I'm here to tell anyone and everyone not to shop the Hopewell Junction, NY location. I would give…read morezero stars if possible. Do NOT go here!!! They absolutely screwed up our plan, keep telling us to call corporate, then corporate tells us to deal with it in store because they set it up, and it has been an absolute nightmare that no one can seem to straighten out. We are not only not shopping here ever again, we are leaving verizon altogether.

I popped in today to get a new phone because my old one sucked. Rob helped me and he was friendly,…read morefunny, and had a great taste in music . He helped me secure a new phone even when things seemed bleak. He drove to another location to get the item I wanted and met me back at the store within the hour. He made sure I got all of the promotions possible to save me the most money and who doesn't want that? I had a great experience and left with what I wanted... even more. I needed a new phone so bad and I'm glad I just went into the store and got it done.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

I only go here for spare parts when I'm repairing some electrical item. They have a pretty good…read moreselection of electronic parts, cables, switches, plugs , that kind of stuff. Most of the time I can find what I need. The guys that work there are mostly kids or young men and women and usually don't know anything about electronics so you have to be prepared when you go in. I think radio shack has become mostly about selling cell phones so it's not like it used to be. I hear that Radio Shack headquarters is going to have to close a few hundred stores so I'm hoping this won't be one of them. It has served me well for many years. I miss the old days when they had the battery club. LOL They gave you a card for free and you could pick out one free battery a month. They would punch the card each time you picked one up. I used to get a free 9 volt every month.

To see this store get 2 stars is awful. I gave it five stars because of the relationship a lot of…read moremy friends and family had with a former manager named Victoria. She was awesome!!, took care of everyone of my friends and family members when they need any electronic device or accessories. She is now a manager close to her home of New York, of which she will be greatly missed. So now I have made friends with a sales associate named Kyle. As young as he is, to me he is the male version of Victoria. Took great care of my mom when she got her iPhone 6 upgrade. According to my mom even though the store was busy he took care of her and the customers. Showing her how to work the phone. Oh boy now my mom is the texting queen, Selfies and all! Yikes!! Radio shack is still my favorite store for all me electronic accessories and phone upgrades.

I had the best experience today with Jeremy helping me select a new washing machine and a dryer. He…read morerecommended reliable brands, loaded items in my car. I even bought a blackstone grill. Amazing prices and service.

Let the buyer beware. I went in today looking for a new…read morerefrigerator. I'm glad I had my phone with me. I was able to find all three of my top picks from the Lowe's website. Two of them were priced higher in the outlet than online. And the outlet charges $125 for delivery compared to $39 online. I was going to order online but was having trouble with the delivery options, so I went to "regular" Lowe's in Southington. Turned out the delivery option problem (website offered next-day delivery for a surcharge, but it reverted to regular delivery at checkout) is a known issue that they couldn't even override in-store! However, the price that came up in-store was almost $200 less than the already good online price. And the young woman who helped me, Jasmine, was wonderful.