I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

BAD BUSINESS! Be aware, they are willingly selling counterfeit items that will further damage your…read moredevice. They also are so money hungry, they don't offer viable solutions and make excuses for why your device is malfunctioning for you to continue to spend your money. DON'T!

This company I wouldn't recommend to anyone it is total s***. They do not have good customer…read moreservice they give you the runaround over and over and over after you spent all this bull crap money and still have no phone service. In my opinion AT&t can go eat s*** cuz they suck donkey winners

Great and Jacob was excellent helping out how to get the best deal on new phone.read more

The service rep, Renee was amazing! She managed a long line of grouchy people late afternoon on a…read moreSunday. She provided one on one assistance to each of us, multitasking while making us all feel important. The fact that the credit/debit system has been down- requiring payment in cash- could have escalated the disapproval of the line... Renee was a one woman show, she used her charismatic personality and superior people skills to keep the mood upbeat as she assisted each persons. Cricket would be wise were they to hold her up as an example for the entire company! Employees like Renee are a blessing and should be celebrated!

My credit card was compromised last month. I was issued a new card went to cricket to change…read morecredit cards to the new card. I did this 3 weeks ago. This passed weekend I received a message that I needed to pay my cricket bill. Monday morning I went into the Atlantic cricket store. Explained the situation to the person behind the counter. She told me that she could fix it. She did her magic with the my credit card and her computer. Well today is Wednesday I woke up to my phone being cut off. I went back to the cricket store on Atlantic. The sign said it would open at 11:30 this morning not 10:00. I returned to the cricket store at 12:00. Explained my situation to the person behind the counter. She looked at me and told me that I needed to pay my bill. But I already told her that I tried twice before but her people behind the counter were incompetent and could not set me up with auto pay. But they told me that they did. She then said that she was trying to get her computer up and running and she wasn't ready for business. That I can believe. I don't think this store has been ready for business for quite a while. Maybe I should go to another provider. It is clear that cricket only hires the brain dead.

We were trading our phones in and upgrading to a newer model. Franky was very helpful and listened…read moreto us when we said we didn't want certain services or upgrades. No high pressure sales. We did not need to wait to get help.

I really wish I never got Verizon I have had nothing but problems battery want hold charge call I…read morehave insurance and the home is 9 months old with the so that will not I been calling since May 5th been hung up on my

I brought my daughter's iPhone 13 to this shop for a battery replacement, and during the repair…read morethey damaged the phone. After the battery replacement, the phone no longer gets any T-Mobile service at all. When I brought this up, they told me that this "can happen" and refused to take responsibility. If a business damages a customer's phone while performing a repair, they should stand behind their work and make it right. Their mistake ended up costing me time and money. Very disappointing experience, and I will never use their services again.

I love to do a shout out for a local business when they've done a good job, and TheiPhone911 has…read moredone that for me many times. They have BP been my GoTo for phone repair, Apple Watch repair, and phone upgrades. Their prices are good, their service is fast and friendly. Happy to work with them every time. PS be sure to check in on Yelp for a screen protector!