UPDATE: changing to three stars for the owners kind and professional response. This is all so…read moreconfusing 2 stars bc they fixed my phone and it looks great, but they factory reset my phone. They did tell me this would happen before I brought my phone in and to make sure the phone was backed up, but when I took it to the phone company to help me activate my phone, they told me that a factory reset was not necessary. I also heard this from 2 other people. One of the people said her bf got the back of his phone fixed at the Viera location and it was not factory reset. So there was one inconvenient piece. Now I am unable to log into my gmail account and have to contact google for help. I'm redownloading all my apps, etc. A huge hassle for something that did not really need to happen.

I'm stunned. The "service" was just rude. I'm so glad I walked out before they got hold of my…read moreequipment. Tom B

I had my screen fixed here and I'm really happy with the service. The repair was done quickly, and…read morethe staff was very kind and professional. Great customer service and fair pricing. Definitely recommend!

My woman wrote this and went in on December 17th:…read more "I went to go to the store to get my phone fixed The store manager/owner at the store personally took my case and said that there was something wrong with my battery. I said ok how much would it be? and he told me the price which was $99. I paid him the price and came back the next day to get my phone. During the process of him fixing my phone he cracked my screen. He apologized and said he would fix it for free ( which i understood completely by the way. i know things happen) but he told me I would have to pay an additional $16( which turned out to be around $24 with tax) for the screen replacement but the labor would be free. i said ok and he "fixed" the screen HOWEVER as soon as i left the store I was still having problems with my battery. I called him right away ( about 10-15 minutes later) he told me that it is ok and that there was something wrong with my charging port too( which I thought was strange because why didnt he tell me that when I brought phone in, right?) but he said I could fix that at a later date i said "ok" THEN about a week or so later, My ENTIRE SCREEN goes black and I cannot use my phone, as well as having the battery issues i had from before. I entered the store AGAIN. I was out of town when this happened and as you may know this can be very dangerous traveling/being on vacation without a way to communicate with anyone. I was STILL trying to be understanding so I came into the store after my vacation, and politely asked for a refund because my screen was broken, my battery wasnt working AND for the inconvenience of having me come back and forth to see him and having no telephone. He said and i quote "I did the service for you maam we do not do refunds" I couldn't believe what I was hearing, he may have "done the service" but this "service" left me with a HUGE NEW phone bill to pay as well as so many inconveniences AND STILL LEFT ME WITH THE SAME PROBLEM I HAD BEFORE I WENT IN AND THEN SOME. but yet he was NOT understandable and REFUSED to give me a refund. He said there was a warranty on it and he could fix the screen still and THEN he ADMITTED to giving me a faulty battery instead of the apple battery and thats why my screen went black. I said "ok" I then saw one of his posters for yelp about a review which I am typing up for you to read as we speak, BE WARNED."

Try to get some help getting into a phone and they said they could only replace the screen and that…read morewas $250. Took it over to the phone repair place on Babcock in 192 and they did everything that we needed for $80. Never use this company. The guy working looked like we were essentially bothering him. Absolute trash.

Had a phone fixed here and 4 days later it did not work again....They wanted another 100 to fix it…read moreagain! Do not use these people! Also, Corporate will reach out to you and let you know they will make it right, but then they forward it to this office and they will do nothing. Stay Away!

How does this place have good ratings? Good service???…read more Aight... I came here at 1pm today... The girl told me it will be ready in 1 - 1.5 hours. I come back two hours later at 3 pm. I asked her what the status of my iPad is... she said they opened it but it wil be another 45 mins. I asked her why? I guess she didn't like my tone. She got really defensive and said she has other materials she is working on and that it will be another 45 minutes. She proceeded to say that other places wil make you wait longer. Heifer Idgaf about other places and no they don't make you wait this longer... this is literally the longest I've waited. No apologies, no accountability, give me the parts from China and I'll do it myself at a fraction of the price. I came in here out of convenience which turned out to be a total waste of time. Brief update: the owner or the manager saw my review and said that my business is no longer welcome. For future reviewers... leave a review after they complete the service.

Great customer service ... they work fast and efficiently I would definitely recommend this…read morebusiness for all of your electronic repairs!

Took my phone in yesterday due to cracked plastic screen protector. Kris, the employee who helped…read moreme, was very knowledgeable and helpful. He replaced my old plastic screen with a new tempered glass screen and it only took him five minutes. He also spent time with me explaining some other issues I have been experiencing with my iphone. I will definitely go back to this store for any future issues with my phone, laptop or other devices.

Kudos to Andrew for helping repair my daughter laptop. He was efficient and had great customer…read moreservice skills!

Great quick service, Carlos was very helpful. Answered all my questions. Would definitely recommend.read more

Very rude and didn't fix the phone properly. Rip off. Don't ever go there at all. They installed…read morethe used parts.

I had an absolutely fantastic experience with Connecting Point Computer! Randy was wonderful to…read morework with from start to finish. His customer service was outstanding -- he was friendly, knowledgeable, extremely helpful, and took the time to answer my questions and explain everything clearly. I was especially impressed with the quick turnaround and how easy he made the entire process. It's refreshing to find a business that truly cares about its customers and provides this level of personal service. Randy went above and beyond, and I couldn't be happier with my experience. I highly recommend Connecting Point Computer to anyone looking for knowledgeable, trustworthy, and professional computer service. Definitely 5 stars!

Fair prices, free consultation on problem with costs of repair…read more Free referrals if they can't fix it.

Does great work had dropped my iPhone on a tile floor went in and Instaphix took care of it in 10…read moreminutes and at a good price. Great Customer service 5 star Kudos Instaphix

Best iPhone fix ever! Good prices! & I love all the gadgets! Staff was super friendly and my phone…read morewas back in my hands in a jiffy!