Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!

I would give this business and service zero stars if I could. I had a cracked iphone 6 screen. I…read morebrought it to the cellairis kiosk in Portage, Michigan. I didn't realize when the man had fixed my phone that the screen was not flush with the phone because the man who fixed it put my phone case right back on. When I had brought the phone back for him to fix it he said that there was no warranty and that he could not fix it. When I told him I would be contacting the better business bureau he then told me I could bring the phone in and that he would fix it. When I brought the phone in he told me that he could not fix it and that I would need a new screen. He then took my phone apart to show me and ruined the phone even more. My screen is not even sitting on my phone correctly and has completely ruined the functionality of the phone. I am asking to be re-funded my 100$ that he charged me to fix my phone so that I can bring the phone else where and have it fixed correctly. He refused to do so, I will be contacting the better business bureau and the attorney general hoping that they can help resolve this issue. I would not recommend this business to anyone, especially with a cracked screen because they will just ruin your phone even more.

I received the worst customer service today and the store manager didn't take it seriously. He said…read morehe did appreciate the call but apologize or seemed concerned exactly which salesman it was.

After leaving the ATT store in Kalamazoo with no help from the workers there, I came to this…read morelocation. The manager Phil was so knowledgeable and helpful! he got me in and out and fixed my problem with my phone turn in within 3 minutes, the other store told me they couldn't do it at all. Michael was very helpful too. I appreciate their help, they're awesome!

Stopped by a few minutes ago and store is cleaned out, apparently gone out of business. No updates…read moreon their FB page since December 2024 either. It's too bad, because it was a great business while it lasted.

Never know when their store is open. Doesn't matter if store hours say they're open, the door is…read morealways locked. This week they posted a paper sign with limited hours available (assume because of staffing) but even during those hours; the store is closed. Trying to pick up a package Amazon delivered to the locker here and can't access it.

Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen

I dont recomend you use this business for your cell phone accessory because some items might not fitread more