I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

I had a great experience with Tarik and the Verizon store in Hackettstown. I needed a new phone,…read more but was reluctant to get one, but Tarik made it easy. He clearly knows phones and various deals that Verizon offers! He was genuinely helpful throughout the process. He did exactly what he said he would do and secured a great price for me. Highly recommend this store and Tarik's expertise!

Went it for a new phone. Didn't read the Yelp reviews first, wish I had. Sure enough, ended up…read morewith a "free" Ipad and other phone, which I now have to pay monthly fees for. But the worst part was that it took HOURS for our salesperson Tarek to help not only my husband and I, but another family of 4 that were switching to a family plan. Meanwhile, another lazy employee did not offer to help him once. The other family got take out and ate it in the store, that's how backed up Tarek was, but this lazy co-worker made himself scarce. Oh how I wish I had read reviews first. STAY AWAY.

We upgraded our iPhones and were told we would get a $1100 credit for each phone upgrade. Then they…read moresaid no only $800 credit. I showed them the Verizon website and then it was $1100 credit which they then agreed we would get. They also don't tell you they charge $50/phone to "help you" transfer your phone data. Don't let them do it, it is very easy and all they did was follow instructions on the phone. I had no idea they charged $50/phone to do this - they don't tell you up front. Big scam! Then they changed the plans on 2 of our phones. First they said we can't keep our plans but then I had to call Verizon to have them switched back since we had a better plan. Make sure you get a detailed receipt for everything!!! The main guy running the show there is shady as hell! AVOID this Verizon store and go to Ledgewood store.

Extremely Rude & UNKNOWLEDGEABLE about Verizon products! We are 12 year Verizon customersread more