I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

absolutely terrible experience. very polite people with terrible business skills…read more the left hand has no idea what the right hand is doing. you cannot believe anything they say. when I went to pick up my computer, after leaving it for repair, and instructed to pick it up, I was told upon arrival, OOPS after we looked at the computer this morning, you will need a new hard drive. Sorry for telling you to pick it up today. No call, email or text. This happen multiple times (over three). Excuses and the upsale is what you get to look forward to with this business. Save yourself the disappointment and headache, find another computer/cellphone repair business. they earned less than 1 star. Complete waste of time and resources doing business with The Fix - St. Charles Towne Center

The AT&T store in La Plata, MD has a SUPERSTAR named Susie. She greeted me and was so helpful…read more Because of her, I bought 4 items. She knew what I needed and wanted and made sure I got the deals available. The other person (male) never acknowledged my presence but Susie saved me a complaint call to AT&T. I love great customer service! My business is based on educating companies about how to execute service-- without customers, businesses would not exist! Susie needs to run that store or teach her colleagues how it's done.

We went to this store to find info about phones and plans for our family of 6. Tony and Mike went…read moreabove and beyond to provide excellent customer service and get us what we wanted. They were very knowledgeable and patient when we hit a few hurdles in the process. We left with great plans, phones, and a great customer experience.

I have been a longstanding AT&T customer and have consistently paid my bill on time, so I was…read moreextremely disappointed by the treatment I received at this AT&T store. I went into the store because I have been unable to log into my AT&T account for more than a year. I explained the issue to a young associate, presented my phone, and allowed her to begin assisting me. While she was helping me, another male employee inserted himself into the conversation and began asking me the same questions I had already answered. The associate assisting me had not asked for help, so his involvement was completely unnecessary. From that point forward, his behavior was condescending, rude, and confrontational. He repeatedly asked me questions back-to-back without giving me an opportunity to answer. He told me that he had sent me an email and then repeatedly asked whether I had received it while I was actively trying to retrieve it. When he questioned me about my "attitude," I explained that I did not have an attitude until he inserted himself into the interaction. He then told me that they did not have to help me. As a paying customer, I found that response completely unacceptable. I was frustrated because I had been unable to access my account for over a year, and I came into the store specifically seeking assistance. Regardless of whether an employee perceives a customer as frustrated, customers should still be treated with professionalism and respect. At that point, I gathered my belongings and decided to leave. What happened next was even more concerning. The employee followed me as I was leaving the store, continued antagonizing me, repeatedly told me not to come back, stated that I was not welcome there, and said they did not need my business. Even though I was already leaving and had made no threat toward him, he continued following me and ultimately threatened to call the police. I told him to call them. At no point did I threaten him or anyone else. There was absolutely no reason for an employee to follow a customer who was already leaving, continue provoking the situation, and then threaten to involve law enforcement. That behavior was completely unnecessary and unprofessional. Unfortunately, he was not wearing a name tag, so I was unable to get his name. I have been a loyal AT&T customer, but this experience was unacceptable. I expect AT&T to take customer service seriously and to address employees who escalate interactions rather than resolve them. I would appreciate a response regarding how this incident will be handled.

I have been a long standing customer of AT&T however an employee at the Waldorf location was…read moreextremely unprofessional, rude and antagonizing towards my daughter. Who visited this location for assistance. He approached her as she was already being assisted by another employee proceeded to ask the same questions as his co-worker after my daughter had already provided the answers. He then tried to take over the conversation and became extremely unprofessional while antagonizing my daughter and threatened to call the police for absolutely no warranted reason. He then followed her outside as she was leaving the store further provoking her and using intimidation tactics to cause emotional distress. This employee should not be allowed to work in the customer service field and needs to be fired immediately. I would never recommend this location to anyone.

I bought a new phone there five weeks ago, wanted a better reliable service. the reason that I went…read morethere was that I had a boost Mobile phone and I could trade it in. The carrier would be AT&t and I was assured it would be good reliable service buy the salesman . Everything was good until the third week after I bought the phone, now I have no internet unless I drive somewhere and park in their parking lot with Wi-Fi. In the past 15 years I have never had a cell phone that did not have internet service, unless you were in a dead zone. I always had internet service at the house and when I drove out but now I do not. This was an H2O phone, and used the AT&t network. I guess I have to go to another carrier because this is ridiculous.

