an amazing welcoming presence. I truly appreciate and enjoyed the customer service recieved.

Abdul is a professional dedicated to helping customers enjoy the precise features we want, within…read morebudget, and using the company's special offerings. Abdul helped me save over $600 today while increasing my phone to the Samsung s25 FE. I am grateful for his technical savvy and kindness.

Wednesday, January 3rd. The young hispanic man on the clock…read morewas calm and respectful. I appreciate his help in setting up my new phone. However, the overweight hispanic girl with dark curly hair was the opposite of hospitable. I was feeling under the weather, so I leaned on an empty countertop while I waited to be helped. She came from the back from and aggressively said "EXCUSE ME" then proceeded to make sly comments to her friends in spanish... not knowing I also speak spanish as I am half black and half dominican. Regardless, I didn't say anything and I apologized and stepped to the side while I waited my turn. The gentleman assisted me and I thanked him for his patience. As i left, I watched the aggressive heavyset hispanic girl and her friends smile as i was leaving the store

the phone number for 5210 brainerd store: 362-5292; you cannot reach them by phone! recording says…read more"mailbox is full" !! and simply hangs up !!!!! this needs to be taken care of!! i had a payment issue, & had to call 611 for help. not able to reach the 5210 brainerd store needs to be taken care of!! *

From the owner: Switch today & enjoy America's largest 5G network.read more

I filed a complaint with BBB. this was their response…read more A lazy, "executive" sent me a letter, which is clearly a template with TWO other persons names on the letter. I still want my trade in applied in FULL, waiting 10 months after I have already sold the phone back to y'all.

I visited this store to add a family member to my existing Verizon plan and had the good fortune to…read morehave Sarah H ask how she could help as I entered the store. What should have been a simple switch from Consumer Cellular to Verizon turned into a days long ordeal as Consumer Cellular threw up numerous roadblocks to the changeover. It was as if they thought that if they made the process difficult enough we might stay with Consumer Cellular. Sarah, however, stuck with it despite the delays and obstacles...and despite there being very little revenue in it for Verizon. Sarah kept me up to date throughout the process which lessened the frustration created by Consumer Cellular. Kudos to Sarah for putting the customer first!

You take your phone in there working get it back not working. Over charging and you have to pay…read morethem to even get your phone back if you dont want to use their services sat in there for an hour for them to tell me to pick my phone up in an hour price would be 110 then get a call its over 220. get thee I dont want to pay 220 plus dollars so heavy set dude says you got to pay me 49.16 before I can even put your phone in your hand. I basically gave them 49 dollars for trash and he knew it. yal might as well kept it yal scammers. My uncle a cop I better not see no pictures of me or money stolen out my accounts! Low down talking about the mother board is damaged shut up that doesnt mean the battery not supposed to work . he wouldnt even charge my phone before i gave him the money so he knew it was over he kept ignoring me. its ok God got this.

Dan and his whole crew are awesome. I went to the store in Brainerd…read more I have to admit I was a little nervous because the techs seemed so young but they did a wonderful job. My phone was repaired and I'm happy with the work. You should check them out. Their prices are very reasonable. I would and will use this company again. Thank you iSpecialize.

I have been a loyal T-Mobile customer for about sixteen years now. I have never had an issue with…read morethe service and for the most part the locations have been decent with assistance. This location and this experience were along the lines of a good experience. I have had stellar service and while I would not describe this time as one of them, it is not a negative commentary. I went in for a phone, was handled both in a friendly and professional manner, and was on my way. The salesperson who handled my transaction even mentioned an all, I believe it was T-Mobile Tuesdays that gives free stuff away on Tuesdays.

Disappointment. They don't answer their phone to fix problems or provide after sales support.read more