Juan and Levi are absolutely terrible. Both very unprofessional and lack knowledge of policies. I was charged 4 times and Levi had no idea why. Juan explained as best he could but still couldn't resolve the issue. DO NOT COME TO THIS LOCATION! Be warned. read more

T-Mobile - Mobile Phones Near Me - Costa Mesa, California

If I could give less than one star I would. Very unprofessional stood in the store to make a payment two times today and the employees were too busy daydreaming to help me. I asked how long the wait would be and the girl said "we're busy" while not actually helping anyone. Terrible customer service.... No greeting, very short and rude. Do not come to this store unless you plan on waiting around for an hour plus. My recommendation for t-mobile is to fire all the lazy, miserable and rude employees at this location and start over. Absolutely the worst store I've ever been to. My actual rating is negative 5 stars. read more

Thank you to Nathan and Juan. I went in originally to cancel just a line and walked out with a iPhone 16 pro max lol Both were very patient with me and answered every question I had. I had a great experience! I wanted to give them a great survey but never got a email. Hopefully they get to see the review. Thanks ! read more

Exceptional service, they were really kind and comprehensive. I had a few questions about my account and they helped me a lot.

This is not a t-mobile store. It's an AT&T store . Wasted my time coming all the way here. September 17 2024.

This review is for the store manager, Michael, he went above and beyond in assisting us and getting us quickly in and out of the store. I went right after work expecting to spend an hour or two just to get a new phone and line added to our existing plan and we were out in way less than half an hour. We knew what we wanted and it felt great to not be overwhelmed by associates trying to sell accessories or add ons. We got right what we needed and it was such a quick and easy, very straight forward, and transparent process...honestly the best experience I've had so far with any phone service company thank you so much to the lady that helped us out as well with all the paperwork and transfer information as well. We also were finally able to cancel an unused apple watch line that we've had for years thanks to Michael. Much appreciated for all the help!! read more

I had a weird mistake at this store trying to process a weird sprint request. It wasn't the most fun experience to say the least. It quickly became very complex and convoluted. Horrible experience read more

One of the worst wireless carrier stores I have ever been into. The staff is extremely rude. There is an employee with short hair that absolutely has the worst attitude I have ever witnessed in any retail establishment she should not be facing in any industry. I would not recommend going to the store, unless absolutely necessary. read more

I came in to set up my new iPhone 15 pro max and I had great service. They were really busy but they made sure to put everyone in a wait list so they won't lose their spot read more

I have spent approximately 10 hours during the last month dealing with the incompetence of the employees at this store. I would strongly urge you not to give them your business. If you, like me, have been a T-Mobile customer for several years now and had little reason for complaint, visiting this store will give you all the reasons you need. My issue: I went in to the store on September 21 in order to purchase a new phone for my fiancee. In the course of the customer service interaction I had with the employee, assisted by her supervisor, I was told that I would be given a credit on the cost of the phone if we upgraded our plan. They calculated, in-store, the monthly cost of the new plan to be $157 dollars. I thought, "Great, this is more expensive than my current plan, but it will be offset by the credit they are offering for the monthly cost of the phone." Unfortunately, though really it was more of a product of the store employees carelessness, incompetence, or stupidity, the bill ended up being $220. I have visited this store 3 times since, called customer service 5 times, and been promised multiple callbacks with no result. Finally I was able to get a supervisor at T-Mobile to listen to me and fix this issue, but I have been repeatedly frustrated in my attempts to get this fixed and wasted hours of my life over this idiocy. All over a stupid, pointless decision made by a store employee for no reason other than they did not understand their own promotions. Having worked in customer service, I am not of the opinion that every retail employee is a moron, since I would be indicting myself in that generalization, but clearly the staff at this store need remedial training, at the very least. The blame ultimately falls on ownership and management - poor documentation, bad incentives, and lackluster staffing are all to blame here. Do not shop here. Give your business to a store that is better run, or, better yet, to an entirely different phone service provider. read more

I was getting hacked, they recommended MacAfee and ever since then my phone is free of viruses and hackers

