Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

If I could give them zero stars I would I ordered the phone on the 3rd it states on their site 2…read moreday shipping I paid with affirm and it took an extra day because of that so on the 5th I contact them and they assure me my phone is sent out go 2 more days no tracking number and they get the tracking number as soon as they send it through to be picked up so Once again they're so sorry they will send me a case and screen protector for my trouble well and I said if it's not sent out I may cancel it I was without a phone this whole time and they said I said cancel it which I never did and I have the emails stating that I said I may cancel I'm going to look at phones I have all the emails showing this, lets move to the 12th I promise it's sent here's a tracking number ok well then they say they canceled it well yes they had to because they had no phone to send so lets move to the 18th the phone arives a glass front and back phone sent in a bubble wrap bag open it screen cracked s pen won't respond speaker for calls won't work they said we could refund you like I would trust them to do anything at this moment I went 2 weeks without a phone and I have pics of everything every email they'll say well you said you wanted to cancel show me where I said cancel my order and even when I said I may abdel says no it's coming I promise you I don't think they ever had the phone in the first place then Abdel says I'm just an employee and I pull their LLC and business license he's on both I would never do business with these guys they are not honest the business has been in 3 names since 2023 I have both papers from the state to show that these are not honest people and I'll warn everyone that tries to buy phones from them do not do it they may be able to fix phones and I think they sent me a phone from a crackhead or something because the phone cracked on one corner nowhere near the speaker oh and not only did they use a bubble wrap bag no insurance on the shipment who does that and I have papers showing that they're yeah send it back so I never get any money and I get nothing for trusting your companies website 2 days 3 with the affirm mishap ok why did it take till the 18th buyer oh and did I mention when I called they told me they sell 300 phones a day and they had to call the warehouse to see what the issue is it's a LLC with one location I don't think they could tell the truth to save their lives oh and I forgot they said it was a verizon phone nope att an all glass phone 1000 miles lets put it in a bag that should work and they tell me we do it all the time look at the shipping bag and I made sure it still had they company on it

Patrick sales man at cellular sales. I ordered iPhone 17…read morePro max 1TB with Zach week before launch I come in a week later to pick up phone he states Zach wasn't here. I told him what does that mean. He stated I had to wait till he gets back. I told him I want my phone today. I mention to the manager of cellular sales I understand you guys work on commissions but I'm not waiting for Zach to come back to get my pre order that I order for 9/19 pick up. Manager said no that is not the case he mentioned to Patrick to take care of him. He sits me down ask for my number told me I should had received a notification. He then says I gave him the wrong number and I stated the phone number is on the sales invoice he had rubber banded around the phone. He gets upset and goes to the manager and says you take care of him. It's crazy because this is my second phone that I trust cellular sales to sale me. Never again I'll just order it from Apple website.

I have never experienced misdirection and lies like this in a retail environment. Our family is…read moretrapped in a deal we now want out of (a Holiday deal btw which is shameful) because of an employee named Amber who lied to us, gave us half truths, and obscured, confused and omitted important information. The "breakdown" she showed us on paper was laughable. And, then she was too busy to make anything right. Get your wireless service from ANYwhere else. A quick search showed that AT&T is having a similar deal for trade ins currently. OH and they accidentally turned off my service for about an hour and have no shipping information for me regarding a new phone. This is a racket. Avoid.