STAY AWAY FROM THIS STORE!! I brought in a brand-new Samsung S26 Ultra phone and was attended by an…read moreolder female. I noticed after the attendant walked away with my phone she came back with all of her large ring jewelry taken off and hidden. It was then I saw the 1.5-inch scratch down the lower part of the screen and this scratch was deep enough that left permanent grey mark that prevented any light from coming through. After mentioning the visible and new mark on the screen, the attendant proceeded to lie about the scratch claiming to not have damaged my phone with her obnoxiously large rings. After being screamed at and I was told I was out of luck. I have to contact customer support online from the manufacturer to address this BS! Do not bring in outside merchandise, they will destroy your device and claim it is your fault!! I would give Zero stars if possible. I like T-Mobile and online customer service and always been great just avoid this particular store!

I was helped by MD and he was awesome!! I had tons of questions and had trouble deciding which way…read moreto go regarding my phones and he was so patient - I needed to file a claim for replacement of a damaged phone and he made the entire process quick and painless! This was one of the best experiences I've had at a T mobile store. The entire staff at this location are extremely friendly, knowledgeable and helpful. Thanks!!

Pretty disappointed with this place. When I bought my phone, they sold me a screen protector and…read moretold me I could come back anytime and have it replaced for life. Well, apparently that's not how it works anymore. Now you have to register it online, file a claim, and wait for them to ship you a new one. That's pretty ridiculous, especially considering these screen protectors cost about twice as much as the ones at Walmart. If I had known I couldn't just walk into the store for a replacement like they told me, I would've saved my money and bought one at Walmart. I hate when you're told one thing at the time of purchase, only to find out later the process is completely different. It just feels like another way to get people to spend more money.

Called on the phone about my phone having charging issues and asked if they would be able to take a…read morelook to see if it's just lint or at least point me in right direction. The man on the phone said they don't repair phones but would take a look at it to see what was wrong and if it was lint they would take it out. When I get to the store a different man tells me they don't do repairs and had no intention to even look at my phone before telling me to call Apple or trying to convince me to buy a new phone. I came back in again bc I couldn't accept no one trying when I was told they would. The man I spoke to on the phone was the one I talked to the second time I walked in and once again had no intentions to try to help me, the other man had a little pick he used with little effort and said it's not lint and I would have to go to a ubreakifix place. Didn't expect my phone to be brand new again, just wanted SOME or ANY effort.

Why when you go here to have a problem solved you have to spend at least an hour because the…read moreemployees don't even know how to login to the system. Leave customers sitting in the extra uncomfortable seats while you hide in the back. Need to get help from a coworker because you don't know how to work on all types of phones. Hope it gets better soon. Last time I was there I walked out because I had already been there 1 1/2 hours and wasn't getting very far

If I could give no stars I would. I am not one to pick on an employee but why are phone salesmen so…read morecocky? You sell phones to people.. check your ego. I went in after being a loyal customer for years and was was told because I switched my SIM card to a new phone for one day (which was Christmas) I had to pay full price for a new phone. This was after standing there for 20 minutes. "Are you sure?", I asked 3 times."Can we call Corporate?" "We are Corporate sorry you must pay full price for your phone." Called customer service myself. Got a free phone like I knew I would. I'm all for brick and mortar stores but you can have this one. The cocky salespeople clearly are too good for their customers. THIS IS CHESTERFIELD LOCATION

Absolutely the worst repair shop, 3 strikes for the same service, in a 2 week period. $100 later…read moreand the phone still isn't working correctly, he declined my request for a refund .. I certainly would not recommend this establishment and in my books this guy was rude, disrespectful and dishonest.. Zero stars is all he deserves.. Seniors beware!

Anytime I crack my phone screen and need a quick fix.. this has been my go to for years now. Very…read morereasonable prices and has been a great help anytime I go in with a question ! Overall this is my spot and will definitely be sticking with them the next time I break a phone lol

My family has a foreign exchange student from Norway. Metro PCS has plans that work for kids coming…read morefrom other countries for rather cheap. They also allow a month to month plan. The phone service is of good quality.

Excellent and friendly employees who treat me like family and make sure I never leave disappointed…read more They go the extra mile to make sure all of my information is backed up and transferred over. You will never leave unhappy.

Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

They were knowledgable and didn't try to charge for things that I did not need. They fixed my…read morecomputer and worked on my daughter's Alienware.

Quick service and communication was great! They fixed our Xbox one within a day! Will be back.read more