I recently went into this T-Moble location to upgrade a couple of phones on my account. Diana was the associate that helped me and I am very pleased with the service she provided. Not only was Diana well-versed and knowledgeable of the promotions and plans, she was also extremely pleasant and professional. Often times I find that purchasing new phones and deciding plans can be very overwhelming, however, Diana made the process very smooth. She provided exceptional customer service that day. T-Moble is fortunate to have Diana on the team and I hope that they use her as an example to lead others in future customer service training. It would be a step in the right direction, especially in this competitive market. read more

The manager was very rude and sarcastic when I mentioned T-Mobile bought Sprint. He was unwilling to help solve my issue and told me I would have to go call around stores to find the help I needed. There are two employees, only one customer and no willingness to help??? Well that's why this store has such an awful rating. read more

This past week my husband and I decided to join my mom and sister's cell phone plan. We went in to this location and were greeted by Karen. She helped us pick phones easily and then transfer our straight talk cell phone numbers and data over to t mobile. It wasn't an easy task but Karen made it so seamless. Her customer service was top notch and she helped simplify the entire experience. I am completely impressed with her and would recommend t Mobile and this location because of her. read more

I went to this store today about 7 pm . No waiting lines, so I went straight to Luis and told him i have two issues with my phone . He has not smiles on his face and not friendly . I do not know why . It took him less than 15 seconds to fix my phone problem. I asked him if he can show me how to fix it in General settings, so I can fix it by myself if it happens again . He became so rude to tell me do not touch the general settings. I then asked several questions , he would not answer directly instead of insulting me with such attitude. I had to tell him I do not know much about cellphone phones , so I asked you those questions , but you do not treat me like idiot. He is the worst . He gave me the worst customer service experiences as far as I can remember. There was no one waiting. Other customer service people were free . I have no idea why he was so rude ? He needs to take classes on good customer service or should not be allowed to be in customer seevices . read more

I wish I can cuss on here, bc I'm so pissed right now! This dude said if I add my husband to the plan would be cheaper so I did. He said it would be $130 every month, cheaper then I was paying by myself. I said okay cool. Now I'm paying almost $300 and something dollars every damn month! He did it on purpose, bc he had a hole attitude with me when I was asking questions. Being hella rude to my husband and I. Then towards the end his fake ass wants to be really nice kissing are asses. Don't believe when they say "oh it's cheaper if you add a line" that's some bullshit". read more

Juan, Cristal and Gus are super helpful, professional and truly care about the service they are providing. Juan, who assisted me directly truly cared about my inquiry and guided me through the process with me in mind. Please give this team the kudos they deserve! Best T-MOBILE around. read more

I originally had metro pcs but decided to upgrade my service to T-Mobile for their better reception and better deals. I also got their home internet band it's only $30 dollars. Best store in OC read more

I had a lovely experience with one of T-Mobiles worker. Her name is Sabrina and I called a few days ago about the offers tbat T-Mobile provide. I live in Garden Grove and went to the nearest Tmobile store but the problem was they did not provide me the right price and did not do their job properly. Sabrina explained things pretty well and I love her customer service skills. When we met her in store, she was extremely patient and kind, she answered all my questions that I needed to know and I am happy I got a good experience. I am sad to see this store have 3/5 star but I believe this is a good place to have a good experience with T-Mobile. read more

T-Mobile - Just activated my phone! - Mobile Phones Near Me - Costa Mesa, California

Karen was very helpful and patient with me. I was having a very tough day and she really helped me keep my head up with her positive comments. Thank you Karen! read more

God awful service. Haven't waited less than 30 minutes any time I've been here. Manager Gus could care less about the line or trying to move things along. How is it even a manager. If you have an extra hour to spare swing by. read more

Ivan was amazing, was able to get me into a new phone and tablet by trading a broken phone

I ordered my iPhone 15 from this location and got a free apple watch. This store always makes sure you get the best deal. Edgardo was my rep and he was simply amazing read more

I love, this location. They have all kinda of promos for watches, tablets, hotspots and trackers

