We upgraded our iPhones and were told we would get a $1100 credit for each phone upgrade. Then they said no only $800 credit. I showed them the Verizon website and then it was $1100 credit which they then agreed we would get. They also don't tell you they charge $50/phone to "help you" transfer your phone data. Don't let them do it, it is very easy and all they did was follow instructions on the phone. I had no idea they charged $50/phone to do this - they don't tell you up front. Big scam! Then they changed the plans on 2 of our phones. First they said we can't keep our plans but then I had to call Verizon to have them switched back since we had a better plan. Make sure you get a detailed receipt for everything!!! The main guy running the show there is shady as hell! AVOID this Verizon store and go to Ledgewood store. read more

Extremely Rude & UNKNOWLEDGEABLE about Verizon products! We are 12 year Verizon customers read more

Reliance Wireless - Jay is EXTREMELY RUDE & UNKNOWLEDGEABLE to EXISTING 12 Year Verizon customer - Mobile Phones Near Me - Hackettstown, New Jersey

Don't go here. Don't trust what they tell you. They put me in an outdated Samsung A53, overcharged me for the phone, misrepresented what my bill would be, tacked on a cloud service that I did not ask for. I have switched to xFinity wireless and I will be saving a lot of money. The phone was also proprietary so that when I went to switch in xFinity the A53 was not compatible. I left Verizon altogether because of them. They don't take care of their long term customers, after 27 years with a Verizon phone, I switched, they will rip you off. GOOD BYE VERIZON. read more

Tyler was extremely professional, knowledgeable and helpful! During our time there, I witnessed him being welcoming and helpful for all customers coming in to the store. read more

Great customer service experience!!!!! I was having issues transferring my old phone contents to a new one which I had purchased trough Verizon website. I stopped at the Verizon place in Mansfield first, the staff there was not helpful at all and pretty much didn't want to help me out since I didn't purchase the phone trough them. I decided to give this location a try and they were more than helpful. Matthew went above and behind to make sure that everything was transferred to my new phone. He was friendly, professional and never made me feel that I was just battering him. To top it off Matthew and Giancarlo both reviewed my account and explained to me that I had multiple choices to update my account and I handed up saving about $80 per month. I am in customer service myself and I know that people jump on making comments when something goes wrong, but I believe that when credit is due it should be given. Not only the two young gentleman working here took care of my new phone, they got a new customer and I will make sure that I will let everyone know, who needs anything with Verizon, to go there. Keep up the great work!!!! read more

Amazing experience!! The employees and owner are very nice and all about customer service. They took the stress out of having a 5 and 3 year old in the store by letting them watch movies and play games on the store tablets and phones (employees pulled up chairs for the kids and personally loaded games and movies). Love this store and I will definitely be back in the near future. Staff is super friendly and knowledgeable! Avi Sohal (owner) you are doing something right. Nice to see customer service is back! read more

I was referred to this store after having average to poor experiences at other verizon stores. I have to say, I was impressed and satisfied. Martin is extremely friendly, knowledgeable, and helpful. He's upfront about everything and really is working to help you in any way he can. He never tries to sell you on anything you don't need and works to ensure your get exactly the phone and service that fits your needs and your budget. I will certainly go back and see Martin whenever I need an upgrade or any service help. read more

Great and friendly service! Matt was a huge help the other day and helped my grandmother with some battery troubles on her husbands phone and then even helped her upgrade her iPhone. Matt was extremely friendly and made our visit as smoothly as possible :) read more

Avi, Sony and Jeff I really can't say enough about the service I get from you personally and your store. I have bought several phones and accessories from you guys and I would NEVER NEVER buy from another Verizon store. You have even resolved issues for me on my online account that "I" couldn't get resolved myself!!!! WOW!!! I'm so impressed with your customer service and you have made me feel like a true family member. I'm going to put you on my Facebook page and let my friends know if they want GREAT customer service AND top notch products.... they should come here. Keep up the GREAT work !!! Gilsomena. read more

Not happy at all. Went in for a new phone. Manager brings out phone, and a small tablet. Tells us we are eligible for this free tablet and then leaves us with a new inexperienced staff. I ask her if there is a monthly service charge for the tablet and tells me no, only an activation fee of $20. I bring it home and discover it is an old used kids tablet and there is a $10 monthly service fee! It was a horrible tablet that I would never have purchased. I bring the tablet immediately back and ask it be removed from my account! No apology, no explanation, just a receipt. I had to call the corporate customer service because the tablet remained on our account. Beware of their deceptive practices. Go to a Verizon company store and not this authorized dealer. The saga continues. Although I returned the iPad the next day, they never deleted the account as they stated they did. I had to contact Verizon Customer service twice and they contacted this store. I am now charged $175 termination fee because this store never took it off my account. The fraud and deception is rampant within this store. I continue to work with corporate Verizon and filed another complaint. Do not use these people. Beware! read more

I've never felt so at ease buying a new phone. The manager Jeff greeted me with a smile & handshake. First time I've walked into a Verizon store and didn't stand in the middle of the room waiting to be helped. We sat down, I explained my problem with my phone. He checked my account, was able to LOWER my bill while adding more data for my family, he let me know that we could get an extra discount through the NJEA, and I was able to upgrade to a new phone with much more storage than I ever thought I could afford. My questions weren't smirked at, they were answered where I understood the 'tech language' easily.. Jeff and the other employees made me feel very welcome and comfortable. I was not pushed to purchase. I was given options. I'll never go to another store again, unless Jeff transfers somewhere else. Straight up honest guy. Thank you Jeff.. read more

Had a great experience with multiple issues completely resolved. I went in as support for my nephew getting his phone activated. I noticed Martin and Angel were extremely knowledgeable and very helpful. While they were copying the phones over I asked for some help on a hot spot not working. in seconds I had a brand new working unit in my hands. I asked if I could upgrade my phone and boom Martin helped me move up to a Samsung S9, I also adjusted my plan to make better use of my devices. These gentlemen were very pleasant and efficient, and made the dreadful phone swap completely painless. I'll be back here for all my wireless equipment, they are great to work with and don't push anything on you. Thats a very welcome and friendly approach. read more

This is not a corporate store,they have deciptive sales practices,do not sign anything.

Went in to get new phones and was told that HUM was being offered for free. We said yes and now we are being charged for it every month. It took me 1 1/2 months to get the charges removed from my bill and now they are still charging me monthly. Don't fall for the free HUM deal. It's not true. This store should bring Sonny back! He was the best. I am not happy with the new management. I don't think I'll be going back here. read more

Honestly it was just the best experience getting a phone from here(which im currently writing this review on) the workers were extremely friendly and kind and helped me with everything i needed to know about getting the phone i wanted and the worker harry and 1 other i cannot recall his name but had a killer beard were extremely helpful and exceeded my expecations way beyond and im grateful i did buisness with them read more

I bought a protective,"unbreakable" glass for my 6S. Cracked after 4 months. Sunny offered half off for a new one but I think it should have been replaced for free if it's advertised as unbreakable. read more

Avi, Sony, and Jeff are wonderful people and honest! I have been to sooooo many verizon stores where they are willing to sell you anything just to make a buck. These guys actually care about your problems and will listen to you and your needs and help you the best they can. They are seriously awesome I will be a customer for life! read more

Love this place! I was at SEVERAL other Verizon stores before this one trying to get a gift for someone and these guys are awesome! They went above and beyond... I will definitely be back!!!! read more