Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to do a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade. read more

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+ years. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones) read more

Best customer service by far. 13 North Gratiot, Clinton Township, MI. Top notch staff at this store. Sab was extremely helpful and assisted in getting the best cost effective plans for our combined services. Also while there and waiting for everything to be facilitated, all of the employees were very friendly and communicated with all of the customers, very personable. I highly recommend this store! read more

I needed a new phone and was lucky enough to pick this store. the gentlemen who helped me was "Issa" I believe and he was extremely helpful and assisted me in getting set up with a new phone. the other workers were very communicative with customers and we would discuss what they had on TV also while helping so it was a genuinely good experience. I don't think I'd go anywhere else for help and would suggest any of the workers in there to be more than prepared for your issue read more

Alexis at this location is awesome!! Very professional, knowledgeable and at the same time extremely friendly!! She patiently explained everything and answered my many, many questions. 5 stars for Lexie (would give her more if possible) Thank you Lexie!! read more

Staff at this store is top notch !!! Highly recommend this store because of the team they have in place !!!

Please do not shop this store if you are 1. A woman 2. Elderly 3. Non tech savvy I walked into this store a non tech savvy woman and was completely taken advantage of by the sales team. I bundled my cell and cable services to which Shaun told me I was eligible for SEVERAL PROMOTIONAL OFFERS. What he didn't explain was the hidden data charges. When I went to the store for clarification I was basically told sorry he "wished he could help me but its been past 14 days". I was told basically to suck it up. I was offered promotions but the DETAILS WERE NEVER EXPLAIN IN FULL UNTIL I HAD QUESTIONS. My questions were met with hostility by the management team. It took me filing a BBB complaint, posting about it on Twitter and FB BEFORE the district manager Kyle would even return my call. Do yourself a favor and DRIVE RIGHT PAST HERE AND GO TO VERIZON!!! DONT GET CAUGHT IN THE NIGHTMARE I'M CURRENTLY IN. read more

Wonderful experience! Switched to AT&T from Verizon, will be saving $40 a month. Sales Rep Tyler was very helpful and answered all our questions from beginning to end. All other sales reps seemed to be on top of needs of other customers as we were waiting for our needs to be processed. Store was very clean and staff were all friendly! read more

They were helpful and solved my issues fast without a problem. If you need assistance within your account go talk to an expert.

I walked in, literally, to switch my old phone to my son's number and walked out a while later, with all new phones, paying roughly $1500.00!!!!! LESS per year!!! Just want to shout out to "LEXI" for the AWESOME service and to Reggie for the super fun talk about every fun thing from anime to star wars!! We had a great time, saved ALOT of money and got all new iphones just because our sales person "Lexi" decided to go over and above in her customer service level- thanks AT&T, Lexi and Reggie- PS- congrats to Ergys on yhe new baby and to Anna- try Star Wars- you won't regret it read more

I walked in the store was told "we'll be right with you" sat for about 15 minutes, multiple customers coming in being helped and after about 3 customers we decided to leave, this is very poor service and would not recommend. read more

The Clinton Township AT&T store is great. We receive exceptional customer service from Jeff. He was very professional and help us so much with our upgrades and service. I will definately recommend Jeff. read more

This place is the worst. I was there for over 2 hours when i signed up, the store lost my trade in phones and never sent them in for me to get my money back until I went into the store and they remembered whose phones they were. They will say whatever they have to about deals that don't exist to get you to sign up and then put you through hell to get ahold of someone who can help. It has been 5 months since I switched over with them and my bill has been 100 dollars higher each month than they had told me and I still have not received the money from them to pay off my old sprint transfer bill. Would recommend going anywhere else but this place! read more

The moment I walked in this store everything has gone wrong. My phone has been hacked, Directv service has been billed numerous times for fraudulent charges, with different accounts. I am also a disabled consumer, and they don't seem to respect my time or effort that I have had to put forth as a disabled person to get this situation to a point where it is becoming corrected. Be careful with this place - do yourself a favor and stay away. read more

Great store. I've been doing my business at this store for over ten years now and have not been disappointed. They always greet with smiles and the best ijntentions to get everything they can done for you. Whether my visit was for billing issues, technical issues, whatever; they've always gone the extra mile to make everything the best possible for me. I was just here this past week and was attended by Maicol Rivera. Great customer service!! read more

Careful when manager offers free phone. I didn't need a new phone but wife did so why not. Well here we go....left the store, called AT & T asking why was I being charged for a free phone. Not free if you don't comply with offer requirements. However, we were told we did at the store. AT &T said only recourse is go back to the store manger. This is where it gets interesting...manager tells me they will look into and call me back, never did, so back to the store. Same manager who offered free phone now looks back on my account prior to the free offer and said. "we changed your bundle so you could get the phone" Nay Nay, changing bundle did not get the free phone because I am still paying for the phone...after trying to explain his behind the scenes shell game, he tells me, ready for this ?? Says he, the phone costs me $26.00 a month and if "I" sign up for paperless billing and auto pay, I would save $20.00 a month......Nice right, however, I am still paying for a phone that was free ???? How can a sane person argue with that logic, Recourse ??? Not worth it, Report to AT & T, yes. Recommend this store, never. Refer to a friend, not if I want to keep them. So, again I got bit by the Free Offer scam. read more