Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

I went in looking for a new phone. Brandon waited on me and was absolutely great. I told him what I…read morewas looking for. He went out of his way to help me. No pressure in trying to sell me an expensive phone or items to go with the phone. He was always polite. His Customer Service was outstanding. I would recommend this T-Mobile for you to buy your next phone.

Today while checking into tmobile I had the pleasure of meeting the store manager Ana who was not…read moreonly helpful but very friendly as well. She really makes being a tmobile customer worth while, most places will see you walk in and not acknowledge you but Ana created a pleasant experience! Thanks Ana for being so kind to me and my pooch.

James (Manager) and Trevor gave us great customer service while repairing my son's iPhone and…read moredealing with Asurion customer service. The manager apologized for the delay which wasn't on their end. Asurion customer service is horrible and took 3 reps before it was resolved which took approximately an hour just to get a repair ticket number. I watched them deal with other customers and gave great customer service that I'm going to shout these gentlemen out. Thank you thank you thank you guys for taking that extra care and talking with Asurion and getting my son's phone fixed.

I should note at the beginning of this review that the reason I gave 2 stars instead of 1 is that…read morethe employees at this store were always very friendly and presented a great attitude. But beyond that, my experience was very bad. I first went in there for them to look at my son's Xbox, which had been broken for a couple months. As they were looking at it, the employees at the front desk sold me on a monthly repair plan that was around $50/month and included 5 devices in my household. If any of them break, I bring it in and they repair it at no additional cost. Seems simple? Not so much. After about two months, I brought my son's iPad in which had a very cracked screen. I was then told that I needed to submit a ticket through Asurion, which I guess is the third-party company that they use for the insurance (I was told nothing about Asurion when I signed up for this service). It was implied when I signed up that I would simply come in with the broken device and they would fix it. Once the ticket is submitted, I then leave the iPad and they fix it. It took me about 30 minutes to submit the ticket and everything seemed to go through fine and I dropped the iPad off with them. I came back a week later and was told that there was an error in the system so they weren't able to do anything with the iPad and I needed to cancel that ticket with Asurion and resubmit another one. I did this exactly as they said and submitted a new ticket which also went through fine. Another three or four days went by and I went into the store and they told me that my new ticket also had an error. They sympathized with me that they were also frustrated with asurion but offered no help whatsoever to get this situation resolved. I then called asurion and asked them what to do and they told me that the ticket was perfectly fine in their system and to talk to you break i fix about it. After a ton of back and forth, I had no option other than to give up. At this point I have paid for three months of the monthly service and wasted over a month of my time and the iPad was not fixed and they offered no help in getting it pushed through. Nor did they offer any kind of help with working on the iPad. I would not necessarily avoid this store, as they probably do good work, but I would strongly recommend DO NOT sign up for any of the monthly repair plans. They seem to be a scam, or at least in my case they were.

Dishonest sales people. Said there would be a $40 charge per phone. They charged me $60 per phone…read more Told me no upgrade fee. Verizon charged me $40 per line. They been doing this for many years.

Everyone was friendly and seemed to be helping customers. We were fortunate that Jeremy came to us…read moreright away to see what he could help us with. I told him the phone was "possessed". It kept hanging up on calls and would not let them reconnect. For the first minute or two we can't gear each other. When the phone was on the counter or nightstand, it would open a bunch of websites. Other weird things we happening, but the final straw was when it refused to connect to my car. Jeremy fixed everything and even came to the car to ensure it connected well. He was upbeat and a pleasure to work with! He was very sincere and showed he wanted to make sure we were happy before we left.

For Black Friday, my dad wanted to see if there were any new IPhone deals with Apple. There were…read morewith T-Mobile, but only for the newer plans and the phone would be locked until paid off. So, we decided to visit Apple to find deals on unlocked phone. We waited in line, but the line move fast and we got representative in 5 minutes. He said there are no deals, but showed the phones available. Our representative explained the differences of the phones, with the pro having a third camera and better battery life. My dad decided to get the IPhone 17 Pro (about 1100 dollars). We first wanted to trade in the old phone (the 12 mini worth about 150 dollars), but then we were told we would need to access the Apple account to wipe the data. Unfortunately, my dad forgot the Apple password, so we didn't trade the old phone. We just bought the phone, but were given a couple days if we decide to trade it in. The whole process was done in 15 minutes, so it was pretty quick. It was pretty crowded during Black Friday, but we appreciated that all the sales reps were moving fast, but still patient with the customers. There were displays of the all the products, that can be tried before buying. Most are on demo mode, which also advertises the phone when not being interacted. My dad likes the new phone, but still under a learning curve with the new features. It also took some time to transfer some of the apps, data, and passwords to the new phone. For people who love IPhone and other Apple products, it is a good store to try them before buying, and best when buying unlocked phones so you can choose and move to any carrier. Overall: B

If you've ever been to an Apple Store before wipe that out of your mind, this place is nothing like…read morethem. Slovenly, sloppily, dressed employees, children, running around screaming AND bad service 3 to 4 hour Wait just to drop off a repair. The place is only half full, I'm so disappointed. I've always been so impressed with Apple. This is a disgrace. So much for AppleCare. Perhaps if I only visited New York City Apple stores before this one is the reason for my immense disappointment. After all this is Florida.

I just noticed, that I was charged for calling 911 ... One…read moremorning I saw a lady lying in the street, I called 911... to my surprise I got charged.

Steven was an amazing person very helpful and understanding and he did very well great customer…read moreservice