Update, no surprise was not contacted by a rep from this location despite their below response…read moreonline; however, one call with Verizon Care was able to resolve the issue including lowering the original bill by $17 a month and ensuring that our loyalty discount remained. This is compared to the service rep at the Hwy 90 store that told us we would lose our discount if we remained with the cheaper plan and refused to even try to get us on the best plan that worked for us. Poor communication by representative. Second time a representative has misled us at this location regarding our monthly billing amount when signing up for new plan and we found out it is higher than printed on quote and had to call corporate for correction. Representative Jayson could not print out detailed billing quote, explain plan differences, or explain discounts on our plan. No wonder this location churns through so many employees when they're this incompetent.

Best Verizon store in North FL! I've been to plenty, and the employees in this location go above…read moreand beyond every time I've been in. Melissa helped me today, and made my day with her friendly attitude and helpful hints about my phone. I really appreciate this store conveniently located by Publix in Lake City.

Talk about service. The ladies working here are great. I had Cheyane…read more She knew exactly what was wrong with my phone in two seconds flat. It was me. I told her the problem, she showed me where I was messing up, and made me feel good about being computer illiterate. I recommend this store to everyone.

The WIFI on their internet gateway doesn't work at my house. Have not been able to print since…read moreswitching. Definitely regret. Sometimes have had to use the hotspot on my Verizon phone. Huge waste of my time.

Will lie to your face and they do crappy repairs. Also, they are not very careful with your phone…read more I now have a scratch in the glass and 2 scratches on the sides of the phone. Brought in a Galaxy Note 4 with a jammed volume button. When I picked it back up, the volume button was fixed but later that day when I plugged in the phone to charge, the home button would not work. Apparently the charging port was misaligned and pushing upon the home button when plugged in. I brought the phone back in and showed the misaligned charging port. They said they would fix it. I got a call 15 minutes later saying to pick up the phone, and there was nothing wrong with it. I went up and the button did work like it was supposed too. I asked what he did to fix it and she said he never touched it and there was nothing wrong with it to start with. I looked at the charge port and it was adjusted. You could tell he used a screwdriver to pry it back down due to the missing paint on the top of the charging port. Why couldn't she say they "adjusted" it instead of trying to tell me that there was nothing wrong with it. It's not worth the headache, just go to Florida Cell Repair. Much better quality work.

I bouught a cell phone here and it was disconnected by the phone company after 3 months said it is…read morea stolen phone. I called the Lake City Police and they are supposed to get back to me but it has been a week and nothing. So now i have to pay $ 80 to file a small claims report. ATT said the phone was reported 6 months ago but will not give any more info.

I went into this store because my old phone had broke. So i wanted a new one. they informed me they…read morehad no phone for under 100.00 but they said they would give me 300.00 for my old phone if i bought the new moto one ace. which is a 350.00 phone. So common sense says i would only pay 50.00 for this phone which i paid upfront. So i agreed they use there little iPad and told me what each screen said and if i agree to trade in the phones sign here. I did. Now i just found out that in the very print they had set me up for 36 month contract to pay 300.00 in instalments of 8.56 and that Tcc will pay the 8.56 each month till phones are paid off at the 36 months. so watch the fine print make sure you read and have printed all contracts. I will Not be back.

I went to the Verizon store yesterday because I broke my phone and needed a replacement. There was…read moreonly one employee in the store, she tried to tell me I would have to pay an additional activation fee even though my account is up to date. Which by the way turned out to be un true. Then after finally picking out a phone, the employee could not get the internet to work in the store to do the purchase. Needless to say I left and went to Walmart....bought the same phone, logged in to my my Verizon app and switched my number and everything on my broken phone to my new phone within 5 minutes. I absolutely love my Verizon service. But this Verizon store is the absolute worst. How is a store that sells internet and wifi not going to have any in there store or another way to make a sale. This poor girl had no clue what she was doing. I will not be back to this location EVER

I would give zero stars if I could. This is an Amazon pick up point. The gentleman that was…read moreworking there asked for my code-I never got one with my order, it didn't show anywhere in my account or order status. He told me I needed to call Amazon. 45 minutes later and still no code-and this gentleman had zero interest in helping me I left. Planned on having Amazon return the package and reordering but deliver to me. I wanted to deliver to here because the package contained a gift for my husband and I wanted him to be surprised. No customer service skills. If you are going to offer an Amazon pickup service then be more user friendly. I'd like this hour of my morning back. Update: I called Amazon customer service one more time from my car, they are refunding this order and reshipping the item directly to me. They said there was a system glitch that the code NEVER GENERATED AND THERE WAS NO CODE. This could have been handled a lot better

From the owner: Here at Lake city cellular we offer outstanding customer service and a variety of mobile devices…read moreand wireless service plans.