I just noticed, that I was charged for calling 911 ... One…read moremorning I saw a lady lying in the street, I called 911... to my surprise I got charged.

Steven was an amazing person very helpful and understanding and he did very well great customer…read moreservice

I decided to stop by this location on Saturday afternoon after I had waited at least 30 minutes at…read morethe location closer to me, and I wish I had come in sooner. As soon as I entered the store, Cristian greeted me with a smile and asked how could help me. I told him I needed to upgrade my phone and he proceeded to walk thru the steps of getting that done since everything is now done on the T-Life app. I told him I'd have to have the phone expedited and he assured me that if I needed help setting it up when it arrived, that I could just stop in and he or anyone else would be able to help. He provided excellent customer service and I didn't feel rushed at all when he had some customers return to see him. The Universal Blvd location could take some notes as they wouldn't acknowledge whenever someone would walk in. I would drive a little further to receive good customer service.

KUDOS and thank you so much to Alex for providing supreme quality customer service at T-Mobile! He…read moreproperly greeted me at the door as I was coming in to claim my complimentary shopping bag during a T-Mobile Tuesday promotional! He treated me with respect and answered all my questions about upgrading my phone and was very open and honest. I appreciated everything Alex did for me!

Came in with a need to transfer 3 phones from AT&T to Verizon. Ended upgrading all 3 phones to new…read moreiPhone 14. The transaction was lengthy and complicated. We paid for the tax on the phones (all we were told was due at the time) at the store (the remainder on the phones would be charged over the next 30 billing periods). We were also advised that the initial Verizon billing would have charges for 2 billing periods (the current and the next in advance) as well as one-time $35 charges for each phone. All of that was properly communicated and understood. Upon returning home and looking at the details of the invoice from the Victra store, we were charged $30 each for the 3 phones as a set up charge by the store (separate from the $35 per phone initial fee charged by Verizon on their first bill). This $90 in fees was never mentioned or disclosed by the sales girl. I've later come to learn that this is a fee not charged by Verizon corporate stores. Victra is an authorized Verizon dealer, but not a Verizon corporate store. So buyer beware at Victra. While Deanna was helpful in setting up our phones and new Verizon account, her failure to mention these fees was 100% shady. Don't let them charge you or just take your business to a proper Verizon corporate retailer.

So we were down on for a week for Spring college baseball and recently converted 3 lines from…read moreprepaid to postpaid (Verizon) via chat and over the phone. A NIGHTMARE. So decided not to try that with my son at college so we did it when we were together in Florida so we went to a store. THAT. iS. THE. WAY. TO. DO. IT. Brought in the phone. ACE took the time, spent about an hour (didn't get paid a dime since I bought via chat). No technical glitches like the 3 other phones. No extra line fees like they charged me....man...what a blessing. Thank you ACE.

Joel at the T-Mobile store in Bellalago, Kissimmee, truly went above and beyond! From the moment we…read morewalked in, we were greeted with a warm smile and a positive attitude that was absolutely contagious. My friend wasn't having the best day, and Joel immediately made us feel welcome. He took the time to understand her needs, worked hard to find the best deal possible, and never made us feel rushed or pressured. I'm not easily impressed when it comes to customer service, but Joel exceeded my expectations. He is professional, genuinely kind, knowledgeable, and an incredible asset to the T-Mobile team. If you're visiting this location, I highly recommend asking for Joel--you'll be in great hands!

Great service and the employees are very helpful. I would recommend to anybody. You have to find…read morethem when they aren't busy.

I do not recommend this business to nobody and please be aware of people knocking on your door,…read morethey r useless and liars and don't give u what they promise. I gave a phone as interchange for the other one they gave me to credit and the phone doesn't appear that they gave it as trade in . I called customer services which is the worst eveeeer three hours on the phone and never found and answer nobody can help me incredible. Then they told me to not pay my consumer line and then opened a business account so they can keep getting more money for each account they open . So now I'm left with a 550 dollars bill and no one to help me . In my book all this is fraud and I will go far to see what happened here because to me even customer service couldn't help me . If someone going thru this please report them so they can stop doing this to people .

The store had 3 employees and one customer after I waited 10 minutes to talk to one of them and he…read moredid not talk to me asking to wait. The other 2 employees where there and did not talk do me as well. Will not return to any AT& store. All I needed was the price for a internet for a business nearby.

Came in with a plan to upgrade to another Samsung phone and Jose took 2.5 hrs to get me not only a…read morenew iPhone 16, but a apple watch and lowered my bill .Since it took so long we had the pleasure of also hanging out with his co workers. I love this store and how everyone is always so nice and helpful. I will be back!

Javier and Muhammad were helpful, Professional, and service…read morewas outstanding. My little girl is happy she got her new phone activated. Thank you.

Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

Quick service, very professional and friendly. The pricing was explained when I dropped my Apple…read moreWatch. I will return in the future should I need any more fixes.

Khalid did an outstanding job with my iPhone repair. The service was fast, professional, and…read moreexceeded my expectations. I truly appreciate the quality of his work and would definitely recommend doing business with him again.