I had the pleasure of coming across this store when looking for a family plan. On 3/8/2026 Sid was…read morethere! And he took very good care of my sister and I. His professionalism and generosity was outstanding. I would recommend coming here if you're having any issues or wanting to upgrade. The customer service as great and very friendly atmosphere. Thanks AT&T!

I genuinely hate AT&T they always have hidden fees and will lie to you in your face about how much…read moreyou'll actually be paying ...0/10 I can't even switch my provider because other companies are always scared to take a customer from AT&T . They'll lock your phone and force you to stay with them unless you buy a brand new phone with another company.

Darian helped my meemaw get into the current century. Getting her to an iPhone was a huge step for…read moreher, but Darian made the transition easy, now she FaceTimes me every day. take your grannies here.

I wanted to take a moment to thank the AT&T manager Darian for the incredible customer service I…read morereceived. From the moment I walked in, they were professional, patient, and genuinely cared about helping me find the best solution. They took the time to answer all my questions, explained everything clearly, and made what could have been a stressful experience so much easier. It's rare to come across someone who goes above and beyond, but this manager truly did. Their kindness, knowledge, and willingness to help did not go unnoticed. Because of this experience, I'll definitely continue choosing AT&T and recommending this location to others. Thank you again for the outstanding service -- it was greatly appreciated!

Recently I purchased a new phone and received a different plan with a good value to go along with…read morethe new iPhone. It took a really long time due to changing from prepaid to postpaid with a multiline account. AT&T should develop an easier solution so that the customer doesn't have to wait for long periods of time. But through all the wait Ruth remained professional and friendly. I would definitely recommend her.

I was in the area and needed to trade in my cell phone due to an upgrade I processed online. Upon…read moreentering the retail location, I was cheerfully and promptly greeted by Aagya, who offered her assistance. While processing the trade in, she was very engaging, and thoroughly handled my request. She has exceptional people skills, and was positive and conversational. I highly recommend this convenient location, if you have any wireless or internet needs.

*Spoiler Alert:* I loved my visit to this store and I know you will too. Thinking of switching? DO…read moreIT. I'm not a bot or paid whatever, I just know I can recommend this location with 100% confidence. Also, teachers, bring your badge or printed SBEC cert to receive a discount. I saw online that AT&T also offers discounts to Military, veterans, first responders, nurses, physicians, AARP members, members of Unions, and some corporations. In regards to my experience at this store, I'm extremely happy to say social distancing protocols were evident, streamlined, and implemented. Sanitize upon entry, all staff wore masks properly, shields on tables, and cleaned after every visitor. Props. The customer service was so much above and beyond what I would even expect from a GREAT customer service experience. I can not say enough to express how wonderful my sales rep, Justin, and the manager, Rick, are. The other associates were great too from the little I heard while we were activating my service. The staff at this location are knowledgeable, friendly, and seemed very efficient/experienced. More so, they demonstrated both with my visit as well as three other customer's experiences I overheard while I was there, that they genuinely care about their customers satisfaction and happiness, ensuring they get the exact right product for them, unlike some other places where pushing high ROI products comes before customer service. For example, I talked to a couple who came in with the equivalent of a flip phone and left with something that fit THEM instead of being pushed to spend money for a device outside of their needs or budget. I thought it was great that they didn't push or waste time upselling, but genuinely wanted the people visiting to leave happy with whatever they purchased. In fact, I had looked online for a device on their website and if I had it delivered, it would have taken a while to ship. Had gotten to the cart and had an idea of the cost, but expected to pay a couple hundred more in store. Not the case. Was happily surprised. The thing that stood out to me was every customer I saw/met left with a smile on their face. Legitimately. I did also. That normally doesn't happen when you're finishing a business transaction. I never smile when I finish checking out anywhere else, but this was a truly great team of people. In fact, I can not say enough about how amazing the sales reps are with attitude, product knowledge, and efficiency during the entire process. Quite the opposite of what I experienced at T-Mobile where visits are always longer than you'd expect (spent 2 hours trying to activate a phone I had for a number I already paid for and was told to try calling customer service. With what phone??? Not at all the case at this AT&T. Plenty of service reps (always an issue at T-Mobile, which would be fine if it wasn't a regular occurrence) who actually want to help. In addition to the staff, the manager I met was simply incredible. I had thought about switching from T-Mobile to AT&T, but he is the reason I committed to doing so. He took it upon himself to help me get exactly when it was a near impossible ask. He went very much out of his way to ensure that I had exactly what I needed. I'm not sure how he did it, but he miraculously found something no one had and travelled some distance to get it. Apple themselves were unable to help me. My former service provider, T-Mobile also failed to deliver. I didn't even go to the store that day expecting to leave with what I needed based on the limited supply. He may not always be able to work magic, but because of his efforts and a bit of luck that there was ONE phone left in inventory, I am one extremely happy customer. I left there with not only what I needed but what I wanted as well. I am so very, very grateful for his incredible dedication to PEOPLE as well as to the company.

I didn't feel like they cared, just going through the motions…read more BUT--The young woman who helped me was overworked, for sure. The music playing was annoying. She did give me choices for products and gave some nice discounts though. Kudos to her for juggling! I don't think she was getting a break anytime soon. That ain't right.

