AT&T is bound to go bankrupt!!!!! caution, remove yourself from the situation.. the absolute impossible customer service by any representative AT&T on the phone or at the corporate level is a complete failure!!! AT&T demanded payments for international calls that did not exist. 14 day fraud investigations AT&T representatives were too incompetent to actually create properly. Shutting down business and their phone lines asking for payment forcefully without doing an investigation because of total incompetency!! now it's been three months of me calling AT&T to ask for some kind of update for them to respond. Go to the FTC??? warning stay as far away from AT&T is absolutely possible guaranteed bankruptcy!!!!! read more

AT&T Store - AT&T needs a class action lawsuit - Mobile Phones Near Me - Glendale, Arizona

Great value, great selection good service ZAK was wonderful asset and health answer all my questions and got my new account established read more

AT&T Store - Mobile Phones Near Me - Glendale, Arizona

Melanie is by far the best person I've worked with. She was very transparent and wrote out everything so I knew exactly what was going on and what's going to be new. She saved us $85/month on a family plan because we were on a retired plan, it's unbelievable. Thank you so much!! read more

Melanie was a great help at this location. Give her BIG props for handling 4 customers including me all at once. She gave me the information I needed. read more

Poor customer service,she seemed not happy at work at all, she portrayed herself as being sarcastic & to us, we felt her being rude & discriminating to the non techy older population read more

Staff is NOT wearing masks. All customers have them on, they are limiting the # of people by keeping the doors locked...to what end? read more

AT&T Store - Employee no wearing a mask! - Mobile Phones Near Me - Glendale, Arizona

Nathanial and warren are rock stars! I was previously a prepaid customer and wanted to switch to a post paid paid but keep my phone number. I thought it would be easy but I stopped at two stores and was told they couldn't help me and that I had to contact customer service. Customer service told me I had to go to the store to make it happen. Nathanial and warren never stopped until they made it happen! Highly recommend them! read more

Needed an upgrade, and Ed was super helpful!! Took the time to look at my account to see what plan was best and even trimmed my bill down. When it came to choosing a phone, Ed truly listened and figured out what phone was best vs going straight for the most expensive!! Also took the time to transfer everything over for me. In the past I've had shops send me home to do that myself Appreciate that and them practicing covid safe protocols. Great experience today, thank you!! read more

Bought my wife a apple watch and was told I could come back in 14 days and get one myself, this is what I attempted to do but now the manger and salesman wanted to change the rules and what they said. Been with AT&T for 10 plus years and seems as if customer service is going down hill. Starting to think I need to switch services. Also I haven't seen at&t reply to any negative comments just the 5 star ones... read more

Fast friendly patient. Handled stressful situation very well Helpful as well as good problem solvers thanks. read more

Justin is awesome! Resourceful and excellent customer service. We came from another store that "couldn't" help us. Came to this store with the same issue and he got it fixed. read more

A huge Thank you to Luke!!! You done more for me in the 30/45 minutes that I was there than any other AT&T store ever has! I'm tired of the iphone and I'm definitely switching tho the android. Thanks for taking the time to address all my questions and concerns! Oh and I'll be staying with AT&T, I was frustrated at all the other stores especially with the one on Camelback East of the 51, I lost all of my pics because the uninformed employee didn't know what he was talking about... This will be my go to store for life!!! Thank you read more

Warren was awesome ! He was super patient with my mother who is in her 80's. I drove in from California last Friday , picked up my mom and went straight here since she was having major issues on her phone. .l have no idea about Android phones so I can't help her . Dominic first assisted us and he also was patient and friendly but my mom has an older phone so Warren, the manager, came over to help . I'm so glad he took the time to talk with us and explain to my mom what was causing the issues. Basically , in a very nice way he told her it was operator error. Those are my words , but she was just pushing banner ads etc and causing havoc on her phone . Warren cleaned up the phone and made it easier for her to call and text people etc . He was so kind and thoughtful and repeated himself several times so she was able to fully understand what he was saying . What a nice gentleman. Warren also showed Dominic a great example of customer service and going above and beyond to help someone . Thank you again for taking so much time with us ! read more

I came here on vacation a year ago and saw Justin when my phone broke. He spent all day helping me get my iCloud swapped over to my new phone which even Apple couldn't figure out what was wrong. He was so patient and nice so when my screen protector cracked and I went to my local store at home, they were NOT helpful. But once again I came down here to visit and went to see Justin, not only was he still there, he once again was the hero of the day. Outstanding customer service. Go there and ask for him. You'll be happy you did. read more

AT&T cannot keep your word to expensive supervisor and make a contract with them and then they end up charging you more when your plants they're very unfair and very sneaky how they can operate without telling you please be careful please look into it before you signed up read more

After being with at&t for almost 2 years I'm switching back to Verizon due to the disrespectful behavior and blatantly being lied to not by just associates but also by a store manager. This location is full of liars and I refuse to deal with liars. You should recheck who you employ with your name. I will be telling friends and family who will likely pull their services as well. read more

