Prompt professional service. I am and will be a returning client. Decent and fair costread more

I had a very disappointing experience with this store. I took my damaged iPhone in for a back…read moreglass break. Was assuming a one day repair and left the phone at the shop. As I only use my iPhone and do not have another phone, I asked that they (uBreakiFix by Asurion) let me know both status updates and completion via my email address. They had my 14 max Pro for almost 4 days with only one notification that I received was that the repair had begun. I did not hear back for three days and drove to the shop today to check on the status. It was done and I paid handsomely for the repair which included a cleaning. the phone was returned completely drained of power and had no sign of the cleaning which they charge you $34. The counter guy took out a towel and wiped off the outside. I cannot believe that anyone would return a cleaned phone smudged and full of finger prints. Is there no quality control?!? Lastly uBreakiFix used non Apple repair parts and informed me that the water proofing was no longer guaranteed. I would recommend that you use only Apple approved repair shops and not go to uBreakiFix. What a disgruntlement. Stay away!

They are good for cell service, but terrible for home internet. They gave me a router that has an…read moreIP Address that is in a different State from where I live and causing my Streaming Service (YouTube TV) to constantly ask me to verify my location and I must go to a computer and input all info then wait to verify my location. Also constant messages that my network is disconnected! I will be going back to Spectrum first opportunity, wish we had TDS Fibre at this location.

I wouldn't recommend Verizon to anyone. I had them for 3 years and they raked me over the coals…read morewhen other carriers offer better prices. Before pulling the plug, I ordered another phone with them. 2 phones and an extra line for $125. Ended up, you can get a better deal from spectrum. ($75) I tried to send the phone back but the CS person sent me a return shipping label with my own address. I took it back to a store and they charged me $50 restocking fee. I opened the box. Never used the dam phone. Just because they are a giant doesn't mean you will get better service. Head to the hills. They rip people off.

Warning - not a corporate store. You will pay through the nose here. $20 for a SIM card.read more

I bought 2 new iPhones, the Sales person trash talked every customer as they walked out to a…read moreco-worker but in front of me. I normally wouldn't post a bad review for one "bad apple" but I stopped in the next day and another (different) sales person was condescending and interrupted me even though I know more about phones than he does. Clearly all customers are stupid in their eyes. I'm sure I was trash talked as I left.

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.

A very good store. I was there buying a Mac mini and they did not tell me that I needed to get one…read moreof those apple studio displays. They told me that I could just get a third-party monitor and keyboard. It was great! Why does everyone keep hating on apple Hilldale?

A ROTTEN APPLE…read more Today I had my first negative experience with Apple. Sorry for the long read, but I'm angry enough to relate what happened. About two weeks ago, I bought a new iMac. The 2019 model I had was working fine, but I wanted to upgrade. I was told BOTH online by a consumer shopping assistant and in the Hilldale store that my current Mac was worth $100 in trade. (Not great, but at least something, for a computer with no issues that was babied). I ordered the new Mac. I picked it up 9 days ago. I was told "you have two weeks to get the data off your old iMac and reinstall the operating system". I took 8 days to get it wiped and ready for trade. Today, taking it in, I was told by the manager at Hilldale... "Oh, it's worth zero now... but you can leave it here and we'll recycle it." I argued the point that they had given me a period of two weeks to get it in for the trade, and he said "Well, I guess in that time it went from $100 to zero. Sorry." I brought it home. I went online with Apple. Talked with "specialists" online about the order who told me, "It looks like 15 hours ago the value dropped from $100 to 0." I said...."You gave me two weeks. I took 8 days. This is a bit ridiculous." It may be the last shopping experience EVER for me at the Hilldale Apple Store. Man, I miss the helpful people at Graphite. I doubt this would have happened.

We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our…read moreservice. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage.

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

Actually the guy in the photo messed up my families entire account somehow. It took weeks to one…read moreday figure out why our bills were not accurate. Several months passed and when I finally got around to stopping by the office I was told that that employee screwed up a whole bunch of stuff and had been fired months ago. Finally, I believe, around 2 years of completely losing my mind about how much money we were being overcharged someone eventually realized the mistake and in the end we were still TSOL. I can't remember how many years we've been with this company, but when we first got into their service, I was still working for their parent company (TDS TELECOM used to be a parent company, I'm not sure if they still have any affiliation) and at that time it was free, as a benefit package with my job. That was 2006. If T mobile didn't suck so bad they'd be an option. Verizon, same thing. Now that I think about it, and can't think of any other companies, I'm recollecting the cold hard reality that my actual immediate home address is in a strange dead zone. Meaning that US Cellular was the one service that my house could get a decent signal. That was years ago, but the two neighbors that I recently spoke to about this issue told me they too were stuck inside the US Cellular web network because of that same problem. I wanted to delete my review, since I now pretty much despise Yelp. I'm systematically trying to delete every single one of my reviews but it takes more time to get rid of them than it did to write them in the first place. Well, not really but it's a damn pain.

They need to work on their business practices, especially advertising. I use craigslist a lot and…read morethey relentlessly spam the for sale sections with multiple ads everyday. It is extremely frustrating to try to look for things on there. Dont know why they cant just pay for advertising like regular businesses. Just that alone makes me believe they are a very shady company and not one that you can trust. I would stay far away from them!

Would give 0 stars if that was possible. Attempted to sell two iPhone 7s. Received a quote online…read moreand employee confirmed the same price in his system when I stopped in. He didn't have enough cash on hand for both phones, but said he could do one for that price. But called his boss to see if he could have cash dropped off. His boss then changed the price and lied about the new iPhone being released (the specs haven't been released, let alone the phone). Additionally, had to speak to the boss (Tony) on the phone because the employee was too scared to tell me what his boss was saying. Boss was incredibly rude on the phone, in addition to lying, and refusing the agreed upon price give both online and by his employee. Go elsewhere!