HORRIBLE SERVICE at the store. HORRIBLE. they have people available to help and they just don't help you and keep you waiting like if you had all day to be wasting. we go to get help and don't get it. y'all need to do better. horrible service. I do not recommen. read more

Thank you so much Amber S. for the help and service you provided me with. You are very knowledgeable in this field! And answered all my questions and concerns I will definitely be coming back to this store And definitely asking for your help again if needed. Thank you in advance read more

Terrible website. You cannot manage accounts and customer service is non- existent Lies lies lies read more

Thanks Jason for you great personality. And your voice sounds like my mans whose from Salvadoran well he helped me get my WiFi & internet. So I got 15days to see if I want it. No contract hey. read more

T-Mobile - I'm so excited and I can't hide it,.. for $40 but with a senior discount it's $30. - Mobile Phones Near Me - Palmdale, California

Customer service is just as bad if not worse. Walked in and the guy wearing glass said hello but stared me up and down while the other guy damn near yelled at me. I know last time I was there everyone ignored me. Terrible customer service. Workers can't be bothered. read more

amber was a fantastic associate she's very thorough and helpful and efficient. she's very nice and I'm leaving very happy. She should be promoted read more

Everytime we have to come inside, the lines are loooong.. they should hire more employees. very frustrating! BUT!!!! when Jason is the one to help you.. AMAZINGLY QUICK, thorough and friendly!! Very knowledgeable and helpful EVERYTIME! they need more people JUST LIKE HIM!!!! read more

Worst T-mobile store I've ever been too. Waste of time! I walked in to pick up my claim replacement phone. Turns out the customer rep filed the "wrong type of claim" and they can't provide the replacement phone. I told the rep I haven't had a working phone for days I need a phone. Can we upgrade ? No. Basically can't have another phone for another 4 days. Didnt want to do anything to help me out. Attitude was bad enough cutting over my voice to state T-Mobile's policy like a robot. Never seen someone so miserable with their job. It's bad enough I had to wait for 45 minutes to be turned down by the rep with an attitude and lack of customer service. If you want to waste about an hour and not get your issue resolved this is the T-Mobile store for you. read more

Very friendly and extremely helpful! Vani helped me and the assistant manager and manager helped! All were super nice and went out of their ways to make sure that I left there with satisfied with an excellent deal! Will highly recommend and always return to this location even if it were out of my way! I didn't feel like I was in the Antelope Valley! read more

Trying to fix a problem with them takes a lot of effort from you and going to a store does not make a difference. They just increased the monthly price and they did only to certain customers. read more

If you're having Difficulty dealing with customer service. & then come into the store. This don't make sense after 7years. And now they offer Free Netflix and I'm having problems. Watching it. I might as well just kept the same service. Forget the $20. Then one of the guys comes over and ask if he can help someone else and I've been here for 15mins. Already this don't make no sense. read more

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I went in today to get a new phone, and Alex made the process effortless. He was very helpful and made sure I got the best deal possible. Best customer service ever. Overall my experience at this specific location was a 10/10. read more

What is the requirement for someone to work here? Seriously. I'm curious. Got serviced by a younger man named Alfonso, who didn't seem to know his right from his left. Asked him one thing he answered another... it's like we were speaking two different languages. I'm not even upset I didn't get anything done i was upset my time was wasted with someone who barley new anything about anything. I could have sworn he was on something. T-Mobile so far has let me down with in store service, extremely disappointed. No i don't recommend this store go somewhere else more competent. read more

if you want compassion or help at all don't come here they (1 person) won't own up to there problem we tried tell them about a problem and they told us "what do u want us to do about it" which i don't think is a way to respond to someone who clearly just has a question about a phone we purchased there which we had to get it delivered to our home, yes we understand that you may not help us directly with the situation becuase it involved another company also but the problem came directly from the T Mobile store they had multiple ways to check the address which they still insist we should've don't before hand which they never told us when we purchased the phone, i just think it was rude. The rest of the workers looked and acted more nicer and seemed to actually have respect for other customers problem. They didn't have there name tag so i can't directly say who but just be advised when coming to this T mobile. read more

We showed up for our 5:30 appointment and Gio greeted us with a warm hello. He answered all of our questions and we had tons! He explained all the different options available. He checked different locations for what we were looking for. He was able to help us find a phone in store that would fit our needs (One Plus 9) and save us $500. (Instead of buying a Samsung.) Gio was pleasant and patient with us for the hour and a half we were with him. Phone shopping is always a big ordeal but this time, Gio made the experience way easy! Next time I need to come in to this location I'll make sure to have Gio help me. You should too! read more

