I have the annual Geek Squad service contract as I have had for many years. I find it worth while…read moreand yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization!

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to…read moretry on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco

Once upon a time there were tons of options for stereo equipment, media, and television. Goodbye…read moreCircuit City. Adios Radio Shack. Hasta Luego Sears. Tata, Computer City. With the dust cleared there remains a ton of online sites, and Best Buy, and Best Buy is looking a tad green in the gills. The store has an okay assortment of goods, and it is clean and..but it feels like there is something missing. Maybe it is time for them to consider changing the layout, maybe giving gaming a more intimate area, with a look that might better suit the gamer. And the computer shopper? It's adequate, but there is a sense that the floor design here could be better maximized for casual shoppers, more intimate. And for us old folks ..where are the chairs. Come on. Gimme a break. So, Best Buy, I love you, but it's time for a change.

I went to Best Buy to hopefully purchase an exterior storage device for my android phone, photos. I…read morerelied on the support person for the best choice. I showed them my phone and was recommended a device that could hold 1TB. (Samsung Portable SSD T7). It seemed reasonable, held more than I needed, and wasn't too expensive. I was given a relatively simple method for preparing/formatting the device, prior to usage. It did not work. I called Best Buy's and was told that the store should have formatted the device prior to my leaving. Just bring it back in and they will do that. Great. I had a lot going on and expected this to be a simple process. Return to the store: "If this device is compatible with your phone, there will be a charge to format it through our technicians." No one on the support call stated that. "That is because they are a support line that is not directly connected with our store, and they simply do not know how it works. (Sorry, Best Buy - don't your employees know what your rules are??). I decided to go with the flow at this point because I wanted this to work. They escorted me (literally) to the technical desk, took the device to the back, returning to state it would not interface with my phone, and they could not format it. I could take it home and try to format it to my computer. REMEMBER: This was a device their own employee recommended for this purpose. I requested a refund since they failed now, three ways. "Sorry, you are past the return date and we cannot refund your money." They already stated, in-store, that this would work, WITH the phone right in front of them. They said by phone they would format it for FREE. Now, they can neither format it, nor refund the money. I can try to get it to interface with my computer, and if that does not work, I am out the $80, with a device I cannot use. SHAME ON YOU, BEST BUY. You should service your customers, and not act like you own the electronics world. Whether I am tech savvy, or not tech savvy. You have failed me as a customer in service, word, and attitude. SHAME ON YOU, BEST BUY, for not caring about your customers. This is not how a company who wants to remain in business ought to treat its customers.

She-beaux forgets her phone charger, so we find this joint…read more I caught this guy's attention and asked him how I could NOT spend $40 or so on iPhone charger nonsense, and he walks me around to three different locations in the store with multiple options, and we end up payin' $16 for exactly what we needed. Then my man chats me up about the Tigers, bein' from Detroit, and the wedding we're running late to. On the way out, we're commenting on how rad and authentic the guy was, and his face is starin' at us on a poster-- he was the GM of the joint (area, maybe?) and was totally rad. If he leads by example, then this is the illest Best Buy out there. At the very least, he def treated us right, and we really, really appreciated it.

117 Days and Still No Refund on a Simple Order Cancellation - This Is Beyond Unacceptable…read more On November 28, 2025, I canceled an order for an item I never received. Best Buy had repeatedly delayed the shipment, so I never took possession of the product. There was no physical return whatsoever -- it was a straightforward order cancellation. I had paid $1,059.99 in cash. All Best Buy had to do was cancel the order and issue my refund. Instead, they applied a completely undisclosed policy (not posted anywhere in the store and never mentioned by any associate at the time of purchase or cancellation) that forces cash purchases over $800 to be refunded by check only. That check has never arrived. I have now made more than 20 calls to customer service with zero resolution. I personally spoke with Store Manager Jeff Orjada inside the Roseville store on March 11, 2026. I followed up by email on March 18, March 24, and again today, March 25, 2026, demanding an overnight replacement check with signature required upon delivery. I have received zero responses to any of my emails. 117 days later, my money is still being withheld with zero updates, zero plan of action, and zero urgency. Best Buy Corporate and executive management: this is your store, your policy, and your customer. I have been more than reasonable. I have demanded the refund be overnighted and delivered by Friday, March 27, 2026 at 12:00 PM. If I do not have the check in hand by that exact deadline, I will file a police report with the Roseville Police Department for the fraudulent withholding of my funds and immediately escalate this matter directly to Best Buy executive leadership. This experience is beyond frustrating -- it feels like deliberate delay of a legitimate refund on an order that was never fulfilled. I will never shop at Best Buy again and I strongly advise every customer to think twice before making any large cash purchase here. Hoping someone at the corporate level finally sees this and resolves it before it goes any further. Enough is enough.

The layout of this target is annoying. All of the groceries are as far from the door as possible…read more The staff is nice but it's a really irritating layout when I need to run and grab something quickly

Always a fun store to check out their home goods section…read more I like to browse the aisles for kitchen here too. They have fun door wreaths for al seasons here too.

This location isn't near my house, but I'm glad I stopped in!…read more We needed a new house key since mine fell off my lanyard. The kind women at self checkout assisted with the transaction and making the key. The whole process was smooth and simple. I was happy someone helped us, because I previously went to another location and didn't get any service. Home Depot is dog friendly! Our dog loves coming to the Depot to walk around. Everyone loves her! The place itself is fairly clean and workers are happy to assist!

