Zero help from the staff in the Hanover. The company give me the run around after, in this store…read moreand corporate. Notes on my account the store claims they can't waive. Never offered a tissue after being upset and frustrated for week battling with the company just to pick up a phone they cancelled. Zero customer service, empathy. Only wanted to help with my Father got pissed and started talking. I had to call corporate bad cause they couldn't be bothered.

Very disappointed with customer service at Verizon wireless in Hanover. I wanted to add an iPhone…read more11 to my account the initial purchase went fine. When I attempted to sync the watch with my phone it would not sync. I followed all suggestions and even Google online advice. I returned to the Hanover shop less than 24 hours after purchase and told them the watch would not sync. They told me it was $30 fee for them to sync the watch. I agreed as long as it was not a defective watch. They could not sync it. They told me because it was an Apple product I would have to bring it to them. I insisted I was not leaving without a new watch (purchased less than 24 hours ago). They took the watch out back and claimed to have synced it up to two different phones and insisted it was my iPhone. I asked for them to try a new watch on my phone but they refused. I got a refund went to The Apple Store purchased the same watch synced up on the first try with no work done to my IPhone. I am a long time Verizon customer with many devices on my account. I was not happy with the services offered.

The ATT store in Norwell really goes above and beyond for their customers, I even got the internet…read morethey are offering and I'm getting great speeds. When you go there make sure to ask for Nate he's great

Messed up almost every aspect of my account. AT&T now claiming I owe $1,200 for failing to return a…read moredevice that I never received. On top of that, the devices on my account are somehow not the devices that I actually have in my possession. Been trying to sort it out with AT&T CS since May now. Stay far far away from this location

After leaving the Verizon store in Abington empty handed (the employee wouldn't give me the time of…read moreday) I came to this location and had some of the best service I've ever had! Within seconds of walking in the door, there were multiple employees helping me, and Matt jumped through hoops to make sure I was happy and got the new phone I wanted! I will definitely be back to this location for all of my future phone needs! Thanks guys!

This isn't a Verizon store. Forget the huge sign out front that says Verizon. It's not a Verizon…read morestore. Forget the giant sign over the cash registers that says Verizon. It's not a Verizon store. How is this important? They lack access to the wider network of Verizon guarantees and products. And that's a problem that forced me to twice make two trips for the same item. That's four trips instead of two. Thinking I was dealing directly with Verizon, I purchased an insurance policy for my phone. The first time I tried to use it, they didn't have the part -- a screen cover for my new phone -- in stock and said the only other store they could call upon was in Marshfield, a very long way away in the suburban direction. They told me to come back in a few days. Huh? Thinking this was a fluke, I returned days later and got the new cover. And was happy with it.... BUT, the guarantee designed to make my life easier had already complicated it. A year later, I needed a new cover again. When they said they didn't have the part and that I'd have to come back in a few days, it was like entering a time warp. Twilight zone meets deja vu. Huh? Wut? The first time is an aberration, the second is business model. My phone isn't that old. The first time, in fact, my phone was only months old. The second time, just over a year old. It's BS to say (as they did) that they didn't have the parts because my phone is an "older" model. It's clear that they just don't have inventory. And because they're not part of the larger Verizon network, they can't send me to or draw from a store in Boston, which would have been much more convenient for me. Buyer beware. Don't shop here unless you don't need service. Make sure you're not in a hurry, either. The employees are exceedingly slow. There always seems to be a line, which is probably because 1) (some of them) don't know what they're doing; and 2) the store doesn't have basic inventory; and 3) they are exceedingly slow. Did I say slow? Last visit, I got the new kid. He stood at his monitor clicking and sighing and muttering all the while avoiding eye-contact with me. I was patient -- I figure it's his first ever job -- but after an exceedingly long time, a very long time, I finally asked if there was someone else who could help me. You know that expression "Three's the charm"? The first two guys had no clue. Third guy was the only guy who knew anything. So a lot of employees but not a lot of help. It probably explains the line. On the pro side, the third guy DOES know what he's doing. If you get him, you'll be fine -- except for the lack of inventory and the fact that even he said I'd have to come back another time to get a screen cover, just like the last time. Also on the pro side, the shop is clean and conveniently located (not too far off the highway) and has parking out front. Oh, and pet-friendly. See the dog in the pic!

I had a couple of messy problems and they did a first-rate job of recovering the systems. Polite,…read morehelpful, and reasonably priced. I highly recommend them.

Saw this place had good reviews so I called to ask about data recovery and the guy that answered…read morethe phone (who I'm assuming to be Curt) was a complete condescending a hole! Laughed in my face and acted like I should've known everything about data recovery. Not a good guy and I would not recommend this place to anyone regardless of how good their service is. One of the worst interactions I've ever had with someone on the phone - Do not give this guy business.

