Absolute teribble internet goes out all the time picture quality when it's a busy day is terrible…read moreand then they wanna try and charge u fees all the time for some dumb stuff I do not recommend

I have to use this internet provider in my complex. I am constantly having router or modem issues…read moreand of course they always occur on the weekends. Last time 5 months ago a new router and modem were installed after a week. The router is out now and let's see how long it takes. The majority of the CSR are very polite and helpful but I pay to have internet, not to not have it go down most of the time for a few hours or a week. Looking for advice on Verizon Home Internet.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Kade walker was very friendly and professional! I would recommend him anytime. Service is great and…read morehave minimal issues.

I moved to a new subdivision south of Fort Worth about 6 years ago and we had limited options for…read moreinternet. Most of use had Rise (line of sight) connections that were spotty and very unreliable. Nextlink showed up and put in high speed cables and everyone was pleased with them and I switched over as nearly everyone else. Well, the install was poor and I'm on the 100mbps plan and the best I can get is 30-60mbps, which I'm still happy with. However the worst I get is 1mbps and it frequently just drops to zero for no apparent reason. Over the last 4 years I've had about 4 techs come out and evaluate and finally switch out all the surface equipment. It's comical how one tech can say the previous one didn't know what they are doing. I have close to 50 submitted tickets. Still unresolved. I should have cancelled but there is no alternative. I think they put in the bare minimum of infrastructure and got over subscribed. The NextDoor App even had a Nextlink Rep on there promoting the first year, but has since closed his account due to backlash. This company only exists until someone else comes along. Attached screenshots of my current speed today.

We have had Cirra for almost 7 years. It was good at first, but in the last two years, the service…read morehas really gone from bad to really horrible. We have even tried buying up, but it wasn't any better. I have run their test, and it shows everything is good, but it's not. When you call to question why it's so bad, they do absolutely nothing to make it better or try to help you. I would not recommend their service.

We had great service from Cirra. We changed to Open Infra fiber when it came to our area. Now the…read morefiber has been down for 2 weeks and I'm missing Cirra.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

Went in because my phone is messed up and my billing is completely wrong. There were 2 employees…read morethere and not busy. After 5 min no one spoke to me or even looked at me. Another lady was there trying to get her phone fixed and all the guy kept telling her is we can do nothing you need a new phone. I switched from Verizon for better customer service and I am not seeing that it is any better it may be worse. I would give no stars but it's not an option.

This store has been nothing but problems for me . I switched from AT&T to Verizon because of a…read morepromotion, but the experience has been challenging from the very beginning. The representatives repeatedly gave incorrect information and failed to follow up as promised. I eventually had to file a complaint with the FCC just to get someone to contact me regarding the credits I was owed. After all of this finally was able to get it resolved after three months. Very disappointing experience.