I left work early so i could go get the new IPhone 15 plus and get a plan too with Verizon but I…read morewalked in and nobody even acknowledged that I was there and there was 3 workers all with a customer but they couldn't have even said anything to me while 2 workers walked right in front of me twice without saying a single word. I stood there for 35 minutes and just walked out. Do not come here the workers are full of themselves and very rude. Its a shame they lost a good customer when all they needed to say is "Hey we'll be right with u".

We previously had service with another carrier and went to Verizon - Asa was so very helpful and…read moreworked with us to help get two new phones and new services/plan. I have never had a better retail experience than here - absolutely recommend them!!!

They did it again for me! Had an issue with my iPad and they fixed me right up! I can't see ever…read moregoing anywhere else!

From the owner: At Professional Phone Repair Service, we specialize in fast, reliable, and affordable phone repair…read moreservices in Duluth, Lawrenceville, and throughout Gwinnett County, GA. Whether you’ve got a cracked screen, battery issues, water damage, or software glitches, our certified technicians can restore your device quickly and professionally. In addition to expert mobile phone repairs, we offer a wide range of accessories and the latest smartphones at competitive prices. As your trusted mobile phone repair shop and accessory store, we’re committed to exceptional service and high-quality parts to ensure your device works like new. Visit our shop today for top-notch service or call us for quick repairs you can count on.

BEWARE !!!! I would leave a zero but you cant…read more Unprofessional staff Totally messed up my account; i have spent over 20 hours trying to get it fixed. I was told by Genese that Aaron that signed me up was fired within 3 weeks of my account being incorrectly set up.

Store was not helpful when I tried to make a payment on a prepaid account. My payment credit card…read morewas stolen and I needed to make a payment so that my phone could be used.

Obsoletely awful service, terrible experience. Had a warranty for glitchy software that they did…read morenot honor. Did not even try to help come to a solution or respect me as a customer. I have never experienced worse customer service. I thought it was an absolute joke. Their repair parts are trash and they know they are not worth the value. I was completely scammed and cussed at when I asked to speak with the manager- when I finally did speak to the manager he also cussed at me and would not honor the warrant. Would never recommend to anyone. Do not go. The prices may seem very slightly cheaper because everything about this is cheep.

Outstanding service and price to replace screen. They beat Best Buy by $120.00. It only took 30…read moreminutes

Great experience, fast customer service, and the staff was very helpful and professional. Best…read moreVerizon store in the area by far!

Tron was super helpful. thank you! was able to get my phone up and running in minutes.read more

After going to two locations one closed for remodeling and the other out of business. Maybe the T…read moreMobile corporate should update open / closed locations. 3rd time is a charm. Went to this location and spoke with Tracy who was proficient at opening me an account for home internet. The process was fast and easy. The set up at home was also easy. Thanks!

I was billed for a complete month even though I switched services on the first day of a billing…read moreperiod. T-Mobile cancelled my online account and sent me a paper bill weeks later. When I went in the store TWICE to resolve it they told me they couldn't help me without a pin. I called them at their service number and got the same response. This leaves the consumer with NO WAY OF RESOLVING AN ISSUE. Congrats T-Mobile on figuring out a way to make more money. My second trip into the store I had to make it evident I was not leaving without a resolution. I literally called customer service in front of all their customers and put it on speaker. I FINNALY got one of the store reps to take five or so minutes to confirm my identity with the phone rep who then told me they would pro-rate my bill and to ignore it and wait for another. When I received the new bill, it was for the full amount. T-Mobile, you suck. You have lost my business for life.

I been here and the wait time was the worst, I really don't not want to go back , but my husband's…read morephone needs to be upgraded and I would hate to wait over 4 hours like I did before. I hope it doesn't take that long again , they treat you like you have nothing else to do , it is COVID out here ok . Do my service and do it right and let me go , please. They act like we getting free food. I hated my experience. Your wait is over a hour or more long . Then when you see someone they make you wait like it's there lunch break or something. Oooo I hate to go.

Warning do not shop here. Kevin will lie to you to get a sell. I bought a phone from there and…read moreafter having it for a month he told me I needed to bring it back that he made a mistake that I had to pay 280 to but the phone. He has also told people that the owner makes him lie about people's Bill's to get sells. Please beware of this store. Worst store ever.