Crazy sales tactics will cause a good company to lose good business. I recently visited the Verizon…read moreStore in Waldorf MD to upgrade my wife's phone. I understand that this transaction can be handled quite smoothly online, but I also know that if everyone turns to the online options for day to day purchases, the fewer the job opportunities for local businesses and job seekers. This location is very clean and organized. Location and operating hours are convenient, options and inventory seems plentiful. My only issue with the store itself was that they no longer provide restroom access to their customers. Given that our transaction time exceeded an hour, this is a real issue. In-lieu of allowing me access to their restroom, the salesperson suggest that I use the facilities at the next door restaurant. This is both inconvenient and a lack of regard for their customer base. Our sales professional was a new employee, on the job for about 2 weeks per his account. Once we sat down with our salesperson (sp), we stated our intentions what were to upgrade my wife's phone. We told the SP exactly the phone we wanted, type, color specs, etc. He gathered the information and went to the back to retrieve the phone...we assumed. He later came back empty handed and asking do we own a business. We discussed the business related discounts, but I chose to keep the service plan as is. The SP then retreated to the back again at which point I stepped away to go to the store next door for their restroom. When I returned, I noticed that the SP finally has the new phone. However, I noticed that the cases that he was trying to sell us were for a different model, the more advanced model. I ask to see the phone only to find that he conveniently ignored our requested selection and brought out a more expensive model. When I reiterated our choice, he seemed oblivious to our initial conversation. Given all of this back and forth, we were now there for about an hour and 20 mins and we still had not started any of the phone transferring process. When he retreated to the back again my wife informed me that she told him that the phone wasn't the correct version, but he ignored her and continued to process the transaction until I returned and made it clear that he brought out the wrong phone. This back and forth with discussions with his manager occurred a few more times. So to get the phone that we wanted, he stated that the phone was in a timed safe and it will take another 10 minutes before he would be able to retrieve the phone. This process was far too long to upgrade a phone. Now this process is akin to purchasing a car. Listen, admittedly this review seems all over the place and that is because the service was all over the place. Finally, he came back with the phone of our choice (however the original color choice was not available). Now begins the weird pricing information. When I asked him to give me the newly adjusted monthly bill he was all over the place. Begin talking about plan changes, etc. My God this was so damn frustrating when all we wanted to do is simply upgrade a phone, NO OTHER CHANGES!!! I've been a Verizon customer for about 20 years, several upgrades, etc. Never have I had service with so many issues. This SP even gave unflattering information about some other products that they sell. Finally we are ready to do the phone conversion but the math that he spoke of was simply not mathing!!! I proceeded to complete to upgrade online to check the math and when I showed his the accurate new billing cost, he ask if he can take my phone back to his manger, of who we never met, in the back to show her. Of course we declined that request so he went to speak with the manager yet again. The manager (Shay is her name) never came out to speak with us or check on why this was taking so long, or simply provide assistance to her new associate. As a result, we left and finished our phone upgrade on line. To Verizon Waldorf management, do better, be better. To the SP, before you attempt to sell anything else to a customer, handle the reason they came to the store in the first place, first! No phone transaction should take hours. And please do not try to trick a customer into a different phone. That's horrible integrity on your behalf.

I am really disappointed. I went to the Verizon store in Waldorf. I asked specific questions bc…read moreI'd been deceived by another cell company. I asked if I had to pay for a cell phone or would it be at no cost. I was told at no cost. I asked this question several times bc it seemed at the time that the verizon representatives helping me were having trouble getting me connected. I was told each time that my cell phone was free of charge, I would only pay the service. The reason I asked if there was a charge on the phone, is bc I would like to have control of what I pay, rather I get a Walmart phone and come back return to get the verizon service or get their least expensive phone something in the range of $75 and lower. So, today I was telling a family about my service. I went to MyVerizon to give them information to sign up and SURPRISE! I see something that said 8% paid off. I said, HUH! What is this? Then my heart dropped as I knew right away that I'd been deceived yet again. I am paying for a phone and am stuck. I will pay it off, but will doing as some other people are doing. Paying for the very inexpensive phone and services. It is way better than being deceived. CONGRATULATIONS VERIZON YOU GOT A SALE FROM DECEPTION. I HOPE THIS HELPS YOUR BUSINESS

Do not come here! They will rip you off. Check out other places first!!! Then when you try to take…read morethe phone back they will charge you for diagnostic fee of $35. Which is how much the others charge to fix the screen! Ridiculous!!!

Do yourself a favor and find someone else to repair your device. In good faith, I took my iTouch…read moreto them because of a cracked screen. 2 days later I get the device back with a new screen that didn't work. The device is under a year old and they suggested I send back to Apple with the new screen and have them send me a new device under warranty. This is completely wrong! Apple would have known I changed the screen! I had to call the police and mall management to get my money back. Do not give these people your business!!

On Jun 21 around around 545 pm, I enjoyed my experience in dealing with the Customer Service Rep…read more(Tevin). He was very courteous and professional and took care of all my Fios needs, and also answered all of my questions in detail. Thank you once again for the service provided by Tevin. I look forward into coming back into LaPlata and expecting the same service provided.

The staff was not helpful at all. I was told to bring my devices in that I was returning to…read moreVerizon. I bring the box and they see a shipping label. I was than told to bring it to a USPS store myself? Something about a warehouse issue that has nothing to do with me but a buisness issue. Im sorry do you not have a delivery system that drops off and picks up boxes from your Verizon store? Get the communication right, customers should not be told one thing and than be directed another when you show up. If this has been happening for a while I would think a better solution would be just to take the dang devices and let it be taken when your delivery system comes? Wow I fix the issue. However thanks for the tape to seal my box.