NEVER GO HERE!! I went into the store to upgrade my phone…read moreusing the promotional trade in. I was given 14 days to make sure that everything works before giving them my trade in phone. When I returned to the store 8 days later to give them my trade in phone I had to wait 45 min and then I was told that the person who sold me the phone added a line to my account and attached my trade in to the new line. I was told the new line is costing me $20 per month and I can't cancel it or I will lose my trade in. The only other option is to return my phone with all of the original packaging which I no longer have. The trade in was supposed to be a $19 credit per month but now I have an additional $20 charge.

My name is Josh Sursa and I've had AT&T for over 20 years. We just purchased a new home November…read more15, 2021. We started the process of getting new Internet service at our home on November 11, 2021. We were told someone would be at our house on November 17 and waited for more than four hours and no one showed up or called or emailed to state that no one is coming. We called AT&T back the evening of the 17th and they stated someone else has an active account at this address. We got the previous owners on the phone with AT&T and they never had your Internet service at this home. They even drove to an AT&T store on November 20, to prove that they never had AT&T service. The previous owner is a cop and told AT&T that the previous service must be fraud as the home is one year old and they were the only owners. At this point we were told everything has been cleared and a new service technician would be scheduled to show up at our home to connect our Internet service. On the 21st we went to the store and spoke to the manager. She manually entered our technician request. She stated they would be out on the 22nd or 23rd and we would get an email confirmation. We never received any emails so we followed up daily on the phone with AT&T and spent over two hours every call trying to get this resolved. On the 23rd we were told to provide proof of residency documents. We have emailed the warranty deed to our home as well as a bill showing we have electrical service at our home. We have emailed this information three different times and AT&T still cannot clear our account. (Case ID 72717292, Case ID 72748776, Case ID 72755110). On Thanksgiving morning we finally were able to schedule a technician to come out on Friday the 26th. The technician came out and hooked up the equipment but sill cannot provide service because he said the previous owners have an EarthLink account that is still connected to this address. We bothered the previous owners again asking if they would double check that their prior account with EarthLink was canceled. They called and confirmed that their account was canceled. We called AT&T back and spent two hours on the phone with four different people letting them know again that the EarthLink account was canceled. We were then told because according to your records the previous account is a business account it would take 15 days before we can have an answer on whether we could get Internet service. My wife and I work from home and make a living by using Internet service. We have been working from home for 20 years and never had such issues. We have done everything AT&T has requested (which has changed every call we make to your company) and there is still no resolve to our problem. We have been told by multiple managers that they were looking into it and would call us back. Only one has called us back of the eight we have spoken to. However the message remains the same-nothing can be done. We have exhausted all options over the phone and are asking for your help to fix the situation so we can work on Monday morning. Please look into the ridiculous run around we have been given. We have tried to report this as fraud since it clearly is and that hasn't been resolved either. We have had an easier time buying this house than obtaining internet. The system is clearly broken. Please help resolve this.

I have used this service several times and the work has always been excellent at a reasonable cost…read more- in fact they have even provided services for no cost to me on a couple of items. Very knowledgeable and I recommend them highly!

Walked in asked them about repairing my iPhone XSMax screen. They gave me a reasonable price and…read morehad it done within 20 minutes. Great customer service and quality repair. While waiting I told them I had an iPhone XS that I was going to sell. They made me a decent offer and bought it from me. I highly recommend you take your phones, tablets, and laptops to these guys!

If I could give -0 stars I would, blonde hair black lady not helpful and rude as can be,brought my…read moreiPad in paid $160 for a screen fix, screen is completely coming off after 1 month. She claims they don't keep information in the system & did I have my receipt as I explained I could go possibly find it but isn't my information in your data base. Then proceeded to say it's out of warranty anyway. Refused to even check or look at it. They had to have used Elmer's glue to fix the screen. 0/10 would not recommend after recommending people before I had my own bad experience. Save your time and money.

Big Al is good and will take good care of you. I had him repair my phone and he done a good job…read more I bought a phone from him that was repaired by him and it lasted me several years. I bought it at a fraction of the cost for a new one of the same name brand.

Reiko New York has finally opened their store in Dallas, TX!…read more I have been keep buying Reiko products for several years directly from Reiko New York, as always positive experience. Last time, I called sales from Reiko New York, they told me that Reiko just opened their new store in Dallas. The online sales I talked to told me to check out the new store. He also told me that there is no shipping fee if I order directly from the Reiko Dallas store. So within three months, I went there a couple of times to check out the new items. The two sales in the store help me a lot, I always feel very confident to buy Reiko products when I talk with the sales in the store. These two folks are very professional and detailed oriented. If you are in cellphone accessory retail or wholesale business, I will highly recommend Reiko to you. Sam

From the owner: 15 years trusted wholesaler for phone accessories. Great supplier for your business. 15,000+…read morequality items for iPhone, Samsung, HTC, LG, Huawei and more Devices. Great prices, NEW shipment every week. The largest wholesaler and manufacturer of cell phone accessories for over 15 years. We have a huge selection of over 15,000 products to choose from, and new shipments of the latest models and products coming every week. Whether it's Apple iPhone accessories, Samsung Galaxy accessories, LG, HTC, Nokia, etc., covers, pouches, headsets, chargers, screen protectors or other wireless accessories for carriers such as Verizon, AT&T, Boost Mobile, Cricket, metroPCS, etc.

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

Ray helped me with my phone screen. It was cracked and he fixed it in under an hour. Great service…read moreand i'll always come here for phone issues.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

As their services states, They will pick it up from wherever you are (or work on it right there…read morewith you if they can) then meet you at a convenient place for payment and pick up. The gentleman who helped me out Azee was very nice and very fair of my needs and prices. Was more broken than anticipated so the price had to be higher but he still gave me a very fair option in which i took and they did a very good job in a very short amount of time. Thank you guys and I will tell everyone i know about yall. Please give them a call they will work with you and for you, great group of guys.

Cracked my screen while i was in town for a meeting. The phone would not work and I needed it…read morerepaired fast. Setup a repair and my phone was fixed while I sat in a meeting and didn't even have to go anywhere! Worth every penny and took no time out of my day

Totally recommend this place to fix your broken phone, haven't we all had this issue at one point…read moreor another. They were very courteous and service was fast. Also you can shop for other goodies while you wait! My new go to place for phone damages or accessories!

Sent my iPad to have the screen replaced, using Groupon. It's now been 3 months and I don't have my…read moreiPad back.

Big shoutout to Nathan! He went above and beyond helping us yesterday--he was very kind and patient…read morewith us. The T-Mobile Midlothian location has the best customer service ever, especially Nathan. We appreciate him very much! Bethany H

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile