Amazing customer service at this location. I went in to get my phone screen fixed and got a upgrade…read morewith a trade in on my old iPhone 15 for a great value and bought the new iPhone 17 pro max and two tablets free with $15 a month only. Thanks so much for the great experience. Julian was excellent, he was very knowledgeable and helpful. I'll be going this location and referring everyone!

Very bad customer service. The manager is rude and continuously lies to get out the liability of…read moretaking trade-ins. The workers were all dismissive about us wanting to look at the new iphone 18. They had them locked up and refused to help us.

3/28/23 Wow! It has…read morebeen years since I have been this Verizon store and my first time back the store is closed without any explanation. The area is developing fo the better, but this Verizon store associates are already in The Doldrums. Three other reviewers didn't have anything positive to say about this store either. I left Verizon for T-Mobile, but this store is close to home. I was going to buy merchandise for my phone, but this store bollocked it up. They also missed another chance with another customer while I was there. Guess I wasn't missing anything, because I got what I needed elsewhere. Who needs Verizon.

I called to have my service moved to a new address they told me November 27th from 11am-3pm nobody…read moreshowed up no emails until 6:30 pm I got a call from them telling me that my address already had Verizon service and I told them yes I know that, I wanted a separate service to the same address and that I told that to the person I spoke about moving my service to have it as a office type thing so I could have my service they told me that the person didnt put any of that in the notes and that they needed to reschedule me to December 2nd from 5pm-7pm I said fine let do it then...guess what? Never arrived again no emails or calls, nothing, nada.so I contacted support and they told me that my order is on hold even tho they already collected payment since the 30th of November and that I need to call tomorrow to schedule a 3rd appointment.i work from home dont have service since the 27th and I'm about to lose my job because you guys just dont want to install my service. Dont recommend this at all waste of time and money.

My mother's phone had a display problem. After reading the reviews, I took a chance on Zfix. I…read morecalled prior and told him the model and the problem. He said he would order the part and I should come next day. He was very courteous and pleasant. I went next day and he told me the phone was 4G, not 5G... He asked if we wanted to leave the phone and pick it up next day, so we agreed... Next day, I picked up the phone and everything seemed fine. However, the phone started to act weird where it wouldn't charge or come on. I took it back and he tried to fix it. He would drive to Chantilly to pick up parts. After a while, he said the motherboard was bad, phone was ready for pickup, and offered my money back! Very honest!!

Best and timely Service, I was blown away. My Laptop key was broken and Raju fixed it with such a…read morecare on timely manner . I felt really good. Kudos for his service and professionalism .

Do not bother going here. Yesterday early afternoon I dropped my iPad off for a screen…read morereplacement. The tech confirmed he had the part and it would take 2 hours. I said I would pick up the next day when they opened at 11am. Today I come to pick it up. Tech is no where to be found but eventually appears 15 minutes later after I called some kind of corporate office. Tech reports he has not even started working on my iPad but he will do it now and it will take another hour. So outrageous. I took my broken screen iPad and left. Do not waste your time with these clowns.

I cracked my iPad & after reading reviews, I called irepair. Roy talked to me explaining…read moreeverything because I live in FL, but was coming to VA for a short visit. Roy was excellent. When I arrived at the Merrifield store, Boris explained what he would do & how long it would take. Boris repaired my iPad in the time frame he said & was very nice. I will go back for any device repair!

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

He was very helpful and quick. I was in and out in like 5 mins. Told me exactly what was wrong with…read moremy phone.

Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

My friend was all distraught when she broke the screen to her cellphone after dropping it in the…read moreground. I got tired of her using my phone and listening to her complain about not having one so consulted trusty ol' Yelp and found a place open late plus it was on the way to our next destination. Enter Yosef, the "cellphone whisperer". He worked wonders and replaced my friends screen in about 20 minutes. On top of that she got a discount because of the Yelp mention. Woot! Woot! One thing to keep in mind is the parking situation can be a challenge at this shopping plaza so be prepared.

Just like most customers who posted positive reviews for this store, my impression of them was very…read moresimilar even though they did not provide the service to the glitchy iPhone I brought in, their honesty and the way the young lady handle herself with another older man before me was quite impressionable!!! I will keep them in my fav list for future reference and services should I need to bring my phone over. The young lady did not charge the older man a dime for helping him to get back into his laptop that he logged out and did not remember his password. I asked her a question and her honesty confirmed that it's time to get a new phone. Thank you and may your business prosper because of your excellent customer service and honesty!!!

Extremely honest and friendly owner. He went above and beyond with my phone repair. I definitely…read morerecommend. Its in the back of the store with a waiting area.

Not to be confused with the Cell Phone Ripe-pair Center, which also sells fruit…read more If you want a cell phone repaired, this is the place to come. They do it cheap and they're pretty straightforward and to the point about it. Much cheaper than any of the brand name stores - in fact far far cheaper.

This place has exceptional service. Mr. Kim not only provides the necessary needs of a cellphone…read moredealer, but also goes above and beyond by providing extra services that are not included such as filling out the rebates for you, giving really good discounts, and also solving every single problem that you may have with your cell phone. He has a good sense of humor and likes to maintain good terms with every one of his customers.