Awful customer service. You need to record what they promise you in terms of prices because when…read moreyou get your bill it is totally different from what they said. I got my bill and said I don't want the phone anymore if this is the cost and they said I was trying to return it on day 15 and their policy is 14 day returns. More or less said HAHA, we got you. Nobody likes getting screwed over but you really don't expect it from a company like ATT that has been around for 100+ years.

Waited 10 minutes and no acknowledgment from staff. Staff was finishing up with customer walked…read moreright past me without saying a word. Came to Grapevine and they were amazing.

DO NOT USE THIS LOCATION!!!…read more At 8:30am, I set an appointment for 1:00pm via their website. Arrived at 12:45 and received at text to confirm my arrival. At 12:45 I received this text.... "Hi, it's AT&T. We're ready for you now. Reply T to add time or C to cancel." According to the little TV screen inside the store, I've been at the top of the list for an hour and ten minutes. Five people below me have been helped. Not certain if the people at this location are just ignorant, or simply don't understand the concept of appointments. Left this location and went to another AT&T location and will be helped momentarily.

Had a bad phone and needed to upgrade Anu helped me…read more Great service and very helpful

Worst experience in along time Believe the 1 star review…read moreMisleading and misinformation will be provided at no extra cost and at the highest level to earn your money 10 lines is what i did. BIG MISTAKE Still 3 months and i am paying what i used to on tmobile. But they do a excellent job for cheating and lying so no worries there. STAY AWAY FROM THIS LOCATION AND THEIR TOP TIER OF SCAMMERS OR GO AHEAD AND TRY IT

I recently became an AT&T employee so we switched our service from Verizon to AT&T and went to this…read morelocation to get new iPhones. 1. The owner flat out lied to us and said it's cheaper to get 3 lines instead of 2 so we opted to get 3 lines even though we only needed 2 lines. For 3 lines the monthly charge per phone IS cheaper than the charge for 2 lines but thats IF you need 3 lines. My first bill for that 1 line by itself was $115. 2. She added the Protect Advantage insurance ($17/month/line=$51) to all 3 lines which we didn't ask for. 3. She added the Nextup service ($6/month/line=$18) to all 3 lines which we didn't ask for. 4. She did not waive the activation fee ($35/phone) since I am an AT&T employee and, yes, I did notify her of that fact. 5. At one point (when she was talking is into getting the 3rd line) interrupted me and VERY rudely said to me, "You're not listening to me." The young lady that helped us, which I believe is the owners daughter, was very nice and helpful. However in general, the store will lie to you and scam you. They are only worried about you money. My advice is go to another AT&T store, any other AT&T store, NOT this one.

Kaylee met me and I explained I had busted my phone. I explained I just went on call for the…read moreholiday weekend. She took care of everything in a timely manor. I was out the door in an hour. I appreciate great customer service and that's what I received. Thanks

Stay away from all things AT&T. I changed over to mint mobile and paid $189 a YEAR for unlimited…read moretalk, text, data and have BETTER service. I got a screen protector here with a "lifetime warranty" and they no longer provide this service in store. The rep was trying to help and said to use the app. I tried this and got the error below. I called ATT customer service and was told they don't handle this and I need to download another app with another company because they outsourced this. I'm fed up with this entire company.

This is not for the store specifically as I am unabe to locate where I can locate when solicitors…read morecome knocking at your door. Beware!!! They come telling lies and will say whatever you need to hear for their benefit. They still haven't paid my previous carrier. I did find out the solicitors are not directly affiliated with AT&T. My bill is higher than before (where the lies came in). If you do consider switching, hold on to your old devices as long as possible cause that is how the lock in the switch. Don't be me and regret everyday trying to save money! Its hard to see reviews and not know whether to believe them cause things are soundind good at the time. I'm not telling anyone what to do, I'm just putting out my actual experience for awarness.

What a horrible experience at the AT&T store, 2701 N Beltline Road…read more Management just did not have experience to deal with why my phone could not to be activated. First day, was a Friday, no fix same issue. 2nd day, Saturday the same thing. Sunday the 3rd day, when I went in. The Manager would not even pull me up on his laptop said there was nothing to do till Monday. I argued with him. Eventually, I left because he does not like problems he cannot handle. (All that was needed "Was for a QR Code to be entered into the system under my account"). Seriously do not know what going on in that store.

Had to stop here to update my information. Unfortunately AT&T wasn't able to verbally modify my…read morepersonal information over the phone. I found there's a circle of how the system works. The Apple Store sells, and handles particular device issues, and the AT&T individual stores sell accessories, and items as well however they do other things that the Apple Store or the AT&T phone representatives can't do either. This was interesting for me to learn, we're never too old to find out new information. Seth was a great Authorization Representative, and staff member. He understood what I needed, told me about How long it'll be before the system updated my information. Then I Thanked him, and was off to my next stop. I'll definitely return to this location if I'm looking for any other products or I just need help answering questions.

In planning a trip to India for 6 weeks I worked with Arslan to see what options I had option with…read moremy existing phones. Arslan was professional, courteous and pleasant to work with in addressing my concern.