I have a Galaxy A10e, an entry level $150 phone that's never been impressive, so let's state that…read moreup front, running on Optimum. And Optimum is no Verizon. The thing lasted a year before I dropped it, cracked the glass and brought it here. The original $89 estimate became $120 because it had to be ordered. OK, that happens. The phone was never the same once I got it back. Chronic LTE reception issues as if an antenna was damaged during the repair, or not connected, or something. I don't know this for a fact. WIFI works but over the air LTE is spotty, often, at the worst times. Sometimes the phone works normally, other times it simply cannot get online even with 4 or 5 bars. I used to be able to sit on the street near my home and follow up on calls, texts or online goofing off, but no more. Problem is, Optimum service is often poor and it can be challenging to differentiate the phone's issues from Optimum. So do I get another phone suspecting it's Optimum that's lacking or take a leap of faith and hope it's the phone that's the problem, not the service? Could it be a software issue or something? I changed the SIM card. Spent hours with Optimum tech support resetting, testing, etc. Eventually, they said it sounds like the phone may have a problem and talk to Samsung. I brought it back to the shop, but it happened to be working at that moment so nothing to do. Less than three weeks in, the screen cracked as I was texting. Worth mentioning the phone was in a case. I paid $120 for less than 3 weeks use of a crappy piece of glass. Circular damage quite apparent, like a finger press would cause, but because it had radial cracks they said "it's cracked" (duhhh, that's why I'm here) and not their fault. No refund, no replacing the glass, I'm out of luck. I paid them almost the cost of the phone for nothing. In my view, they damaged the phone and the shit glass they installed lasted three weeks before finger pressing damaged it. I've learned my lesson. Don't bother repairing phone glass. Get stronger glass and a case.

Cesar did an excellent job repairing a few old phones of mine. The screens had to be replaced and…read moreother things. They're working perfectly now and he sauced me hundreds of dollars by not going to Apple

THEY APPROVED FRAUD!!!! Don't go here. Nor see a salerep named Brian M. I live 6hrs from this…read morelocation and they approved a fraud pickup!! Beyond ridiculous. And the fact that they didn't even care to check in with the account owner! We work very hard for our money for this to happen!!

I bought a new iPhone 11 in June, returning my older phone, getting a credit and paying the…read moredifference with my credit card. Since then, Verizon has charged me monthly for the credit for the old phone, as if Victra had never gave it to me. Two visits and two telephone calls with the manager, Ron, haven't solved the issue, his last answer being that he would submit the adjustment to higher ups for approval. When I protested that this was what he told a month ago, he got upset that I should be upset, in a tone that indicated he was doing me a great favor to do again what he should have done correctly the prior three times. Outrageous!

I walked into this store with my girlfriend to get her a new phone, and combine our accounts…read more Simple enough right? 2.5 hours after walking in, our accounts were duplicated and all messed up (still dealing with this a month later) and no phone. 5 or 6 other people walked in during this time with different issues... the guy behind the counter wasn't able to help a single one of them! Lots of "yeah... I can't access that" and "you have to call customer service for that." I'm telling you please don't go here, go to a real retailer (this location is just an "authorized dealer.")

Do not go here. It's a franchisee, not a real AT&T store. They tried to pull a bait and switch on…read moreme.

My sons iPad screen was completely shattered. I found Roaming Repairs on Yelp and they had some…read moreexcellent reviews. I was in touch with Edgar and his response was almost immediate. He gave me a very competitive quote and explained the service to be done. He met me locally and was able to pick up my device, fixed and returned within hours. I was very pleased with his professionalism and honesty. I highly recommend him for a plethora of broken screen devices or even other tech issues you may be having with your devices. He is the right man for the job and I will be definitely be using his services if need be moving forward.

Edgar's customer care was excellent. He was responsive, highly efficient, professional and easy to…read morework with.

Great service Had my…read moreiPhone 13 Pro Max microphone/lightning port changed/repaired in a timely matter (about an hr); offered to order the oem part (for this repair) but I was more than ok using the aftermarket part for this repair. Informed me that previous repair guy forgot to place certain screws and was nice enough to place new screws without asking . Very good pricing Drove from Passaic county to this location and will do it again if my phone needs another repair (knock on wood).

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

Brought my PC here because the CPU was overheating. The team was very friendly and communicative…read moreabout what was going on. I was hesitant to bring my PC anywhere for fear of being scammed, but they did a quick fix free of charge. Thank you so much!

I was forced to visit Asurion due to a Google warranty repair related to echoes heard by the other…read moreparty during phone calls on Pixel 6a. Although I am still fighting with Google for this warranty claim, I appreciate Asurion's professional and human role in this process. Due to Google's work order process, Asurion had my phone for a month, during which time all it could do was to replace the battery, something that even the most technologically-challenged person would know to be unrelated. Still, Asurion tried to assist as best as it could. Shout out to Tomme! The moral of this story: Do NOT buy a Pixel 6a.

Glitchy screen just go to Apple or you will lose your Apple warranty. Don't be cheap with your…read morephone or it will be more expensive.

Wow, I really wish I could have read these reviews before I went there. My husband went for a…read morecracked screen and was charged $120. It was cracked like a broken mirror, was that a fair price? Thankfully we went to five below to purchase screen savers.. why would I want to buy a $10 screensaver lol. But when we get home, his phone gets overheated and the screen turns black.. they gave us a receipt and said we have 30 days to return if something happens.

Special thanks to Will M., our sales representative at VZW West Nyack. Will is attentive,…read morecourteous, and most importantly he set us up with the best possible family plan. We all left happy You're the BEST!

100% Recommend! I needed to drop off two trade in phones and the reps Doris and Julian helped me…read moreout. Check in on the kiosk was a breeze and I was able to get in and out within 5 minutes! Thank you Verizon of West Nyack!!