Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

THEY WERE AMAZING!! We have switched our primary store to Azle because of their impeccable service…read more Madison was amazing to work with and management was very helpful in securing our tax exempt status. We will DEFINITELY be choosing this store over Lake Worth ATT any day!!!!! Thank you Azle AT&T!

Thought I would stop by and give this business another try. And another disappointment. No…read moreimprovement from my last visit limited in accessories and knowledge of products. I'm giving up on this business and make the drive to Lake Worth or Weatherford.

Those people who work here are very professional they do what they say they're going to do with…read moreyour phone and they're very good at it didn't use them for now the year and a half great people great prices too.

These guys have amazing service and is always so nice! I always recommend them to everybody and…read moreservice is always fast so that's a plus. 10/10, love!

Went into store in a panic because my phone had lost connection to cellular so i took to geek squad…read morewhere they fixed the part said take it home and set it up and sent me on my way. Get home and I'm unable to set it up because STILL no cellular so i brought it to ATT Saginaw where i was helped by Preston and Justus who did absolutely everything to help me and got my phone fixed and dialed in and ready to go! Great customer service and knowledge to be able to quickly fix the problem! They were awesome and personable and i am so grateful for their help!!

I had no issues with greeting i was help relatively quick, my problems was that when i got a new…read morephone they added me to anytime upgrade. when i had specifically inform them that i just wanted a phone and nothing else. I suspected that the one who added me was the person who received my old phone (trade in) the next day. and I believe that was the store manager. as he took a bit longer to give me a printout of my copy of the receipt and in addition, I only got page 1 out of two. I believe that page 2 had that information about the anytime upgrade. So, keep an eye out of shady stuff that can accrue in your account if you shop here for a new phone. This would of been a good review if it wasn't for that.

Recommended & installe an aftermarket screen. Next time I broke it went to Apple store just…read morebecause. Apple charged me for the screen i had replaced plus the new one because it was not a apple screen. If I would have been told this the first time around at cell world I would have went with the manufacture screen.

Went in to add a plan to my husband's new apple watch, salesperson asked for our cell number as per…read moreusual. He then says, "oh, you need a business plan" I can save you money" my bill went from $152.00 to $435.00 the next month, and $258.00 the next bill. I called Verizon customer service, and they are launching an investigation. Beware of commission driven cell phone stores.

I'm thinking maybe there was a management change because they only want your money not to help …read more Just go to the corporate store up the street instead .

This location is not helpful at all. I was in with my elderly parents with a problem to solve. Not…read moreonly were they not helpful, but they were extremely slow to get to us. Dakota who was "helping" us had the attitude of, we were wasting his time. Went over to Verizon...like night and day. They switched us over and were delightfully helpful. AT&T just didn't care at all to help senior citizens.

By far worst ATT Used to be so good but now it's a whole…read morenew staff Bunch of kids with no customer service Been here 3 times and walked out all 3 Pathetic excuse of ATT staff

Absolutely the best customer service I have ever received since having a cell phone…read more After several hours and speaking to 7 different Monkeys Doing a Math Problem on the AT&T 611 number, I was ready to break up with them! I decided to go into the store and give it one last shot to get what I needed taken care of - and I am so glad I went to this store. Bernardo was extremely helpful in getting what we needed taken care of. We had a lot that needed addressed, combining accounts (internet, cell and TV), new cell phone device, add a line, and change of a phone number and he knocked it out of the park! We have an infant and were on a time crunch - he had us in and out of there with everything fixed and completed within 30 minutes. The manager was also helpful and interacted with our little one - which any parent appreciates. This team clearly goes the extra mile for their customers. I highly recommend this location to anyone needing to get their AT&T issues addressed and I will return to this store.

I've been dealing with this specific location for months. Two specific people. Every time we come…read morein, we are told something different OR they neglect to tell us other important details like timelines which determines a huge phone payoff expected. Yet can't provide the previous documented details of the timeline to me. Will be leaving this company with everything we have bundled. AT&T does not care nor does their staff. Save yourself and sanity - Do not use them. Go elsewhere.

Their customer service is impossible to use to solve your problems. Their phone menu is limited…read moreonly to what they want to talk about. There's no one to help you when they make errors with orders. No matter how hard you try to resolve things, you can't. Being put on hold to wait for someone is an unpleasant experience. They talk the whole time and so if you're trying to be productive while waiting for them to fix their mistake, you're out of luck. You're forced to listen to mind numbing chatter. It's impossible to resolve billing issues. Their one resolution is that the customer owes as much as possible, even for things we did not order or were not responsible for. They'll send you to a billing resolution specialist but they have only one answer - you, the customer owe more and more and it's just too bad that you have valid disagreement. In fact, most of their answers to anything is "tough, we can't help you." Specifics of my issue: I called on Feb 10 to move my service to an apartment that was verified to have had Spectrum service previously. I told the rep that I wanted self install. He said that was ok but scheduled a service call anyway. I didn't find out about this until they sent the confirmation email telling me I had a service call scheduled. So I called Spectrum back to tell them to remove the service call. The person I spoke with said they removed the service call, she assured me no one would come out. The night before they were supposed to switch my service from one apartment to another in the same complex, they started texting me about the arrival of the service tech the next day. (Yes, the one that was not supposed to be scheduled.) Like most people, I work for a living and can't just drop what I'm doing to meet an UNSCHEDULED service rep. As well, they did not switch my service on the date I requested. The good about their customer service: Everyone speaks English well enough that you can actually understand what they're saying over the phone. Their internet service: It's pretty reliable, more so than the other wired alternative in our area.

Worst internet ever. Super unreliable, very slow to fix. Wait times are consistently innacurrate…read more The app is useless and difficult to navigate.

Thank you Becca for all your help. You were wonderful to work with, super kind and patient. You…read moremade switching over seem less. Thank you again!

DECEPTIVE PRACTICES AT THIS LOCATION Cricket location near…read moreN. Tarrant on N. Beach is deceptive. Do not go there! They will tell you that they've gone paperless and that is because they've added charges to your bill that you DID NOT purchase. Go to the one at Rufe Snow and Mid-cities. They printed out a receipt for me and I was able to see what truly transpired during my transaction with the one across from the Super Walmart at N. Beach and N. Tarrant Pkwy. First, I was charged for a Samsung that is advertised on their website and a poster on their door which should have been free since I was porting my phone number. I was charged $55 for items I did not purchase and, additionally, the $7/mo phone protection service which I have never been in the habit of purchasing. So, I was out $62 that I shouldn't have been! Diego (who called himself Dale) was my sales representative.