We have been doing business with Metro-tel for 4 years. We recently added 5 more phones to our NEC…read moresystem. The equipment is still working great. Courteous and knowledgeable!! Joy A./Storm Marketing

My name is Allan Rodger and I am President and owner of Zenith Roofing Zervices, LLC. I would like…read moreto address the previous derogatory review by "J.J." Said named person was previously employed by our company at one time but, has not worked for us in over three years. Over four years ago Metro-tel installed a new 14 phone TOSHIBA system for our main office on Bolt Street in Fort Worth. I am unaware of any problems we had with Metro-tel. I can also state that our phone system has worked quite well ever since it was first installed! Infact, I have recently spoken with Jim about expanding our phone system.

Everything about this store is top notch. Great service and deals. Walked away feeling like a…read morewinner. Great variety of phones at no cost.

On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I then took a picture of him and it is attached. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

Signed up for $50 a month internet. Logged in and looked at my account when I got home and they…read moresigned me up for $65 a month. Called, spoke to manager, he said he would change it since we barely got it and the bill wasn't due. Looked the next day, nothing changed. Called back, said they couldn't do it over the phone, and we guess he just said that to get me off the phone. The actual Wifi seems to be working correctly, but being lied to twice is pretty insane to me. I would not bother with this place if I were you. They don't accept the device in store either if you want to cancel, it's a whole thing. On par with the shady tactics

Worst location ever. I how up for an order I placed for pick up. There are 3 employees and they…read morewant me to use an app on my phone to sign in WTF. Now waiting over 30 mins to pick up an item I can just walk out door with. DO NOT COME HERE!

I think T-Mobile is awesome. They make customers feel important and take the time to listen to…read moreindividual needs. Tristan at this store is excellent! He was patient and knowledgeable and was able to give me all squared away with a new phone pretty quickly!

I had two laptops that needed a complete reload including Microsoft 365. Everyone did an excellent…read morejob not only on my laptops but communication during and afterwards. Thank you Colby, Travis and Aaron. Highly recommended these guys.

We have used Maverick computer services for a number of years…read more They provide excellent customer service, each, and everyone of their technicians that has come to our offices have been very professional as well the employees at their store.

Do NOT get you cell phone repaired here. My screen detached after 2 months. He wouldn't fix it.read more

"iPhone Bryan" is the best I have come across for cell phone repair. Screens, speakers, cases, etc…read more He knows how to fix it and does what he says. I have also used his printing services quite a bit over the years. If has consistent pricing, service and quality of work. --- It's always important to make sure you communicate your goals and expectations with any service provider.

On our first visit to this store we were really impressed- after being an AT&T Customer for 25…read moreyears - we SO AGGRAVATED- and wanting to change to Verizon. Nate was VERY nice and very knowledgeable- and made the change over seamless- with us leaving leaving with our new Verizon phones and the ole AT&T Phones - with the understanding that we return the AT&T Phones for a credit within 30 days Yesterday we came to the store to return the ole phones to complete the transaction. We had our Service Animal, Bella, with us and was greeted by the store manager- I told him what we needed and he said no problem BUT your pet must leave I informed him this was a service animal and she was remaining with me and was NOT leaving We had several terse exchanges of words- no blows- and I informed him after really losing my cool that he could take the phones and stuff them- we would just go to another Verizon store- which we did- where we received GREAT service- nothing - ZERO being said about Bella- I have NEVER written a negative Yelp review - I always try to be positive and encouraging and point out good things about a business & the employees- It is unfortunate that you have an employee that is so out of line to insult an ole 78 yr old couple and order them to take their service animal out of the store- Bella- our 6# Yorkie feelings were gravely hurt since she did NOTHING wrong to be invited to leave the Verizon store Our treatment here was totally out of line- totally uncalled for; whatever guidelines are in place that would precipitate such behavior need to be corrected and the employer advised to instruct their employees that this ain't the way @ TO RUN A RAILROAD" or a Verizon Phone store Dale B

Great new location on camp Bowie. Much awaited spot finally…read morenow open for the Fort Worth community.