Zero stars. This business is run by a scam artist. I'm…read morecutting my losses, but I'm writing this in hopes of sparing others the financial stress and frustration. Here's my full experience: I brought my damaged iPhone 16 Pro into the shop on Sunday, May 25. I was helped by Omar (presumably the owner) who quoted me two screen replacement options: one cheaper, one more expensive. I chose the more expensive option. Omar told me the repair would take 30 minutes, so I left my phone with him and planned to return in about an hour. When I came back over an hour later, the phone wasn't fixed. He said he needed another part and told me to come back Tuesday or Wednesday, as Monday was Memorial Day. I heard nothing from him Monday or Tuesday. On Wednesday, I went back to the store. Omar wasn't there, his associate Nicholas was. Nicholas couldn't find my phone at first and dug through a chaotic drawer of other customers' devices before calling Omar, who said he'd bring it in 30 minutes. I waited over 40. Omar eventually rushed in and installed the screen in front of me. I paid $275 (plus a $5 tip). Immediately, I noticed something was off...my phone was hot. I restarted it, but it kept overheating. Two days later, the touch screen stopped working. I called Omar, who told me to come back in. Once again, he wasn't there--Nicholas was. He replaced the screen and informed me that the screen previously installed was actually not the higher-tier screen I had paid for. He even showed me a comparison, noting that the Incel screen Omar installed is known for faulty touch performance. Less than a day later, I dropped my phone maybe a foot and a half onto my wood floor (with a bulky case on) and the screen stopped working entirely. A hairline crack appeared across it, and the display went black. I've had cracked screens before, but they still worked...this one just died. I called Omar again. He told me to come back after 2:00 the next day. I showed up around 4:00. Again, no Omar. Just Nicholas. I explained everything, including the drop and how the screen failed. That's when I was informed for the first time that there are actually three screen options, not two. And I've still never received the top-tier screen I paid for. I spoke with Omar on the phone and tried to explain. Either he didn't understand me due to a language barrier, or he thinks he can hide behind a sign in his store that says, "No warranty on damaged screens." That might shield him from accountability in his eyes, but let me be clear: what he's doing is fraudulent. He charged me for the best screen, knowingly installed the worst one, then replaced it with the mid-grade one after it failed, and now refuses to honor anything because my screen is damaged. Convenient. I'll be taking my phone to Apple now, and possibly Omar to small claims court. I don't expect to get my money back, but I do want to warn others. Avoid this place. You deserve better than to be scammed by someone who thinks a sign excuses dishonest business practices.

I took my iPhone to get new screen after my dog chewed on it. We walked away to look for a case at…read moreWalmart and came back in 10 minutes and the gentleman told us we did not need a new screen . I was just the screen protector that was damaged. His honesty caught off guard and he was so nice . We decided to purchase a new case and a screen protector from him. Highly recommend this place for any electronic repairs.

I was on vacation and needed a battery charger and fresh battery for my digital camera. The…read moreclosest option was Batteries Plus. The people there seemed perplexed by my request. I did bring my camera with me. They sold me the correct battery and a "universal" charger (only one they had). I made sure it fit in my camera. I asked them to try to charge it before I left because I got the impression that it had been on the shelf for some time. They couldn't get it to charge, and said their port wasn't really reliable, but assured me that I could return it to my local store (in Jacksonville) if it didn't work when I got back to the hotel. When I got to the hotel and plugged it in, I saw no indication that it was charging. When I tried again the prongs that slide to accommodate the battery broke. I had been very gentle, as it looked flimsy right out of the package. I tried rubber banding the battery into the charger and still no charge. I'm out $99. When I got home and tried to return it I found that most locations were closed in my area. I found the closest one on Beach Blvd and they took the charger back but wouldn't take the battery and only offered store credit. It makes no sense to drive back to the store where I got it while on vacation as it's 5 hrs away. Not impressed to say the least!

Aiden and Austin are great! Helped with my key fob! Cleaned it out and saved me so much money…read morecompared to what the dealership quoted!

Tracey is an amazing employee who is very straightforward and to the point about the prices of the…read moregames and he asks if you want the warranty but is also respectful toward you if you don't want it. There are some gamestop employees at other locations that add the warranties and gloss over the fact that they added them. Tracey was also a very nice and informative about the selection of games at the GameStop. Give this man a raise.

I'm writing a 5 star review when I didn't even buy anything, because service matters to me. I…read moredidn't catch the name of the guy who helped us, but I should have. In short, we were looking to buy a wireless controller for our Xbox Series X. They didn't have any in stock but here's what gets the 5 star review: without us asking, he said he'd look and see if they were in stock anywhere else in the area. He printed out a list of stores that showed them in stock and made sure we knew how to get to the closest location. Again, we didn't buy anything here but that type of service is lost these days, IMO. So if/when we need any other gaming stuff, this would be the first Game Stop I'd go to just because of this experience. I feel dumb for not getting a name because I like to recognize great service, but I feel like this review might be helpful to someone.

I've been stationed here for almost 4 years, and the NEX wifi has never worked. Every time you try…read moreto connect, instead of being redirected and connecting, the page becomes a 503 error. The building doesn't have enough signal boosters for me to effectively use cell service, so I need wifi when visiting. It is shocking they have not fixed this problem in the entire time I've been down here. Norfolk and San Diego NEX do not have this problem.

Love visiting the local NEX when in town. This store is in the midst of an update and, despite the…read moresections where floors were being replaced, the store was clean, well stocked, and nicely lit. Two employees I engaged with were uber friendly and helpful. One, instead of simply directing me, walked me to the product I was looking for.

I've had an excellent experience with Total Wireless. The activation process was quick and easy,…read moreand the service has been reliable with great coverage and fast data speeds. I really appreciate the affordable plans -- you get a lot of value for the price.

I've been a customer for over 5 years. I've "earned points" every month. And I still have yet to…read morehave enough points to redeem for anything. Then when I try to do their little extra things to earn points, it goes to an error screen and security blocks the page from loading. This has been going on for years. I'm so over this phone company. I'll be switching to Mint mobile. Don't waste you money on service from these people