went to buy christmas presents today and sign says 11am-6pm. arrived at 12:45 and store was locked…read moreup and no sign indicated if they were closed for another reason. lots of lost sales.

If I could give this place a zero I would. My daughter came in to port her phone to a new service…read moreas the service we have gotten from Verizon itself has been horrible. We have repeatedly been overcharged on our account as well. So, my daughter comes in and the person that "assisted" her tells her something completely false about what is needed to change service. He was incredibly snarky and rude during this process and she left in tears. My husband was on speakerphone with them during this as well and called me after to say how horrible this person was being. I called to get the name of the person who did this and am waiting on an answer, not sure if I will ever get one but I also have a name of a lead that I am going to file this with as well. No matter what the issue a representative for a company should never cause a customer to leave crying. It is showing for some reason that I am in California, but I am in Wisconsin. Just found out the salesperson that dealt with my daughter was named Landon, who coincidentally was the one who told me they would find out the name of the associate who did this to my daughter. I had to call back today as I never received a call back.

Oops! They did it again, CPR Cell Phone Repair they never fell. My wife cell phone was coming…read moreapart, she was holding it together with a rubber band and before she could get her new phone and transfer her contacts and photos and everything else, it stop working. I remembered taking my phone there in 2019 and I told my wife about them and just like magic, they got it repaired and boy was she happy . Great job CPR Cell Phone Repair Ask for Zack Thanks again

I strongly advise against using this business. I brought in a fully functional phone for a simple…read morebattery replacement (an insurance claim). Without my permission or knowledge, they replaced my original Apple display with a cheap, aftermarket fake. When I confronted them, they admitted they broke my screen during the repair and claimed it is their 'policy' to replace broken components with non-genuine parts. This is an unacceptable business practice. Do not trust them with your device

Zach and Veronica were Great! Recommended the Grafton store for customer service.read more

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

A couple days ago, I bought an iPhone 17 Air (replacing an iPhone XR). The keyboard kept switching…read morebetween the letters keypad and the character/numbers keypad intermittently. I called Apple and they scheduled a call with a technician (Harshil--very nice), and the technician did a "screen share" diagnostic. We tried all of the typical fixes for this particular reported bug, but nothing worked. The tech determined that it was indeed a hardware issue. Hey, things happen. They had another iPhone 17 Air at Bayshore, and he directed me to go there to get it. All I'd have to do is give these folks the case number and they would switch out the phone. The tech also offered me a free item from the Apple Store up to a value of $200 for the inconvenience. This was unexpected, but appreciated. I don't feel entitled to it, but thought it was a nice gesture. I go into the Bayshore store and explain that I have an open case and that I'm there to swap the phone. I don't know why, but they felt a need to run the same diagnostics and to wipe the phone and reload it. Guess what, it's a hardware issue. Now, I am so sick and I explained that to them when I went in. I did my best to isolate myself, but they relegated me to a table with eight other people. If I didn't rely on this phone for work, I would not have gone to the store. Anyway, the technician that helped me, Malachi, was patient, pleasant, and professional. Five stars for Malachi. He probably had to follow their protocol for going through all that steps to justify a swap of the phone. Up to this point, I had no issue. It's what happened next. They sold out of the phone model I had, whilst we were dinking around with all the duplicated testing. I would have assumed that since I made the appointment and they had knowledge of me needing a replacement phone, they would have set one aside for that purpose, but of course not. Again, things happen. BUT ironically, the EXACT SAME THING happened to me at this SAME STORE years ago when I traded my 7 for a 10. It would take five days for my new phone to arrive at their store. Anyway, I asked them if I could just get the next model up--a $200 difference, since they had it in stock. I got an iron-clad no. I've worked retail, so I understand staff have limitations as to what they can offer guests, so I accepted the answer and called Apple to see if they could supersede the policy. I am surprised by Apple's response. They kept driving home the fact that they were willing to offer me a $200 item from their website, but unwilling to bend on just giving me the phone they had in stock that was $200 more (higher storage capacity) in lieu of the $200 concession item. They kept apologizing for the inconvenience, blithely unaware that it was Apple CREATING the inconvenience. In fact, they are compounding the inconvenience. This could have been so simple. I am a forgiving consumer. I cannot rate this store more than a 3, and that is as fair as I can be. I really want to rate them a 1 because I kept getting the canned line, "It's our policy." Which is their way of stonewalling you, because it is an indication that they are not willing to do anything for you. I will come back and re-evaluate Apple when they get back to me tomorrow (as promised) to see if they will accommodate my very reasonable request, since 1. They sold me a defective $999 phone, and 2. Sent me to get a replacement and then sold it. Things happen, yes, but be willing to make them right. Especially at these price points. In closing, I'd like to ask: Is any policy really all that sacred?

Michael was amazing. We had a Raz Memory Cell phone for my father-in-law. He spent over an hour…read morehelping us get this service set up and transferred phone number from trac phone.

Amazing customer service x 2! My first experience with this verizon location was last November when…read moreI could not find an iPhone. At the time they were also out, but took the time to locate a phone for my friend and me. This past 2 weeks I have had constant contact with Chris as we resolved a few issues that came up with people on my plan. Tho complicated, it never phased Chris. SO willing to help and straighten everything out, with constant contact to let me know how it was going. I have been to a few Verizon Locations that want to herd you in and out. Not Silver Spring and Pilgrim! They care, and take all the time needed to resolve any issue. Thanks So Much!

had a wonderful experience with our sales representative name Braden. I recommend doing business…read morewith him in the futur. I was very impressed and he was very friendly and knowledgeable!

We needed new phones and a combined plan. Kyle patiently sat with us answering all of our…read morequestions openly. Once we made the decision to buy, he made sure our phones were properly set up and activated, even staying 30 minutes after their location closed to make sure we were happy.