Very helpful, went over and beyond to make sure I was taken care of. I went to another store and they said they couldn't help me.., I came to this location and the manager took care of my problem within minutes. Definitely will be coming back to this location! read more

Absolute garbage. They were unable to port a phone number, the phone was never operational. I had just moved and it was hugely disruptive not to have a phone. The woman who works there could not care less, AT&T tech support are incompetent and the company now insists I owe hundreds of dollars for a non functional phone that I returned. Garbage company, garbage staff. Update, as per the owner response to my Google review, I emailed the address suggested and received no response. To warm other customers, attaching a copy of my bill as well as the usage data that the customer service representative finally provided. I was billed $202.61 for a phone that I had less than one week. The total data usage was: 5 calls, 0 of which were completed, only going to an automated message saying the number was not set up 2 texts, also unsuccessful 1.25G - likely an output of the setup process because this phone never worked Added bonus, because I cannot access ATT.com due to the account being closed, I had to pay by phone for an extra $5, bringing the grand total for never having a functional phone to $207.61. My advice to the people of Marysville, be very cautious with this AT&T, I deeply regret ever attempting to set up service here. read more

AT&T Store - Mobile Phones Near Me - Marysville, California

This is a privately owned business not an AT&T store. Normally that would be better. Not in this case. This store takes every opportunity to gouge their customers on items which are free at an actual AT&T store (sim cards are just one example). They are also very sleepy. Poor customer service. read more

Nicole was amazing!!!!!!! Thank you for taking good care of me. Had a horrible experience with the grass valley store so happy I ended up coming to this location read more

I love our local AT&T store! Adrienne, Cindy and the other gals help me with all my questions and show me different ways to work my phone. I have bought 4 phones from them. read more

This place gave me and my husband one of the most frustrating customer experience we've ever had. It was an absolute nightmare. Honestly I would have rated it with no stars if I could. We walked in on 4/29/16 to see if we can possibly open a family plan together with a reasonable deal. I was on a month to month plan with Verizon and I had a nearly brand new iPhone 5s. My husband desperately needed a new phone and at that time he was on my mother in law's family plan. Cindy was the salesman who helped us. She was super sweet and made a lot of promises and calculations which later I realized it was all false assumptions with lack of knowledge. She advise me to trade in my new iPhone 5s for an iPhone 6 and let's me know that the trade in value will be issued on a prepaid Visa card with the value of $650 minus the $80 installation fee. She said that The card will be mailed and received within 6-8 weeks. I specifically asked if there's any last bill statement I need to submit in order to receive the Visa card and I was told by Cindy to not worry and JUST wait. She also calculated our new monthly plan to be around $135 with a military discount and I was very happy and appreciative of what she had figured out for us. They took my iPhone for the trade in and Me and my husband both left with new phones. 4 weeks later our first bill came in and it was close to $300. I figured there must be a few first time fees. 8 weeks later our second bill kicked in and it was $225 the bill remained the same moving forward. On top of that the Visa pre paid card with the trade in value I was promised was never received. I called back the store to check with her and sounded like a total different person. she refused to even let me finish what I had to say and rudely told me to call customer service. Of course I meant nothing to her as a loyal paying customer after she got her commission check. Later on that day I called customer service, waited 45 mins over the phone to speak someone, when i finally got on a phone with someone he ended up putting me on hold for another 30 mins because he couldn't find an answer for me. Then he had to transfer me to another center and put me on a 3 way call which never happened because the call center was closed. After being on the phone for close to 2 hours without an answer I was beyond livid. The next following day I had my husband reach out to customer service because I simply had ENOUGH. He explained our situation with experience with Cindy with the representative and the answer we got was that they're sorry for the wrong information we were given. But we had to submit a last bill from previous carrier in order to receive the Prepaid card. Also we were told that the value isn't going to be what We were promised by Cindy. We waited another 6 weeks and finally received the pre paid card after over 3 months of going back and forth with customer service. But guess what was the balance on the card? $130!!!! UN-effing believable!! Excuse my language but It does not take a math genius to figure out that $650 minus $80 does not equal $130! Not even remotely close to what it should be! I can't not believe that we wasted so much of our precious time on a pathetic $130 pre paid card. I could've sold my phone for much more easily! Way to rip us off Cindy! What a genuine, knowledgable, helpful and honest salesman you are! I apologize for the awfully long review but I do think everyone needs to be informed with the truth. This message is long overdue and I'll be writing a formal complaint to corporate. I doubt it would change anything but it's the right thing to do. Do not visit this place and please take my word of advise and take your business elsewhere! :( read more