The manager Justin answered my questions patiently and thoroughly. I walked out of there with the perfect phone for my needs at a reasonable price. I thought my lack of knowledge on new phones would be a problem but Justin made me feel comfortable and didn't push me to the most expensive option. He even made a point of finding a couple discounts for me. If you need a new phone or AT&T service, this is the place. read more

Justin and Kedrick are amazing!! We switched over from Verizon and had a few technical difficulties along the way. They took complete care of us. Justin even called me a week after to make sure everything was working okay! We will only be going to this location from now on. They are completely worth driving out of your way for! Thanks so much guys!! read more

I initially went there with the intent to buy a newer version of my current iPhone now. However, I had some second thoughts and I didn't want to spend 1k on a phone. Justin -Manager, helped me, & he was very polite and I let him know that I was in limbo and wasn't sure what to do. He let me know that I should just wait, since, there is probably a newer version of iPhone the next month. So we ended up filing a claim and I ended up saving some money. Great experience there today! read more

Went in to add my husband to my line. I was quoted $197 dollars for the both of us including new phone and unlimited data. Well Katie the employee who helped us told us our monthly bill would be $197. Couple months down the road, our monthly bill came out to be $233 dollars. Katie misinformed us and we were expecting one the $197 not the $233. I am not pleased with this AT&T. They need to be better prepared and actually inform their customers on actual information instead of lies. read more

AT&T advertises that they cover 99% that Verizon does, so "they are just as good as Verizon!" Well, that 1% must all be In North Eastern Arizona because we just got back from a week long vacation in the mountains and we were the only people who did not have service. All the Verizon customers had service but AT&T customers were ALL out of luck. AT&T does NOT cover 99% that Verizon does. I am switching to Verizon tomorrow! Do not bother getting AT&T! The are not the service that Verizon is! read more

Since it appears that no one has reviewed this place in a while, let me give y'all an update on the current service standards. I went in yesterday to get a new sim put in to my device since I had just started my service with them over the weekend. As the employee is pulling the sim tray out on my excellent condition Samsung S7 Edge, he breaks it. I figured that since he broke it he would just say "hey sorry, I can find a quick replacement for that, just give me a second". Instead, the employee decided to be condescending and tell me that the only thing they could do to help me is sell me a new phone. Luckily, I live nearby a different AT&T authorized retailer and they just went in the back and got a new part for me, just like that. It's weird how easily minor problems can be resolved when people actually care about their reputation and the reputation of the store they represent. read more

This is a review for Ian, he really goes the extra mile to get things done and problem solve. Awesome asset for AT&T.

The service we had her today was the best I have ever had at any other AT&T corporate store. The Rep Jeremiah Wilsery was very helpful took his time and done a out standing job. I will be upgrading to a new phone soon and he will be the one I see. The person working with him was also very outgoing and helpful.. If you ever need to do anything with AT&T high recommend go to this store.. Trust me I hate dealing with the metro store I was going to before. read more

nice people !! But your customer service people are worthless !! Beware of AT&T, as of March 2019 they have owed me a deposit of 500.00 for phones I purchased a year before, payment always on time right from my account every month when it came time for my deposit they meaning 10 diff times I updated new address NOBODY could get it right everyone gave me to every diff department nobody knows anything now they said we mailed your deposit, this was 3 months ago I have called at least once a week (its in the mail) they say now all of a sudden a month ago its in the mail AGAIN gave me a reference # that don't mean anything I would never trust this company EVER I am still waiting I stopped my service now they want to take from my deposit to pay last bill this was something that should have been returned to me over 5 months ago this is their problem they are thieves DONT EVER GIVE THEM A DEPOSIT YOU WILL NEVER SEE IT BACK and nobody knows anything here Kelly Shilts !!! read more

Keedrick was a very helpful young man. Highly recommend having him help you!! Usually don't like dealing with phone retail associates but he made my visit a pleasant one. Very quick and insightful read more

Wow! The the customer service, quality, efficiency, all around experience is beyond high end quality. I walked in and was treated like I was the most inportant customer in room. Every time someone came in they were greeted and treated exceptional. The reps listned and addressed my concerns, were knowledgeable and helped me get the best plan and products. I was not upsold and I am very pleased with my overall experience. The manager was just as wonderful. They definitely will continue to have referals and return business from me. read more

WES!! You are a great asset to AT & T. Your customer service is amazing. Thanks for all you do!

I was in yesterday with a question about my account that I cancelled a couple of months ago. I was helped promptly and even though we couldn't resolve my issue at this location, I was directed to where I could and treated well! read more

Stopped by to check out some phones to upgrade. My wife and I had the pleasure of working with Preston. The experience was 5 star and not painful to my wallet. If you are in need of any AT&T services I recommend you stop by this store and ask for PRESTON if you want above and beyond great service and walk out happy like we did. read more