As soon as I walked in I was helped. My daughter got her own line finally off my family plan. Zeek…read morewas fast in helping her out very friendly. Great customer service. Make sure to as for Zeek if you ever go to this location.

Worst customer service. I left Verizon to go to spectrum and now I can't see my account. I can't…read morepay them unless I'm doing it in person. Because I don't have an account I can't see my account in my My Verizon app and they won't let me pay over the phone Worst service ever I'm so happy. I switched to Spectrum way better customer service and I am saving a lot of money. See ya

We went to the local Verizon store on 10th St. right across from the mall and have the best…read moreexperience I've ever had out of Verizon Store. Usually it's like filing a car but this man Christian was fantastic! I hope he gets a raise. He just really helped me and helped my son and my daughter-in-law and we left their very happy thank you, Christian.

I would've given this business five stars if they would have been able to give me change for a cash…read morepayment. I believe a business should provide change if you are able to make a payment at the location. I had to go to the bank two doors down which I am not a member of and thankfully a customer was able to exchange my hundred dollar bill for five $20 bill bills so then I could go make a payment at Verizon because they do not provide a change. Other than that super easy.

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

This store added a line that I did not order. My bill went up after I was told that my bill would…read morego down. When I asked them to fix it, they did not want to help. Seems like they just want to sell product and not back it with customer service. I had to wait an hour for them to tell me that they're too busy to help. Trying to get help online and over the phone is ridiculous, they just want to filter you through an automated system. I've been with Verizon 22 years but I'll be switching to a company with better service. Update Aug 18, 2026: I called 3 weeks ago and was told that I would be getting a credit for the line that I did not order in 2 weeks or less. That did not happen. I also cancelled one of the other lines and that did not happen, it's showing up on my bill again. Ridiculous wait times to speak with a live representative to try and get it resolved. I waited on hold for over 30 minutes and no one picked up. HORRIBLE customer service, a big waste of time and money.

Stephanie is a worthless human being. Refused to take a…read morecash payment because I mentioned that they have shitty service. Then refused my business. I have no problem going to another store and as I'm walking out, she says have a shitty day. I had my fair choice of words, but my attitude shouldn't matter when I'm trying to make a payment. You guys hired some pretty awesome people. I will never be back here, and I am filing a formal complaint with corporate.

Had me waiting 30 minutes, didn't even greet me the customer he was with did just to not even be…read moreable to help. They either need another person to help customers so time isn't being wasted while they help one person at a time or get someone whos able to multitask.

Been with Verizon for two years and the past four months have been a massive nightmare for me!…read more Added my wife to my plan on a great deal. Before I hung up they offered to upgrade both my iPhones. Biggest mistake I ever made! I should have just added my wife's phone and been done with it. They seriously messed up on my order to make a sale and the whole two week process to upgrade the phones and then return them after I was not satisfied with the process was a cluster f***. I cancelled everything and returned everything back. After a back and forth with them four months later, I transferred my service to another carrier and Verizon still wants me to pay for phones I don't but have receipts that includes paying a restocking fee. I lost count how many times and hours I've spent on the phone with different reps and managers claiming they cancelled the new phone contracts but then I get my monthly bill still charging me for the phones. Verizon's integrity and customer service doesn't exist and they are just out for money and to screw the customer. It's by design that Verizon's customer service system (not the people that answer the phones) is not meant to fix your problem, but screw you over. They are the best mobile carrier out there and they know it, so losing customers is not a big deal, as they get new customers everyday willing to pay and deal with issues just for excellent mobile service. I don't normally post reviews on my experiences with business or companies, as I just don't care to do it, but I will if they are really really good or they really suck bad and felt compelled to voice my displeasure with Verizon and their very poor quality customer service. Buyer beware!

I am not necessarily rating this particular store, rather The signal you get. The only reason I am…read morereviewing under this store is that you can't rate Verizon directly. This in itself is wrong of Verizon to use their stores as scapegoats for their bad connectivity and signal. Verizon used to be the best signal... hands down, but lately they have been giving the late sprint a run for their money, I guess they figured they have customers, so why should they try and keep them. The only reason I even keep these crooks is that where I work it is required. They have always been overly expensive, the difference now is their phone service is horrible.

Can't believe I almost bought my iPhones here. The lady who helped me today tried to slamm me with…read moreaccessory sells telling me I needed to buy minimum 50 dollars per phone to get the deal. I had to call around to confirm and realize that I got lied to and was about to get slammed with accessories I did not need or want. That's not right!! That pretty much stealing in my eyes. This should not be happening. I ended up going to a store 12 mins away to get what I wanted and needed. Horrible service. This needs to be fixed ASAP. Stop stealing people's money. Ended up going to the store on 1801 W ave I for better service without the forced accessory sell.

Best customer service. I have terrible luck with breaking phones. They are so helpful. They always…read moremake me smile, even with a broken phone. :) The price is great for monthly plans. I get service just about anywhere. I love cricket!

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

Nextgen can fix anything! I went to 3 different places in…read morethe AV to fix my Samsung Galaxy 6 smart watch and was told to take it to a Samsung provider because it could not be fixed. Nextgen was my last hope for same day service. It's now located in an upstairs building. The diagnosed it for free and confirmed the watch was not damaged and were able to seal the screen back on in less than 5 minutes. I will take all my tech gear here for now on. I'm one happy customer.

Rude employees. Wanted me to wait 40 minutes just for a screen protector. Offered no other…read moresolution.

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.

Drop off was easy, fast fix, was able to pickup same day! Needed iPad glass replaced.read more

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money