I rarely leave reviews, but this experience deserves to be documented. Please don't dismiss us as…read morewe will continue to play this by the book but would like to feel seen as our attempts so far have put us through nothing but more grief... My wife and I have spent the last two years finishing our basement and improving our home. Every project represented evenings, weekends, and money that had to be carefully saved. The new washer and dryer were supposed to be one of those rewarding milestones, and quite possibly the only brand-new set we'll ever purchase. Instead, what should have been an exciting delivery became one of the most frustrating home service experiences we've ever had. The delivery team treated our home and appliances with an astonishing lack of care. During what should have been a routine installation, they dented walls, gouged door frames, scratched floors, peeled up sections of flooring, and even damaged the brand-new washer and dryer by cutting too deeply into the packaging. White paint from our trim and walls is now transferred onto the appliances, while dark marks from the appliances are visible on doorways and trim throughout the route they took through our home. The most alarming part was watching one driver insist on moving an appliance alone. Rather than waiting for assistance or using proper care, the unit was repeatedly slammed down and manhandled through the house. The damage was not the result of one unfortunate accident. It was the result of repeated poor decisions and careless handling from start to finish. To make matters worse, after the installation we noticed a gas smell and were assured it would go away. When I later checked behind the dryer myself, I discovered the dryer exhaust vent had not even been connected. Had I simply trusted that the installation was completed correctly, our home could have been exposed to years of moisture damage and related issues. It was an alarming reminder that I had to inspect their work myself to ensure it was done safely and properly. What makes this so difficult to accept is that we didn't just lose the excitement of receiving new appliances. We now have to revisit and repair areas of our home that took years of work to complete. The moment we had worked and saved for turned into an evening spent documenting damage instead of enjoying our purchase. We have security camera footage from both inside and outside the home documenting the delivery process and the resulting damage as well as countless images of the same damage post delivery. We are currently documenting repair costs and working through the claims process. I understand accidents happen. What I cannot understand is the volume of preventable damage caused during a single delivery, or how this level of care could be considered acceptable in a customer's home. I remain hopeful that Home Depot will review the evidence, take responsibility, and make this right. At this point, that is all we are asking.

I ordered a refrigerator online late at night, then realized this morning it would not work. I…read morewent into my local Utica store, and what a great experience! Armando Apess assisted me with choosing the correct fridge, redoing the order, and setting up delivery in 3 days! Plus 0% financing, and a great price!! A fantastic experience-- friendly, knowledgeable salesman, huge selection and readily available!! Thanks Armando!!

Refrigerator died. Went into abc and was helped by Brian. Was knowledgeable about differences…read morebetween refrigerators and helped us make decision that wasn't matched at any of the other big box stores. Also had next day delivery! Good experience for the bad situation of old refrigerator dying.

I'd give this place a zero if possible. My entire family cancelled their business with this company…read moreand will never do business with these scammers again. I was charged $800 for a 45 bill because they put in the wrong information on my account, took my money then deleted my information from their system to cover it up. My mom kept getting outstanding overage charges when she has unlimited and lied to her about being in a contract when she's only month to month. While trying to cancel her service Verizon charged her $10 to talk to a human on the phone instead of a computer 3 separate times and dropped the call charging her a little over $30 for literally nothing. Unethical garbage

I've been going to this site for years. The service is hit or miss. I have a corporate account and…read morethe use of a phone is a necessary evil so I make sure to update my phone every 3 years. I went here 3 times before I reached someone that acted like they gave a damn about my need to purchase a new phone and they actually had some knowledge about the products they were selling. He was friendly and actually communicated very well. For many of us, purchasing a new phone is stressful and my retail sales rep. this time was able to handle my stress. Each time I like to try a new type of phone so this time I purchased the iPhone X. The process was long, expensive and draining. I was sold things I did not need and in my stressful state I thought I was getting a deal...I was not. Thankfully, I stopped my purchase of $180.00 ear buds! I thought my phone required these wireless earbuds due to the type of phone I was buying. Holy crap, who has the money for $180 ear buds? I was also told I had to buy the $13.00 monthly warranty coverage. I was so exhausted I kept the coverage but have written myself a note to cancel it as soon as possible. Upside, I've had the new iPhone X for one week and I absolutely love it! Upside, my knowledgeable, patient, yet somewhat pushy sales guy did a great job of setting me up before I left the store.

Went into store waited about 30 mins for someone to talk to me. They have an advertisement about 1…read moreline for 45 dollars. The kid that tried helping me had no clue what he's doing. Kept going to what I think is the manager. They also have signs saying if you have ATT or T-Mobile they will give you a better deal. I have T-Mobile for 50 dollars a month. So he finally came back to me and tells me best price is 70 dollars. 2 signs in store with false advertising. I walked out when he said 70

Upgraded phone, switched a line, asked for asurion insurance, told exactly clearly what wanted…read more They added the Verizon insurance $20 instead of $8 for asurion, charged me $ for what I don't know yet cuz I asked for receipt and put my email in to receive yet it never got sent? I verified my email was 100% correct as well so there's a reason they don't want me seeing receipt which days later I'm still waiting on seeing. This business is shady as it gets. Also lie about plan costs (which at least we knew they were lying), but why do business with known scammers? I was already transferring phone when heard so was too late to get out of there. Really the amount of people they are knowingly misleading and taking money from is probably going from not just misleading or deceptive business to outright criminal behavior. Buyer beware.

Customer service is excellent and friendly. They were very helpful and very knowledgeable about the…read moreproduct.

The worst store! Very unprofessional and not willing to work with the customer. They do not explain…read morethe promotion to the fullest. You have to ask the right questions to get the answer you want. Don't waste your time going to this store!

Cashier always checks online price to see if cheaper, and gives me the cheaper price. Nice recycle…read moreprogram for used cartridges.

Goated place came in looking for but the only common impacts of 31 I needed one for my project…read more The workers are super kind to me and they gave me one. They're super cool they're goated. I love them.