HORRIBLE. Dishonest. I have visited this location in the past. It is convenient instead of driving…read more40 minutes to FW. This time I went in to get a new phone for my son. New girl said they were BUY ONE GET ONE FREE. The manager came over to help us because she was having a hard time locating and pulling up our info. So he helped from there on. He confirmed deal and they only had one iPhone 12 max pro in stock and would have to order the other. No big deal because I was only upgrading my working phone because of deal (I mean why not right). I had to ring them up seperate he said because of one needing ordered. But confirmed deal and even made me wait after order so he could file some paperwork for deal. Said 1-2 cycles and it would be credited each month for the term of our selection. (Payment term on the one we purchased) no problem. After 3 months I called Verizon directly because it had not credited me yet. They said they couldn't help because TCC is a subcontractor basically I needed to go in. I did. Spoke to manager ...he said no I remember you and yes you got deal. Let me refile paperwork because sometimes they don't take it for a small mistake. Waited 30 minutes to do all that. Wait a couple cycles and it will go off. And you'll get a credit for what you've paid so far so basically you won't pay since it's been a couple months because your credit will be so big. Then nothing. So I call tcc and speak to someone because manager isn't in store each day. Left message. Called next week left message. My husband and I go in. He said what?! I filed the paperwork. Let me do it one more time. Sounded down right confused. Filed paperwork. Next month nothing. I Called Verizon. After 2 hours on phone with their supervisor she called TCC said they needed to call me because manager wasn't in. I would hear from them in 2-3 days. nothing. Crickets. I go in there, he not there. I call again this time I finally get him. Literally MONTHS to get ahold of this guy who is only one who can help. (They never will tell me when he's suppose to be in because he floats between locations) Says he needs to do digging and he'd call me back. Guess who NEVER calls. So here goes phone tag again. -well one sided phone tag. Finally he answers (regretfully I'm sure) and he says oh the new employee who helped you made a mistake, you didn't qualify for it. She didn't know. Now you know I said he helped from me from about 10 minutes into our first 1.5 long visit. I said no way. I didn't even need the second phone!! Mine worked. He said he'd call the owner and see what they could do. So, I waited. I called following week. He said oh she's on vacation I haven't spoken to her. So, he'll call me next Monday or Tuesday when she returns. Never. Not a single call back to Me. Not once. It was then November at that point I believe. (March to November!!!!). I speak to him AGAIN. He said well The new iPhone is going to drop so we're really busy but I'll see what they're willing to do for you. We will do something because that worker told you that. (Eye roll since it's was him) Nope. No calls. So I call again. A guy said oh he doesn't work here any more. OF COURSE HE DOESNT!! I explain situation. He informed me well the new manager probably can't help because he's just learning cell phones but I'll take your number and have him or the owner call you. (This guy was nice sounded understanding but obviously wasn't gonna be able to actually help me) You already know no one called me. I will NEVER buy from this vendor again. I don't care If I had to drive 3 hours I would. What a joke. Had they explained when I first went into the store about it instead of filing new paperwork I honestly would have asked them to take it back since I didn't neeeeed jt. I only did it for the deal. Who wouldn't. It was to be free. I've never dealt with a company who clearly just doesn't care. For months I've paid for this while being dragged along with mistake will be fixed. I'm sure my name was passed on. I'm sure they seen it on caller ID and didn't want to answer. I'm sure the manager threw my notes away. I'm sure the owner did the same. Who cares right? They got their money. If your employee talks me into a deal they should honor it. If they MANAGER sells the deal to me they should honor it. Simple, they should honor it and not try to pass the mistake onto a new employee who basically greeted me and showed me some phones that she kept asking him about. This place is a joke. Avoid it. Don't go there. Don't give them your money-sad they don't stand behind their word. Or call a customer back! And also, I think shame on Verizon to a point also. But this is about TCC.

The primary associate that helps me on a regular basis is helpful, courteous, and down-to-earth. He…read moredoes all he can to accomodate. Sometimes there is a bit of a wait, but it is worth your time. He really dives into larger issues fully, and addresses small issues quickly.