I came in to get a phone but walked out with a tablet and a watch for the same price. Ozzy is a gem and deserves to get promoted

This place has the absolute WORST customer service !!! There is a 20 something tall Burnett I dealt with primarily who was so Rude and so lazy that if this was my business or was under my management I would fire her! I came in with Network issues and before even touching my phone to see what was wrong she said "I' don't know of I can help you, if it's not the SIM card then you will prob need to go to Apple and get a new phone. I just want to set proper expectations. " ummm I don't pay Apple for my network service, I pay t-mobile. What she was trying to say is I'm trying to set the expectation that I'm not going to do my job. Another employee came over when I told her that was unacceptable and all they did was send me to a different location so everyone in the entire building is useless and Rude! I went to another location and without even pulling up my account, they solve the problem within minutes. This is why I felt compelled to express the absolute terrible experience. I had there. read more

Worst customer service from Karen. Wasted a whole day trying to get this phone number changed. Had to come in twice. First time I came in I was very clear when I said I need to get this new line activated to a local area code, showed her on the slip the current phone number we needed to change. When it was finished she said everything is done. I trusted her only to find it wasn't done. Came in the next day to for her to call me a liar about asking her to change phone number then directing me to call customer service because it's out of her jurisdiction. Which is something that could have been done from the beginning. I get she has too much time waiting around the store to stare at her phone, but some of us don't have the time to be chasing information that could have been stated from the beginning. read more

This store is the WORST. Went in to switch service from spectrum to T-Mobile since they were having such incredible trade deals going on. An associate named Connor helped me, they did not have the iPhone that I was hoping to buy in store but said he could order it online and it would be delivered in a few days, I go through the whole process of setting up an account with him in order to get the phone that I wanted, after he charges me to open the account he then tells me it looks like that particular phone won't be able to be delivered until 3-4 weeks out (which is fine, I don't mind waiting). So I asked if it would be okay if I wait to start my service with them until the phone arrives since I pay $45 a month for service with spectrum and it's going to be $85 with T-mobile. He says it's too late to do that and I have to start service now... I start to get a little frustrated, because I would have just waited until the phone was in stock to start service in the first place and he initially said it would deliver in a few days. The manager comes over and says that's not a problem, they can freeze my service until the phone arrives so I'm not charged. Now zoom forward a few weeks. I get an email saying the phone has been shipped and will arrive in 2-3 days. Yay! Awesome. I call the store after 4 days, they said the phone is still not there. Another few days go by and I get an email saying I've been refunded. I called the store today and good ole Conner picked up, I told him about the emails and the refund and he goes "Yeah um probably what happened was the phone you wanted was sold out or we may have received it but someone else may have bought it." ..... WHAT? I specifically ordered this phone, I paid for it, and rather than call me to notify it has arrived they sold it someone else??? Then he goes "If you want you can call customer service to see what really happened with your order" Thanks for your help CONNER. Very useful. I called their customer service line and the woman was very helpful, she told me that that phone I wanted is actually in stock in T-mobile stores around my zip code and to go in and I can get the phone that day.. Now I go online to see where it's in stock.... It's only in stock in the one that this idiot works at!!! I don't even want to go in and deal with him because he doesn't seem to know what he's doing or anything at all about customer service, he could have told me over the phone today that they actually have it in stock. WORST CUSTOMER SERVICE EXPERIENCE EVER - thanks to Connor! read more

Ive been a customer for over 4 years and they have always satisfied my experience. Either an upgrade., an add on or taking out a new product they have always gave the best experience! read more

This was hands down the best experience I have ever had in a mobile phone store and I've been a cell phone customer for 22+ years. We walked in, were instantly greeted and immediately assisted. We had 3 phones addressed and got 2 new phone screen protectors purchased and installed (crisp clean installation), and were done in 30 minutes. Props to Ivan, best customer service ever. Made my day. read more