T-Mobile - Gio went above and beyond in helping us. - Mobile Phones Near Me - Palmdale, California

If I could I would give a negative stars. I canceled my plan....to me which means my entire plan....but someone in t mobile didn"t cancel my second line and it ended up costing me over 400 dollars. this seems like a Big scam to me. some how my $25 a month bill jumper up to over 400 dollars in 8 month of an account that I paid off. tmobile never, in those 8 months, NEVER sent me any kind of bill. then when I found out about it, I called 5 times each time asking for a supervisor, and was told they would call me back at a specific time. they ended up sending it to Amshure(a collection agency company that needs to forcibly closed because they are buttholes) in less than a week. tmobile knows how to scam you out of your money and there is nothing you can do if you want good credit. go to any other cell phone carrier other than tmobile because they are a bunch of thieves there. read more

I want to send a shout out too a mobile expert named JORGE CASTRO this afternoon around 1pm I went in for some help he has great customer service since I arrived there he helped me in all my needs really recommend you his service look for him nice and friendly I really appreciate people like him 100% I was more than satisfied thumbs up to Jorge Castro read more

Walked into Tmobile and I was assisted by Jose . I walked in trying to fix some stuff on my sprint account and he was not only able to assist me but also setting the right expectations with my bill devices as well as bill changing dates . My sprint account was extremely high and I wanted to take advantage of any T-Mobile discounts , he offered me a new plan with unlimited data as well as new tablets for my little ones and my husband. Overall this was a great experience from the minute we walked in to the second we walked out he was great I would recommend him to my family and friends . I was a little shaky from coming into this store as I had a pretty bad experience with the older supervisor Cesar but thankfully I was able to walk in get taken care of and I'm extremely happy . You guys have gained me back as a customer ; thank you Jose . read more

Do not trust the Mobile experts at this particular store, especially Shawn Kephart. He will provide you with misinformation and continue to not take into consideration his own mistake. You will walk out with the wrong understanding of your deal and end up having to potentially pay for fees due to his careless mistakes. The other associates known as "management" will say that they have nothing to do about it due to the "system". Gladly contacting T-mobile customer support is by far the best decision made in this experience. Do not trust the deal makers who are only trying to confuse you and steal your money. I recommend T-mobile because they resolved our issue on the phone but I do not recommend coming in to the store and being taken advantage of. read more

This place is a waste of time manger uriel is useless along with the staff instead of helping long term customers they will try to up sell you on new gear even tho you have insurance and T-Mobile all ready sent me replacement had to call corporate and luckily they took care of My exchange and apologized for the bad experience and customer service this place need new staff and management ASAP WILL NEVER RETURN TO THIS STORE I RECOMMEND YOU GO TO A DIFFERENT STORE THAT WILL TAKE GOOD CARE OF LOYAL CUSTOMERS BIG WASTE OF OVER A HR AND AS A business owner time is money and it was a whole waste of a day coming to this store read more

This is the second time this week I got those Tuesday Deals and learn when I get to my nearby coupon deal. They would not except it. 2 weeks ago was Popeyes Louisiana Chicken and today was Dickey's Barbecue Pit. During this quarantine, I'm trying to stay at home as much as I am not close to any of them. Where I only go out for the T-Mobile Tuesdays. So far the only 1 that have worked are the Burger King Deal all others haven't. read more

T-Mobile - T-Mobile Tuesday Deal! - Mobile Phones Near Me - Palmdale, California

Went to this store multiple times just to see if an old phone that I had bought from them a few years ago was unlocked. Each time I went they asked me for different "proof" to bring down to my marriage certificate!!!& after all those times I went back they still didn't help me. They are lazy workers that don't want to take the time to help unless you're getting a new phone or sale. Very disappointed with this store & their employees!! read more

I came in to get trade my iPhone 12 Pro Max for a 13 and was helped by Jose, H. He was super helpful and was absolutely phenomenal when it came to resolving technical issues. He went above and beyond to resolve issues with the trade in system. He was very patient and took the time to help me. I hope T-mobile knows how valuable you are. Jose you're awesome. Thank you!!!!! read more

