My SPECTRUM wireless internet service is still totally unreliable, booting me out between (just in…read morethe last 10 days) between 14 and 30 times a day. This includes both televisions, my laptop, and even occasionally my iPhone. There is no rhyme or reason, it just happens, and while I am typically able to reconnect, that's not the service I'm paying for, which I am contractually required to acquire through my apartment property owner, as though it's a rent obligation. That itself is anti-competitive. Obviously I am not recieving anything close to SPECTRUM's promised, advertised, and contracted for 1GB service, which I have confirmed using SPECTRUM's own app. I believe on information and evidence that the reason for the constant outages is that SPECTRUM puts far too many nodes on the system, and then when a larger number of users are tapping bandwidth, it's insufficient to support the load. This is tantamount to communications FRAUD, in my view. I am filing a formal FCC complaint and another complaint with the Ohio Department of Commerce, Video Service Authorization Section. I hope there's a reasonable alterative to SPECTRUM, the most unreliable service I have ever had the displeasure to use. READERS: To file an FCC complaint against SPECTRUM, go to https://consumercomplaints.fcc.gov/hc/en-us.

Guy behind the counter couldn't transfer data from my old phone to my new Spectrum phone. Said he…read morewasn't in Tech support. Luckily the folks at Verizon could do it. Wish they had zero stars

Avoid this location unless you enjoy frustration -- we were flat out misled about our trade in on a…read morenew device and it took two followup visits and an hour on the phone with customer service to fix the issue. We'll never know whether Nick was lying or simply clueless, but it's fair to say he dropped the ball in all respects. We won't be back. There are many better T-Mobile options in Columbus and elsewhere.

Received outstanding service at this store from Sahra this afternoon. My elderly relative was…read moreexperiencing a complicated problem with a phone number that had been ported to a T-Mobile device. Sahra sat with us and with great patience investigated this issue until it was resolved. She was not selling us anything, so nothing in it for her except providing exemplary customer service. What a refreshing experience to encounter such a knowledgeable and helpful team member! Thanks Sahra, we are truly grateful.

This dumbo cracked her iPhone screen this summer when it got caught under my patio chair. I…read moreimmediately looked into replacing it which looked like it'd be a few hundy. *eyeroll* I called one of these screen doctor places close by and it was looking like I had to give a down payment and make an appointment. So I've been putting it off. Yesterday, while running errands I stopped by Kung Fu Teas to pickup a bubble tea refresher. I accidentally parked in a spot labeled "Techcraze customers Only." Whoops. But then I thought this might be a good opportunity to get this fixed + Christmas present to myself. I walked in and met Moussa who runs the business with his brother. He told me he could install a new screen for me for $200 and it would take a half hour. So I left my phone and went to Kroger for some groceries. When I returned, my phone was like new and he'd also installed a new screen protector for me gratis. (I was thankful for this because I am not skilled in this way and they always come out wonky!) The store has PC, Apple and mobile merchandise that can be purchased as well as data & mobile plans. If needed in the future (and knowing Apple products never go on sale!) I'll be happy to throw this family owned spot some more business.

I took my iphone 14 pro on March 30th for screen replacement. They replaced it with a counterfiet…read morescreen and during the replacement they messed up my battery connections. After the screen replacement my phone starts restarting in a non stop loop. I went back and the front desk guy refused to fix the issue. This place needs to be reported to law enforcement.

I am a veriaon customer & thry havr always been fine with me! Although the automated voice can be…read morequite irritating when they do not put you through to the department you asked to speak to!

Really poor service. Signed in and was "next"in line. Waited 30 minutes with no one even…read moreacknowledging our presence. We were the only customers waiting in the store. One other customer was talking to a rep. 3 employees were more interested in closing the store than waiting on us. 7 pm came around and they closed. We never got helped and left as they locked the doors.

AT&T are absolutely scammers and they need to be held accountable. They offered us a promotion for…read more$160 to get three lines to join a business account. We brought our phones over and did that and now they're charging us over $500 a month and we've been in there multiple times we've called customer service and everyone at this location acts like they can't do anything about it and we're just stuck here getting charged over $370 every month for something we didn't sign up for it and we can't return. Our phones and customer service won't help us at all.

10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius-…read morestated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . --the APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store ! AT&T plugged the phone --it worked ! The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new 1k. Phone .. Apple couldn't assist with nothing --a whole waist of time ..

We were helped by the employee named Mohammed. He was very polite, funny, and was very good help of…read moreservice. He knew what he was doing while helping us and helped us make the best decision that we've ever made. If I could add another star, I would.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

He fixed my iPhone 5 for $99 bucks, I'm very happy!…read more *Update - 5 days later I wasn't so happy. I had to go back because I broke my screen agian. But I bought a cheap defender case this time around. I'm bout to make this guy rich, lol.

Super nice employee and kept me well updated on how my son's iPad repair was going. Great work.read more