The AT&T store in La Plata, MD has a SUPERSTAR named Susie. She greeted me and was so helpful…read more Because of her, I bought 4 items. She knew what I needed and wanted and made sure I got the deals available. The other person (male) never acknowledged my presence but Susie saved me a complaint call to AT&T. I love great customer service! My business is based on educating companies about how to execute service-- without customers, businesses would not exist! Susie needs to run that store or teach her colleagues how it's done.

We went to this store to find info about phones and plans for our family of 6. Tony and Mike went…read moreabove and beyond to provide excellent customer service and get us what we wanted. They were very knowledgeable and patient when we hit a few hurdles in the process. We left with great plans, phones, and a great customer experience.

I literally hate coming into AT&T. They are always trying to sell you something.lol. But this…read moretime my mom needed help with a broken phone and Ahmad was very helpful and patient with her. Shout out to Ahmad!

I have been a AT&T first net customer for a few years now and in the past each time I have had an…read moreissue with my the phone or my plan I would go into the store where I was nicely greeted and they would do everything in their power to resolve the issue. Today 7/14/2026 was no different, I saw David I believe is the in store rep outside and asked him could he help me after his lunch and he said yes. Needless to say DAVID saved the day! What I was unable to get done on the phone thru AT&T first net David took the time and fixed the problem. I can't remember their names but there were 2 others reps there (male and female both with dreads) who were equally just as pleasant and we had a great conversation about movies. The manager was not hovering over the employees but actually allowing them to do their jobs which is always a god look. If you are in need of a phone go to the Waldorf location and any of them will take great care of you. THANK YOU DAVID!!!!!

I bought a new phone there five weeks ago, wanted a better reliable service. the reason that I went…read morethere was that I had a boost Mobile phone and I could trade it in. The carrier would be AT&t and I was assured it would be good reliable service buy the salesman . Everything was good until the third week after I bought the phone, now I have no internet unless I drive somewhere and park in their parking lot with Wi-Fi. In the past 15 years I have never had a cell phone that did not have internet service, unless you were in a dead zone. I always had internet service at the house and when I drove out but now I do not. This was an H2O phone, and used the AT&t network. I guess I have to go to another carrier because this is ridiculous.

Crazy sales tactics will cause a good company to lose good business. I recently visited the Verizon…read moreStore in Waldorf MD to upgrade my wife's phone. I understand that this transaction can be handled quite smoothly online, but I also know that if everyone turns to the online options for day to day purchases, the fewer the job opportunities for local businesses and job seekers. This location is very clean and organized. Location and operating hours are convenient, options and inventory seems plentiful. My only issue with the store itself was that they no longer provide restroom access to their customers. Given that our transaction time exceeded an hour, this is a real issue. In-lieu of allowing me access to their restroom, the salesperson suggest that I use the facilities at the next door restaurant. This is both inconvenient and a lack of regard for their customer base. Our sales professional was a new employee, on the job for about 2 weeks per his account. Once we sat down with our salesperson (sp), we stated our intentions what were to upgrade my wife's phone. We told the SP exactly the phone we wanted, type, color specs, etc. He gathered the information and went to the back to retrieve the phone...we assumed. He later came back empty handed and asking do we own a business. We discussed the business related discounts, but I chose to keep the service plan as is. The SP then retreated to the back again at which point I stepped away to go to the store next door for their restroom. When I returned, I noticed that the SP finally has the new phone. However, I noticed that the cases that he was trying to sell us were for a different model, the more advanced model. I ask to see the phone only to find that he conveniently ignored our requested selection and brought out a more expensive model. When I reiterated our choice, he seemed oblivious to our initial conversation. Given all of this back and forth, we were now there for about an hour and 20 mins and we still had not started any of the phone transferring process. When he retreated to the back again my wife informed me that she told him that the phone wasn't the correct version, but he ignored her and continued to process the transaction until I returned and made it clear that he brought out the wrong phone. This back and forth with discussions with his manager occurred a few more times. So to get the phone that we wanted, he stated that the phone was in a timed safe and it will take another 10 minutes before he would be able to retrieve the phone. This process was far too long to upgrade a phone. Now this process is akin to purchasing a car. Listen, admittedly this review seems all over the place and that is because the service was all over the place. Finally, he came back with the phone of our choice (however the original color choice was not available). Now begins the weird pricing information. When I asked him to give me the newly adjusted monthly bill he was all over the place. Begin talking about plan changes, etc. My God this was so damn frustrating when all we wanted to do is simply upgrade a phone, NO OTHER CHANGES!!! I've been a Verizon customer for about 20 years, several upgrades, etc. Never have I had service with so many issues. This SP even gave unflattering information about some other products that they sell. Finally we are ready to do the phone conversion but the math that he spoke of was simply not mathing!!! I proceeded to complete to upgrade online to check the math and when I showed his the accurate new billing cost, he ask if he can take my phone back to his manger, of who we never met, in the back to show her. Of course we declined that request so he went to speak with the manager yet again. The manager (Shay is her name) never came out to speak with us or check on why this was taking so long, or simply provide assistance to her new associate. As a result, we left and finished our phone upgrade on line. To Verizon Waldorf management, do better, be better. To the SP, before you attempt to sell anything else to a customer, handle the reason they came to the store in the first place, first! No phone transaction should take hours. And please do not try to trick a customer into a different phone. That's horrible integrity on your behalf.

I am really disappointed. I went to the Verizon store in Waldorf. I asked specific questions bc…read moreI'd been deceived by another cell company. I asked if I had to pay for a cell phone or would it be at no cost. I was told at no cost. I asked this question several times bc it seemed at the time that the verizon representatives helping me were having trouble getting me connected. I was told each time that my cell phone was free of charge, I would only pay the service. The reason I asked if there was a charge on the phone, is bc I would like to have control of what I pay, rather I get a Walmart phone and come back return to get the verizon service or get their least expensive phone something in the range of $75 and lower. So, today I was telling a family about my service. I went to MyVerizon to give them information to sign up and SURPRISE! I see something that said 8% paid off. I said, HUH! What is this? Then my heart dropped as I knew right away that I'd been deceived yet again. I am paying for a phone and am stuck. I will pay it off, but will doing as some other people are doing. Paying for the very inexpensive phone and services. It is way better than being deceived. CONGRATULATIONS VERIZON YOU GOT A SALE FROM DECEPTION. I HOPE THIS HELPS YOUR BUSINESS

Do not come here! They will rip you off. Check out other places first!!! Then when you try to take…read morethe phone back they will charge you for diagnostic fee of $35. Which is how much the others charge to fix the screen! Ridiculous!!!

Do yourself a favor and find someone else to repair your device. In good faith, I took my iTouch…read moreto them because of a cracked screen. 2 days later I get the device back with a new screen that didn't work. The device is under a year old and they suggested I send back to Apple with the new screen and have them send me a new device under warranty. This is completely wrong! Apple would have known I changed the screen! I had to call the police and mall management to get my money back. Do not give these people your business!!