I walked into T-Mobile today to get some assistance with my prepaid account and I was greeted loudly and pleasantly by Jose and the staff . I've visited others' locations and have never been greeted this way , it was pretty cool . As I mentioned I've visited other locations and it seems the moment I mention "Prepaid" they all just point me to 661 (customer care) as if they only are interested in making a sale but I gota TOTAL DIFFERENT experience with Jose and this location he was kind enough to go through my account and explain some billing info but he also offered me a way to move my account from prepaid service to regular services ; at first I was hesitant but after he explained in detail to me the advantages and promotions it was pretty hard to say no . He was extremely detailed from the start with numbers (pricing) as well as billing dates and expectations. One of the things that totally convinced me was his attitude as well as his patience to not only explain but also to help me set up my devices . This is my go-to location going forward. I used the plus plan and received 4 free phones . Jose also made it a point to let it be know that he's my guy and if I had questions or concerns to not hesitate and to reach out . Thanks for the experience Jose and team . You guys are amazing . read more

This review is not directed at the tmobile store. This is for the 611 customer service. Beware when you cruise. Don't believe anything Tmobile tells you regarding avoiding charges on your cruise. I have never delt with a bunch of incompetent customer service representatives and ignorant supervisors in my life. I have been with Tmobile for over 6 years and I guess nothing lasts forever. After this last experience with them I just have to move on. read more

T-Mobile is the BEST SERVICE ! I got service in T-Mobile 9473 Store. and girl who serve me AMERICA Marroquin was so brilliant ! So helpful ! So Kind ! And so Patient ! It was best service I got in all stores of mobile phones. Thank you so much my dear AMERICA ! Good luck to you in your business. I gave you 5 stars for your service and knowledge . Your - Rahima Rajabiy. 08.29.2019. read more

I wanna say a big thank you to Mr.Gio and Jennifer they helped out with a phone I recently purchased for my son they had the best customer service, the experience was awesome they helped transfer everything from old phone to my new phone they helped get me started on the family sharing for my little one I can't thank you guys enough.. thank you so much Gio and Jennifer read more

Super clean, very friendly and very cool inside. Raul helped me, he was extremely kind and really helped with my problem. I wanted to avoid buying a phone and it really was a storage issue. As text savvy as I thought I was He helped me walk out of there with a working phone. I run a business and needed to up and running ASAP and that's exactly what happened. Thanks Raul ! Your the best and you now have a loyal customer. If I need to buy anything I'll go to you ! read more

I went in to inquire about switching service over to Tmobile & the salesperson lied to my husband & I. We left without any service, phones ect...and we were blindly charged $14.99? I called Tmobile and they said they would take care of the bill but we still got charged. Beware going into the store & inquiring, cause they will charge you for NOTHING read more

I went into this T-Mobile and they made everything so simple and easy. This is a great team!! They deserve 10 stars. I appreciate the honesty and the help. Everyone should experience this costumer service!! read more

The staff at the AT&T store on 47th and Avenue S are outstanding and their customer service is top notch. I never have an issue when I go I . They are friendly and courteous when I walk in. read more

Wow, unbelievable customer service from Eric (hope there's only one Eric). I went to open an account about 15 days ago and was assisted by Eric. Eric is VERY knowledgeable and courteous. I could honesty say I had over a 100 questions about T-Mobile and he answered them all with a smile. He's professional, polite and he shows great pleasure in assisting customers. Today I went back because I had a few more questions, this time about the device itself, again he answered and resolved ALL my questions. Thank you Eric, you're Awesome! So if your ever in need of T-Mobile customer service I strongly suggest you stop by T-Mobile store on East 47th St. in Palmdale and ask for Eric, he's the best in town. I promise you will get best customer service and will agree with everything I said. read more

Something wrong here. They are either complete imbeciles or lazy, or just don't know what they are doing half the time. I mean how hard is it to work at tmobile, and sign people up for service? It must be rocket science. Tmobile now has an unlimited $50 prepaid plan, tmobile one plan, unlimited 4g, unlimited everything. it used to be $75, now it is $50. I was told by customer service to go to a location and get a new sim card for this new plan, because it is part of their new billing system, called rebellion. The old system is legacy. I called prior and the fool who answered the phone didn't even know they had an unlimited plan for $50, that was the same as the $75 plan...It is right there on the tmobile site..this fool was like are you talking about the senior citizen plan. LMAO...i said no, its on the tmobile site dude, do you know what you are doing, and i hung up. I called another location and asked them about it, and they knew exactly what I was talking about, so this stuff is not a mystery....Anyway I was close to this location, and I think I forgot I talked to the moron on the phone at this location, and I went in and said I want the new $50 tmobile unlimited plan, it is called rebellion version 2, and customer service said i need a new sim card...Well this fool said ok, and gives me a new sim card, and says its $50, so I pay, and I asked him its the new unlimited plan right he says yeah...So I go home and look at my phone and this fool just changed my current $75 plan to the simple prepaid plan for $50. HAHAHAHA...then I call them and tell them what happened and another fool answers and he is stuck on stupid telling me i got the simple prepaid plan and thats the only $50 plan. then he says oh rebellion that's only for new customers...(well duh dipshit, you have to cancel my old account and make a new one, that's the whole point)....But I gave up...it hurt my head just to listen to him...what a nightmare...these fools got dropped on their heads when they were kids or something.... read more