The absolute worst! The general manager is extremely rude and incompetent. I had already had an existing claim that I paid my deductible for to get a replacement phone overnighted. A week went by and it never came. I went into this store to check the status and I was told I can upgrade my phone. They wanted me to REPAY my deductible that I had already paid for. I asked if they can just apply my previous deductible payment since it's the same price. The general manager said we can't do that in our system. I got customer service on the line to talk to the manager of the store which confirmed that he in fact can and should apply my payment. He didn't do it and I walked out with a broken phone still. He should not be in customer service! Zero stars for customer service! read more

Diana's service was incredible! Great attitude, friendly and efficient. Would highly recommend coming in to this location and asking for Diana. Thank you again, Diana! read more

my daughter and I went there yesterday August 16th to purchase new phone. The gentleman that helped me went above and beyond to help me get through the setup process and activate my new phone. I wish I could remember his name. Needless to say I was very pleased with the service. read more

Not all T-Mobile stores are created equal. DO NOT USE THIS STORE. I understand that T-Mobile is still working it's way through the Sprint transition, and that each store has to use a specific terminal to access customer accounts that were on Sprint; but if that terminal is off-line or inoperable, don't act like you don't care and just tell the customer to go to another store. Associate totally blew me off, like he didn't have time to deal with me and my issue...which was a simple phone upgrade. read more

I brought in my damaged phone for a replacement. The representative did not inform me that I had already been paying three years of insurance on my plan. He suggested that I buy a brand new phone at full retail price. After paying nearly $800 and signing on the line, he added that he had charged an upgrade fee of $50 and that there was a restocking fee for buyer's remorse. I immediately said that he should have disclosed those fees prior to swiping my credit card. He replied that I couldn't get him fired if I wanted to. The two other store employees heard him and didn't react or assist in any way. I called 611 (T-Mobile customer care), and the agent reaffirmed that the store rep did not act according to T-Mobile sales protocol and conduct. The helpful service agent provided me the info to file a claim on my damaged device, reminded me of my insurance, and helped me pay for the $175 deductible. My replacement phone arrived in two days. The dishonesty of the representative is absolutely absurd. Being shady and making the sales commission his priority does not help him with his job security. I did not have to try to get him fired. He can do so all on his own. read more

I just want to think John E he is really patient with me and advise me with many things and he's really so polite and very very patient I appreciate him a lot read more

T-Mobile - Mobile Phones Near Me - Costa Mesa, California

I walked in to get a new phone and I was spoken to very rudely by Connor so I suggest if you want to get a new phone don't let Connor help you. Did not like the vibe in there so I left heading to another T-Mobile!!! read more

In the last 3 months, the employees have been rude. We had a payment plan in place and they were trying to get more money from us. My phone broke and instead of testing my phone to see what was wrong. They tried to sell me a new one. They have no cell phone experience for repairs or needed equipment. I was told that it could be 4 days before I got a new phone. I went somewhere else to buy one. As soon as possible , the rest of my family will leave tmobile because they continue not to help long term customers unless it is to upgrade to a new phone. I'm glad I went somewhere else for a new phone. read more

Josh, Sabrina, and Marcus are such an outstanding team! I don't go to the store often but I've had a very good experience every time I come here so far. This team goes above and beyond helping you find a solution and definitely know how to keep the clientele happy. Keep it up guys! read more

T-Mobile is an incompetent and unscrupulous corporation in my opinion. Just signed up for a prepaid plan (2 gb/mo) as I'm a light user. Discovered I had used 1.4 gb within 1 day! How? If you download data using YOUR OWN WIFI THEY COUNT IT AGAINST YOUR ALLOTTED MOBILE DATA, unless you manually go into your phone settings as TURN OFF MOBILE DATA on your phone. How ridiculous is that? Every time I go home I have to many fiddle with my phone settings? I've also had AT&T and Verizon and never had to do that. Why would T-Mobile do that other than to get users to use up their data prematurely and force you to buy more? Also the store reps said once you use up your data you simply go to 3g from 4g. Nope. After I signed up the "Care" rep says no that's not the case. Once you use up your data you got NO more. Also, I can't log into my account online - won't accept my phone number as a user... Utterly incompetent, ignorant of their own policies, and set up in an unscrupulous and dishonest manner. read more