I am so happy to have found Smartology! First of all, you are working with a group with years of…read moreexperience in all levels of IT. I live in a 1990s home that wasn't built for today's networking and security needs. Their team basically modernized my home to a "new build" and even prepped it for the future. From consultation they heard my needs and then brought their professional insights as well. We did Ethernet runs to multiple rooms of a two story home for data ports, APs, cameras, doorbell, and home network server. They have experience with all platforms especially the ubiquiti system i chose. They were willing to educate me and walk me through exactly how everything would be done. And like any project they were able to trouble shoot and find successful solutions. I am very happy with the service and expertise. We are already making plans for future projects. It's an easy choice, choose Smartology.

I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

Thank you to Nathan and Juan. I went in originally to cancel…read morejust a line and walked out with a iPhone 16 pro max lol Both were very patient with me and answered every question I had. I had a great experience! I wanted to give them a great survey but never got a email. Hopefully they get to see the review. Thanks !

Terrible place! Very poor service and soooo rude!!!…read more They are the worst mobile store in California!! Sure 100% I have upgraded the picture guy who is so rude and negligent in his work! He is the enemy of our community

Great price. Great equipment. Great people. What more can I say. I highly recommend them.read more

Thanks for Novatech's professional and fast service, these guys are amazing on installing the…read moresecurity system for my investment property. Followed all the rules from HOA, job finished in 5 hours.

I moved into a new place where it was still wired for telephone. Luckily, it was Cat 5e and just…read moreneeded to be reterminated. The WiFi in my home office was abysmal, and I work and run my business from home so I needed to be up and running as soon as possible. Michael was one of the first people to respond to me and offered to come over the next day. He was knowledgeable over the phone, and for some reason was one of the only people who I reached out to that understood what I was talking about. He provided an on-site estimate and reterminated the telephone cables to data the same day. His quote was comparable to others I reached out to. I felt more comfortable going with Michael because I was able to look up his license at the CSLB. I now have ethernet at my home office thanks to Michael. I wish I had him reterminate the other cables while he was here, because I would definitely hire him again once I get around to finding out what I want to do with the other telephone jacks at my home.

Michael is the man! He responded to my inquiry in about 3 minutes and had a can-do attitude about a…read moretricky ethernet job I needed done. It was for a room that didn't have any ethernet panels built into the house, so he got creative about how to run a hard connection from the downstairs modem into this bedroom. I can tell he genuinely takes pride in his work. So glad I found him!

Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

Mike and Javad exceeded my expectations. It took me less than 1 hour to realize that these two guys…read moreare the real deal. The amount of work they do in such a short period is incredible. They helped me install an entire Ubiquiti ecosystem, which included 5 POE Cameras, 1 POE Doorbell, 2 POE Doorbell Chimes, and 4 POE Access Points. It doesn't end there. They even helped me relocate my ethernet ports and power outlets to more convenient locations that are more hidden so I don't end up with dangling wires. It still doesn't end there. They completely rack-mounted everything and made everything beautiful. The Ubiquiti ecosystem is more expensive, but I didn't mind the investment, especially with two industry experts leading the way. In the future, I do not doubt that Starlight Tech will be my go-to if I require any additional networking! Additional Details: My house is a single family, 2 floors, 3326 sqft.

Came into this location to trade in my old phone and went here because it was closest to my house…read more The wait was long but they were busy. When it was my turn someone came over to help me. The sales guy started taking my info. Then he randomly asked me , "hey how old are u?" I'm like why do u need to know? Thought that was a weird question. He then proceeded to say "well we have these programs for people of certain age" I was completely floored and offended - I'm like, " are u insinuating that I'm old enough for a senior discount?! Didn't ur mom teach you not to ask a woman's age?!" He then told me that he saw the year I was born on my ID and didn't math right. I'm in my early 40's WTH?! He then walked to another table and gave me his back and then said, "Well do u want a phone or what?!" I told him I'd rather someone else help me. The manager was near him and didn't say a word. He was helping another customer but after about 10 more minutes of waiting I just walked out. Drove to the HB location way out of my way, off of beach and tablert and had amazing service! No issues, no ages questions, no BS. Forgot the guy who helped but he was super nice and helpful and I was out the door in 10 minutes. Don't go to the Costa Mesa on harbor. Rude, disrespectful and they don't care. "

I stopped by this morning to pick up a free baseball hat that is today's T-Mobile Tuesday perk…read more Both employees working were already with customers so I patiently waited. One of them, a heavy set gentleman, said he will be with me after helping his customer. I said no problem I'm just here for the hat. Then I asked if I can select which one I wanted (there are 4 fun phrases). He said no it's not allowed, even though it does not state this on the reward (see photo). Nevertheless I didn't argue, but followed up with another question to ask if I can take a photo of the hats (curious to see the different phrases), which were displayed on a cart. This time he pretended not to hear me so I got closer to make sure he heard my question. Again, he said no. His reasons are (1) they aren't supposed to let customers pick and (2) the hats are supposed to be in the back. I felt our whole interaction was weird and his tone was unnecessarily curt. Keep in mind I courteously ask first when I could have just walked over to where the hats were sitting and take a quick photo. Hot take: if the hats are not supposed to be visible then why prominently display them on a cart in the far right corner of the store clearly noticeable to anyone who walks in. It's a free hat offer, not that serious, so why act rude? For additional context, the store wasn't busy and I was the only other customer waiting which I was doing. I didn't barge in demanding attention away from another customer, nor did I expect the hat immediately be given to me. There was zero excuse for his dismissive attitude and behavior. Conversely, more positive interactions were experienced at other local T-Mobile stores.

I met Ari at BlackStone Networks through my property management company in Santa Ana. I leased a…read moreproperty to start my own golf company and quickly learned my building didn't have high speed internet run throughout their property. My entire business runs off high speed internet, so I was frustrated and worried until meeting Ari. He quickly told me they can run fiber and get me 300/300 mbps. Within 2 weeks, he had me up and running with his talented cabling team and now I have no worries about high speed internet. Thank you Ari and BlackStone Networks for saving my business before it even started! I would HIGHLY recommend BlackStone to any business needing internet or other computer-related services.

Excellent Service!!! They answered my call right away. I will be sending clients your way! Thank…read moreyou again.