They couldn't repair a screen if you pay for it. DONT GO HERE. My brothers screen stopped working…read moreafter 1 day. See the picture I posted.

Max the owner knows his trade. He had my phone for 4 hours and gave an overall to find out how…read morebadly damaged it was. He educated me about everything ad showed me the water damage. He advised me not to fix it. Easier and better to get a new phone through my provider. He wouldn't take any money for his work but I gave him cash. He is very good and trustworthy. I have never had the work on my phone before. I have to say do not be turned off by the appearance of the store front. The windows have been cracked due to vandalism and Max is waiting on getting things fixed. Like many fix it shops there are things all over the place getting fixed and pulled apart...but after asking questions and getting answers I can tell you that Max deserves a great review. He is a young business owner and figuring it out but his knowledge is great. Best of luck Max.

I've found myself in need of Repair Wireless' services more times that I'd like over the past year,…read morebut they have delivered every time. The same employees have been there each time, and greet customers with positivity even though they mostly deal with unhappy people with broken phones. When I ask how long it will take, they give me an honest answer (how about that!) which is less than an hour even if they are slammed. The price is pretty standard, about $80. ***They have actually suggested to me to buy a better phone case so I don't need their services as much. Think about that for a second...

They charge the price they quoted they repair it very quickly no issues. 3 I screens replaced on…read morethree different devices in the past couple years

Recently on 10.6.22, I went back from having an initial good experience with them and had the…read moretotally opposite one. I went in to see about getting a virus removed from my computer. I paid $59 to them upfront for the diagnoses and removal, then another $40 after job was completed. Then when I picked it up and brought it home, the computer continued to not operate properly by having the same issues I originally brought it in for. So, I went back and they looked at it again, but it showed no operational problem. But when I brought it home, after awhile, it started malfunctioning again. Very frustrating. So, I brought it back for the third time, and the technician said "the keyboard might be thee problem," and took a few minutes to show me why, which I appreciated. Then I went and bought a new keyboard for $40 and it fixed the real problem. So, then I called them today to ask about getting a partial refund for the virus removal because they didn't have to remove any virus even though they acted as if they did. I told them I'm ok with paying the initial $59 they charged me for their labor and time, but that I would at least like to get the final $40 I paid refunded back to me because they never had to remove any virus as they claimed they did. Never said any word to me that there was no virus. That's like going to a mechanic and they diagnose that you need a tune-up, then they do it and charge you for it, when it wasn't needed, even though they acted like it needed it. Then come to find out, it was just the advice that it may be a new oil filter is all that you needed. They showed no fairness in my opinion. They charged me for unnecessary work they did because they diagnosed it wrong, and wanted to cover up for their mistake. Then I paid even more money to buy a new keyboard because of their incompetence. When if they diagnosed it properly the first time, all I would have had to pay for was the $59 and a $40 keyboard for a total of $99. But instead, I ended up paying a total of $139 because their incompetence. I guess this is what they consider is doing good business at a time in our economy were people are struggling to afford the cost of living. They've lost my repeat business forever over $40 and I will NEVER recommend anyone else to them. I'm a small business owner myself, so I know how important treating the customer with fairness is. We'll I hope the $40 was worth it to them. So disappointing. I really thought they were a good local business to do business with. Maybe I expected too much from them after my original positive experience with them. It even appears that you can't leave any more Google reviews with them. Interesting.

Had a simple data transferal from my older external hard drive to a new one. After first giving it…read moreback to me folders and NO FILES i brought it back and 2 days later they were unable to get the files moved and blamed it on the hard drive. So after getting my drives and money back, I found they didnt realize the new hard drive simply needed to be FORMATTED smh real "Experts" huh? I ended up doing the transfers myself because these "professionals" are unable to perform BASIC troubleshooting to complete a task. I Tried putting this on their Facebook but it never posted, they censor ACTUAL experiences with these clowns!

I highly recommend A+ repairs to anyone in need of service on their device. AJ is efficient and…read moreextremely knowledgeable in this field. Very reasonable prices. GCamara

Best business here, always fixes the unlocks, and best screen repairs.read more

I have been going to this particular T-Mobile store since before they merged, when they were Sprint…read more(further down 53). Most of their employees have been around for that long too! I've gotten to know them, and I've gotten to trust and appreciate what they do - So knowledgeable, so attentive and patient! I would, and have, recommended this store to friends and family. Keep up the great work and incredible customer service!!

As a 20+ year customer, I. usually get great service from these guys, always positive, always very…read morehelpful. Unfortunately as of late, been greeted (if you want to call it that) by an arrogant, rude, impatient, fast-talking jerk. After one recent visit, I couldn't help but wonder if he would have treated me that way if my husband had been with me- doubt it. Very aggressive individual - beware. You will know him if you encounter him.