Had a new iphone delivered but couldn't complete the final set up. Went to this Xfinity store and…read moreChristina took great care of me! Easily fixed my problem and got my new phone working great! And then she looked at my home Internet and found a way to double my speed and lower my price as well. Christina was wonderful! All the staff were friendly and seemed like they enjoy their jobs. Thank you Christina!

I suggest you AVOID this store! I went to this store to purchase a replacement phone while keeping…read moremy existing number. The new phone was set up and my data was transferred. I was told that Samsung was running a promotion for a free tablet with the phone that I purchased with no increase to my existing monthly mobile bill. Deal, right? NO! I checked my account when I got home and found the following: my old phone was still on the account and I was being charged for a new phone number on the line. I was also being charged for the tablet with a new phone line for the tablet. Thankfully, a trip to a Comcast owned store resolved my issues.

Quick, efficient and excellent service is what Scott provides from how he deals with customer care…read moreto your equipment. My daughter recommended Owl Repair the first time that I broke my phone. I'm usually the person who keeps a phone in great condition for 6 to 7 years but as if last year, I've dropped my phones several time as a Chef. He got my screens right just before I got on a flight to Africa. Saved my trip and I was able to stay in contact with friends and family. Unfortunate for my phones yet fortunate for Owl repair they have been my go to this past year. In fact the only repIr place that I've been. I would suggest using Scott for all of your repairs. You'll be pleased and get service with that great smile. Scott thank you for all that you do and be blessed. Prophetess Ajah Cobb

Scott went out of his way to help me with a broken phone battery and several other issues. It…read moreturned into a complicated situation, and Scott went above and beyond, working from both locations and even coming by my house, making sure to make everything right for the original price quoted. Such a fair, honest, incompetent store, manager! They will get my business here forward.

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Yall need to fire some people the worker told me he couldn't fix my phone 5 seconds later the back…read morefalls out of it the back of my phone was more cracked then when I handed to him do not recommend this company

On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

Still 5 stars! This time Trey helped me. My phone was shutting off randomly. He helped me by moving…read moresome apps to sd card but even after that, I decided to upgrade after hearing about some good phone deals. I got a bigger phone with a 13mp camera and 16 gb memory for a great price. I had to get a new number to get the deal but I don't mind! Trey was very helpful and the whole experience at this store has always been a pleasant one for me. Now, onto enjoying my new phone!

I hate seeing a store futilely doing their best. The problem is Cricket is a NIGHTMARE…read more CONGRESS SHOULD PUT CRICKET OUT OF BUSINESS ON THE BASIS OF FRAUD. INCOMPETENT phone support through no fault of their own since they obviously know little 9 of 10 times. CROOKS in the boardroom with policies to cater to the economically vulnerable, so they can then exploit and steal from those who cannot afford it nor defend themselves. IRRESPONSIBLE to their own phone support by throwing them to angry customers with little training. HOSTILE to their own retailers via a talk-to-the-hand phone interface that even the retailers despise and - like support, retailers are thrown largely unarmed to angry customers (though economically vulnerable people are timid and that is part of the strategy.) DISGUSTING excuse for a phone company. RUN away. Cheaper prices for a good reason and overpriced for what one eventually gets.... buy less elsewhere and feel good about what you get. The experience of this company leaves a bad taste in your mouth..... HOPEFULLY YOU ARE SELLING MORE THAN CRICKET.......... SUGGEST YOU DO.

AMAZING! Absolutely recommend Cellairis! Extremely professional and HONEST! I went to UBreakiFix to…read moresee if they could fix my iPad because ot wouldn't charge. They said my iPad couldn't be fixed after looking at it for 5 seconds saying that it was bent. I then took it to Cellairis and they looked at it, tested it, noted that it was bent, but said it could be fixed (and straightened) and that due to a couple of small cracks in the screen at the edges they may have to replace the screen too, but that they would do their best to try not to have that happen. They were confident, but also honest and very clear about the possibilities. They had it done within 2 days and were able to fix it and straighten it out without any issues. These guys are very nice and they explain everything in great detail. They know their stuff! I will only use Cellairis from now on to fix any of my devices! A++++++

best repair shop in the world!!! they do all types of…read morerepairs and will fix you up asap!! :)) i'm a happy camper

JAMES surpassed my expectations of a battery store. I had an urgent situation and was in need of a…read morebattery for my daughters Mercedes. I called to let them know she would be coming in and they had everything ready for her. James was knowledgeable and knew how to work with a foreign car. He changed out her battery and made sure there was no other underlying issues. He was kind and professional to my daughter and myself. A guy like him, that took all of my frantic questions, and completed this in record time should be acknowledged!!!

9 months ago, I left a 5-star review saying, "Knowledgeable and friendly staff ready to solve…read moreproblems to make the customer happy. I was happy when I left. Thanks!" But, today, with a dead battery, I have to change this rating to 2-stars and complain. They expect customers to somehow carry the dead battery back to their store where they say it can take anywhere from 24-48 hours for them to run tests to determine if the warranty claim will be honored. In my case, the warranty runs out in 3 more years, 2025. But, I am told by them NOT to get my vehicle jump started because that could interfere with their testing. Furthermore, they say that it would mean leaving my battery-less vehicle abandoned in their shopping center parking lot for 24-48 hours with no security. Since I have purchased vehicle batteries from other places and never run into such an arcane, inconvenient process to exercise the battery warranty for replacement, I feel I have no other choice but to write this as a warning to prospective customers. Do NOT buy a vehicle battery from here UNLESS you already have more than one vehicle. Because, if you only have one vehicle and their battery dies, it's not going to be easy to get a replacement. FYI, I also called the HQ of Batteries+ and they told me the same thing. In my opinion, this policy is designed to discourage customers from exercising their rights under the warranty and should be investigated by the proper authorities.

Matt was terrific. I had lost my audio and an online fix failed and locked my computer. I thought I…read morewould not be able to get my programs back and within 24 hours That Computer Chick completely fixed the problems. The cost was very reasonable. I recommend Matt and That Computer Chick as highly as possible! Mike B.

The customer service was great. The gentleman that helped me was very friendly and knowledgeable. I…read morehad an external SSD that died after a couple months of use. I had a lot of data on it and brought it here to see if my data could be recovered. Luckily they were able to recover it and the turnaround time was one business day, which was amazing considering the holidays are right around the corner and I needed that data fast. The cost for the service was more than fair and they even upgraded me to a slightly better SSD free of charge! Thank you and I highly recommend you!