I called ahead of time like three times asking for different details like hours, service times,…read morepayment, etc, and the man was just so patient and kind. The service was great! The man was just so kind and understanding. Definitely recommend !!

I hope more people realize these are the businesses we should support. The gentleman fixed two of…read moremy iPhone 7s and an iPod touch. I refuse to run out and get the newest gadgets and I'd happily go back to a brick phone. I'll definitely be coming back to this place.

5 stars for Mark who works here... very helpful and fun! Brought my two year old with me and he got…read moreus done quick and entertained my son! Win win!! Thanks Mark!!! Verizon in Randhurst plaza !

Stopped in to have my tablet looked at. I was greeted right away. They found that the SIM card on…read moremy tablet was shot. They changed it out right away and then reset my tablet to original format so it would work again. While that was going on I inquired about new phones for me and me wife. They asked a few questions and then made a perfect recommendation for me. I just need to get back there and buy the new phones. They have exceptional customer service.

Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.

I had went in there to get my phone fixed and specifically said I didn't wanted a screen repair…read morejust a battery fix. when I came back he still did a screen replacement and charged me for it even when I told him i didn't wanted that. i was supposed to pay $45 but I was stuck with a bill of $175. Do better

I booked online, got an appointment for that afternoon. My iPhone was fixed quickly and at a good…read moreprice.

I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!

Spoke with the owner Tom today. This man knows his stuff. I felt welcomed and not at all rushed in…read moreour conversation. I had three questions and Tom was ot only polite but also thorough in his explaination/knowlage. Basically I know a thing or two about computers and parts, Tom offered honest and no pressure suggestions to find a fix. Would recommend.

Called Accurate as my system crashed. They were polite and professional on the phone and were able…read moreto have a tech out the same day. My system had to go in for repair and they had me running again and delivered the next day. Upon delivery they hooked everything back up for me and tested everything to make sure all my devices worked. Staff is super knowledgeable and answered any questions I had,rates were reasonable and the service was excellent

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

10 STARS BEST CUSTOMER SERVICE EVER! Love this location and…read morethe people who work in here! Raj and Andy are my favorite! They are just beyond helpful and patience with my returns to Amazon. They are wonderful to talk to and willing to help you with whatever your needs are. They are personable and a great asset to the company. Their customer service is one of the best experiences we've had in many years!!! We highly recommend this location. Great hire manager. They deserve a raise.

I went in to return a clothing item I purchased online. The email directions I received said that…read moreif printing was an issue, the UPS Store would gladly help me print a return label. Great, bc I'm tech challenged! Anyway, the person in the store would not help me and rattled off directions I didn't understand, and kept eye rolling me. I know I deserve it, but what part of that was customer service? I can't be the only one. Disappointing!!! (Btw, there was no one else in the store at the time, so it's not bc they were busy.)