I was greeted at the store by Esteban Rodriguez. My purpose was to purchase 1 new Iphone and set…read moreup data on the new phone and transfer data to second phone. Esteban worked with me with a great spirit and got both missions accomplished. I felt very comfortable working with him and would go back to him for my next AT&T product. Joe Giancola

Visited twice -- once to update our AT&T wireless plan, and the second time with a technical…read morequestion. In both cases, we received prompt, helpful, courteous service from the guy in charge. Plus the location is convenient to our house, and parking is free and easy. Highly recommended!

I lost my SIM card abroad and came in store in hopes to get it fixed. The representative Julien was…read moresuper helpful throughout, even when we had to call customer service he was on the line with us the entire time and the problem was resolved. service was world class

Hi everyone. I really hope you read this. Be warned! The people working here are the worst. This is…read morethe worst customer service I've encountered and you can see on their one star average. Everyone tells you a different story and just makes you waste your time! Seriously go to another one of their locations (hopefully they are better) this was truly the worst experience! I'm switching from Verizon to at&t and idk anymore if I should even do it!!!! So yes, I'm so furious and they just wasted my time for the second day in a row. If I could leave zero stars I totally would. BE WARNED !

The guy today, cant fix anything, Unknowable. Keeps customers waiting-i waited over an hour for him…read moreto tell me he cant do anything. Do not go there... He was very rude too.

A complete joke. Hours stated an opening at 10 am. I waited until 10:30 and left. Will never go…read moreback there

Good customer service ! The consultant took the time to explain all we needed to know about the…read moreplans available and showed no pressure to buy any products they offered. and answered all our questions. I do recommend this store strongly .

Michael really helped us understand everything we needed to know about the plans and our options…read more He explained it clearly and answered our many questions. I haven't encountered such knowledgeable staff at AT&T in the past, so I wasn't expecting much, but he was great and super helpful.

I wish there were an option for negative stars!!! Do not waste your time with this store. I went…read moreinto the store on February 3 to either upgrade or file an insurance claim because my camera and phone were cracked. I explained to the salespeople that I was leaving the country on February 7th and needed the phone ASAP. They told me there were no phones in stock, but they could order a phone, and I could have it by February 5th. I did not hear back from AT&&T today, so I checked the tracking. The phone is supposed to be delivered on February 9th. TWO DAYS AFTER I LEAVE THE COUNTRY!!!!!!!!! I contacted UPS..."nothing we can do", I contacted AT&T by phone, "nothing we can do", I went into this store, and the guy sitting at his table never stands up, I tell him my problem, he says, "nothing we can do". This guy never even asked me for my tracking, account number, phone number...ZERO concern about the predicament that I have been put in.

Whenever I have a problem, I come here and they solve it. Idk what these other reviews are but this…read morestaff is so helpful, efficient and friendly.

The people from this store were great but I had an extremely bad experience with AT&T customer…read moreservice on the phone. This was honestly the worst customer service I have ever experienced. Every representative I spoke with was rude and unwilling to help. Even with the staff from this store. Several times, agents simply hung up on me instead of resolving the issue. No one clearly explained why my account was canceled, and they refused to assist me in getting my transfer PIN. Because of this, I lost all of my phone numbers that I've had for more than 15 years and also from my business. Now I have to print new business cards, signs, etc I have never experienced such disrespectful and unprofessional treatment from a company. I would not recommend this service to anyone. Absolutely horrible customer service.

Simple in store visit to update prepaid phone for a year required salesman to chat 4x with mgr…read morehidden away. First said yes can do, then no can do, then can only do blah blah ...when asked what happened to the original price he provided at the beginning of the convo he replies "I can only find out what is possible at the end of the process"....Amusing Kafkaesque experience and a complete waste of time.

this location is absolutely horrible. I have to return my old iphone and the man who works here…read moretold me specifically to come back and get a receipt. so I did just that, a different person was working and didn't know how to make a receipt, he wanted to just write it out on computer paper. I didn't think that was legit so I said I'll come back the next day. I came back at 10 AM when they said they would open and they were closed. I waited until 1040 until I left. So I came back the next day at 11 AM to return the phone. once again, the store was closed but the lights off and they were supposed to be open at 10 AM. The door says it and so does online. I only have 14 days to return my phone and now I'm on day 12 or else I will get charged. I have wasted several hours trying to do this. I will never come back to the store again and considering changing from AT&T.

Very convenient local AT&T store in Harrison. The store…read moremanager, Joshua Rodriguez, is extremely knowledgable and helpful and provides a high level of service to AT&T customers.

I value my time very much especially when I have to deal with services like at&t or government…read moreoffices... so just based on this, I give this store 5 stars. Most of the time, you'll walk into an at&t store to sit there for 30 minutes before you talk to someone. Not here. It's local, family owned and operated and gets what you need done. And if they can't do it, they don't "bull" their way into it or out of it. Accessories are expensive but I don't buy them there. That's how it is everywhere... any store. But the guys that work there are awesome. The store could use some cool displays and better interactive tech to engage customers.

Watch out...this guy totally overcharged my spouse for some simple accessories. He took a customer…read morethat had no tech skill and sold a cable and a charger for $35 each...I believe it was the second time he did this....

It amazes me that when spending a significant amount of money one must jump through hoops to have…read moresomeone help you. Once you are assigned the process was smooth.

Thank you to Rocco - super helpful! He also stayed past closing time to help my sister set up her…read morephone.

This place is great! No nonsense, professional, courteous, knowledgeable and fast! Alex was a…read morepleasure to deal with and got our iPad and an iPhone back in shape really quickly. He dealt with a busy waiting room with ease and never showed signs of stress. If he's not the owner, he sure put an owner's effort into his job.

Business is closed now in Greenwich, CT, 4/23, but when I took my phone in that had been damaged by…read morewater, Alex, the business owner could not access the photos held, which was all that I wanted. The photos were supposed to be held in the cloud in storage but were not. So Alex sent my phone out to another service, there was no communication for months thereafter, so when I called to see what the progress was with my phone and the photos being retrieved, Alex told me that the second service could not access anything in the phone and sent the phone out for recycling without asking me if I wanted it back. If they had asked me, I would have asked for my phone back and gone for yet another opinion before eliminating my phone or turning it over to some stranger, and not knowing if what was said was true. Very disappointed.