"I am writing to provide a glowing review for your T-Mobile mobile expert, Olivia Depamphilis, who…read morehelped my son and I with my mobile service on 10/01/25. The entire experience was fantastic. She helped with an upgrade for my son and I and also a problem I had with the account. I was having a problem with my account being switched to business when it should have been a personal account, Olivia's expertise and professionalism were immediately apparent. She took the time to explain why that happened, patiently answer my questions, which made me feel confident and at ease. She upgraded us to the newest iphones and the process was very informative. I especially want to commend Olivia's for finding a creative solution for our problem and her positive attitude. She consistently went above and beyond to ensure we were satisfied. It's clear that she is a huge asset to your team. I will definitely be a returning customer because of this exceptional service. I recommend to anyone to go see Olivia Depamphilis at the T-Mobile store in Kennesaw, ga. Sincerely, Way R.

Tony is an amazing asset to this company. My account was with Sprint and had been created in such a…read moreway that representatives had trouble dealing with it everytime I called in. When T-mobile merged with Sprint, I attempted to migrate my account to a T-Mobile personal account at this same location a few months ago and spent 4 hours in the store. After all of that time, The lady ran into an error and could not complete the transaction. I came back to try again and found Tony. He was patient and extremely knowledgeable. After an hour if research (this is how complex my account was) he knew how he would correct it and migrate it over to T-Mobile. He explained the process as he went through it and did what he said he would. Tony even took it a step further and contacted customer service to finish the process weeks later. He has been in constant contact with me updating me on every aspect. I was looking at going to Verizon after dealing with the last representative. I had been with Sprint for 20 years and Tony provided me with the customer service I was used to.

Still 5 stars! This time Trey helped me. My phone was shutting off randomly. He helped me by moving…read moresome apps to sd card but even after that, I decided to upgrade after hearing about some good phone deals. I got a bigger phone with a 13mp camera and 16 gb memory for a great price. I had to get a new number to get the deal but I don't mind! Trey was very helpful and the whole experience at this store has always been a pleasant one for me. Now, onto enjoying my new phone!

I hate seeing a store futilely doing their best. The problem is Cricket is a NIGHTMARE…read more CONGRESS SHOULD PUT CRICKET OUT OF BUSINESS ON THE BASIS OF FRAUD. INCOMPETENT phone support through no fault of their own since they obviously know little 9 of 10 times. CROOKS in the boardroom with policies to cater to the economically vulnerable, so they can then exploit and steal from those who cannot afford it nor defend themselves. IRRESPONSIBLE to their own phone support by throwing them to angry customers with little training. HOSTILE to their own retailers via a talk-to-the-hand phone interface that even the retailers despise and - like support, retailers are thrown largely unarmed to angry customers (though economically vulnerable people are timid and that is part of the strategy.) DISGUSTING excuse for a phone company. RUN away. Cheaper prices for a good reason and overpriced for what one eventually gets.... buy less elsewhere and feel good about what you get. The experience of this company leaves a bad taste in your mouth..... HOPEFULLY YOU ARE SELLING MORE THAN CRICKET.......... SUGGEST YOU DO.

Just recently went from AT&T to Verizon, and it was the worst decision I could've made. I went in…read morewanting a family plan and was told by Donnell that my husband's phone will only be six dollars a month and if we traded his phone, we will get a $600 gift card and all these perks so it sounded great. We signed up gave him the old phone and got the Verizon phone and thought everything was set. We get our first bill and his phone is not six dollars and that is not including the service fee and startup charges. And we never received our $600 gift card like promised. When we called to ask about it, they said they still had our phone and it was never turned in. They were going to fix the situation now and we got a ticket number to reference it from the "manager" Sophia. I Was also told they would follow up in 24 hours to make sure we received our gift card. no one followed up. We never got a gift card. We went back to the store to find out what was going on. They looked up the reference number and nothing was linked to it. Everything everyone said was a lie. They basically just stole our money to gain our business and lie to us. Do not go there do not trust them. It's all a scam. I am still to this day trying to get in touch with a true manager to speak too but no luck.

autumn helped me complete the process of submitting a claim due to my broken phone. she made a…read moregenerally lengthy and frustrating process easy. she was very kind and helpful.

I took my iPhone 14 in because it would no longer activate even using the forced start Apple…read morerecommended. Sam looked it over for me and within an hour, told me the mother boar was defective and explained it was expensive to replace but could be done. In addition he noted the screen was cracked and he comment that if I chose to replace the mother board and spend that amount of money on a repair I should consider a new screen. At that point I decided it would be better to upgrade with a new phone. I asked Sam for a recommendation for where I could purchase an iPhone outright. He asked what model I wanted and did I have a budget. A friend had a 16 Pro that I liked so I told Sam a 16 Pro. Sam got a 16 Pro at a very reasonable price, got it up and running and all within about 2 hours. Sam is the best and I love the iPhone. I highly recommend Cellairis and Sam. Thank you!

Very professional, friendly and knowledgeable. Great customer service! Sam was great. Highly…read morerecommend!

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Yall need to fire some people the worker told me he couldn't fix my phone 5 seconds later the back…read morefalls out of it the back of my phone was more cracked then when I handed to him do not recommend this company

On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

JAMES surpassed my expectations of a battery store. I had an urgent situation and was in need of a…read morebattery for my daughters Mercedes. I called to let them know she would be coming in and they had everything ready for her. James was knowledgeable and knew how to work with a foreign car. He changed out her battery and made sure there was no other underlying issues. He was kind and professional to my daughter and myself. A guy like him, that took all of my frantic questions, and completed this in record time should be acknowledged!!!

9 months ago, I left a 5-star review saying, "Knowledgeable and friendly staff ready to solve…read moreproblems to make the customer happy. I was happy when I left. Thanks!" But, today, with a dead battery, I have to change this rating to 2-stars and complain. They expect customers to somehow carry the dead battery back to their store where they say it can take anywhere from 24-48 hours for them to run tests to determine if the warranty claim will be honored. In my case, the warranty runs out in 3 more years, 2025. But, I am told by them NOT to get my vehicle jump started because that could interfere with their testing. Furthermore, they say that it would mean leaving my battery-less vehicle abandoned in their shopping center parking lot for 24-48 hours with no security. Since I have purchased vehicle batteries from other places and never run into such an arcane, inconvenient process to exercise the battery warranty for replacement, I feel I have no other choice but to write this as a warning to prospective customers. Do NOT buy a vehicle battery from here UNLESS you already have more than one vehicle. Because, if you only have one vehicle and their battery dies, it's not going to be easy to get a replacement. FYI, I also called the HQ of Batteries+ and they told me the same thing. In my opinion, this policy is designed to discourage customers from exercising their rights under the warranty and should be investigated by the proper authorities.

Quick and easy when you need a quick fix for your phone. They are super knowledgable and get the…read morejob done fairly quickly. Due to having boys that are not so easy with their phones this place is a lifesaver! The prices are very competitive. Parking can be tough as it is located in the Kroger shopping center.

Quick and easy, parking right in front of store can be a pain for they are right next to a subway…read more Pricing competitive. Nice young man helped me today. Will follow up after work is complete. They repair cell phones.