I walked in with my dad to purchase a new device and I didn't have great customer service. The employee was in a hurry to finish "helping" me and I felt rushed through the whole purchase. I don't remember his name but his associate number ended with 114, had a brown reddish beard and spoke English and Spanish. He didn't offer any cases, charger, or screen protector. My dad made a comment about needing some but I decided to walk out and purchase somewhere else. Since he needed a charger asap, we decided to go back since it was the closest location at the time and luckily we received help by someone else. It was a night and day experience. This sales rep was nice, welcoming, and very attentive with our needs. We ended buying all the accessories we needed through him. I would definitely give this place a 1 star, since I didn't feel good with my purchase at first but after the second time walking in, different sales rep I felt a bit better about spending over $800 in this location. Customer service is highly important to me, since we could've easily ordered online, with a better idea of what we were purchasing, better help too. If u need great customer service, avoid this location. read more

My wife n I first went the t mobile location on Palmdale Blvd to have my wife's s9+ screen protector replaced but they did not have one available at that location. So I asked the sales rep to call the 47th location. They verified that they had one in stock. When we got there we waited about 10 mins or so cuz there was other customers before us. Jennifer was the sales rep who helped us. She was friendly and helpful. She installed the screen protector. And also helped me with Installing the tmobile Tuesday app. We recommend this place for cell phone services. We go the Palmdale blvd location for cell phone transactions, now we'll definitely come back to this location on future transactions. We are pleased with the customer service we got from beginning to the end of our visit. Thank you read more

So much better than the other T-Mobile stores. Especially that sketchy place over on Palmdale Blvd. It's also nice to have a place that uses a check in system so whoever comes in first gets helped first. Oh, and the whole crew is pretty dope! read more

This T-mobile is the best! No waiting... I love how easy they make it to pay online or over the phone which means I don't have to wait at all in the store. It really saves me time! Save money... Their T-mobile services saves me so much money compared to the other providers! Friendly people... I believe in the golden rule. I'm so happy that they treat me as nice as treat everyone I encounter. Problem solvers... No matter what problem I may have I know that by staying calm and collected and explaining the situation they have a solution for me. Thank you T-mobile for being awesome. read more

I have never had great experience buying a phone. It was so quick and easy I was almost sad when I left. Thank you all

Disappointed. This store has the worst customer service ever. 3rd chance I give them and still useless. I won't buy anything on support there business. Please go somewhere else. The drive it's worth it. The only person good enough to help there it's Jennifer (Jenni). A white girl who has a great customer service toward every customer. Please Jenni go to another job who will appreciate your awesome customer service. Everyone else which of them then are bilingual Spanish speaking people are shit! Yes I said it shit! Because you can't and won't help your own race to be able to buy or solve the smallest problems that T-Mobile has. There's more customers that T-Mobile can have but not going to die to this kind of stupid customer service. So please don't change the store. Just try to change everyone into Jennifer attitude and excellence customer service. Also all those good reviews must be from other employees friends. Cuz I've seen Eric and pls! They all suck. They only flirt with the young girls and try to get them to buy something. I just hope those girls are at least 18 years old you PEDOS. read more

I went to this T-Mobile on August 9th my iPhone was not working and I was trying to upgrade to an iPhone 11 . We arrived and they informed us that due to COVID we were to wait in our car for about an hr as they were behind. We returned to our car decided to drive to get a drink and come back as we were told we'd receive a test message when they were to help us. We then waited for 2 hrs in our car and they never reached out my fiancée became so impatient we left. I had to wait until that Friday when I had time to go to another T-Mobile to upgrade and struggle with the phone. I was very disappointed not in having to wait I know things are differ but with the lack of accountability. Insuring they are able to help the customers. read more