My family (me, wife, and 2 teen girls) stopped by our local AT&T this evening to see about some wireless phone plan options. Ryan helped us figure out a good plan that would work for us and finally get us off the terrible NET10 plan we've been struggling on for years. He and two other staff (can't remember their names, but they were also great!) managed to decrypt the maddeningly labyrinthine Net10 phone number porting process and got us all moved over, even though it meant that they had to stay WAY past closing. Thanks so much to Ryan and the other two nameless AT&T staff! read more

Absolutely horrible service. Manager didn't even greet me when I walked in. There were two people in front of me whenever I got there by the time she even approached me the store was closed for 30 minutes mind you I waited to even talk to her for an hour and 30 minutes. just for her to activate my my brand new phone under the wrong phone number and say I'm sorry. Have a nice day. read more

Got there and the door was locked. Still had 15 min. Before ever even telling the girl what we wanted she said she was closing in 15 minutes and had "somewhere to be". She set an appointment for 10am the next morning. The store didn't open till 12, but I thought obviously she set an appointment so someone would be there...jokes on me. The new rep that helped the next day was helpful, but the prices that were promised were wrong and still have to go back the next day. They have mostly Apple products and a crap inventory. If they weren't the closest store I definitely wouldn't even go at all. Hopefully the customer service is better than the store has represented since this is a new service for us. read more

My wife and I stopped by this store to upgrade our phones. There was only one person working at the time we arrived. The young man who was working did a great job. While we were upgrading our phones it got busy, at one time there were four customers in the store and this young man was helping all of them at the same time. He was very professional never got frustrated was very kind and helpful to everyone in the store. It was a pleasure working with him and we will definitely go back when we need something. read more

Victoria and the boss lady (never got her name) helped me so much today! There were some technical difficulties with starting up a new phone service, but they were helpful, friendly and patient. Definitely appreciate them helping me out this afternoon. read more

This store is pretty sad.. the selection and inventory on the store floor is bare. The only reason I didn't give this store 1 star is because it was clean and the employee was kind. However, I waited over 30 minutes to be helped because they only had 1 employee in the store. I ended up leaving because it took so long. I came here to switch my service from Verizon to AT&T and looking at how they do business here I think I'll stick to paying few dollars more each month with Verizon. read more

I went in to get a new phone. All I got was a hard sell trying to coerce me to get a phone that I repeatedly said wasn't what I wanted. I ended up buying from AT&T online and getting help from a different store to get everything transferred. If at all possible I'll avoid this store in the future. Go to the AT&T store on s. Rutherford to be treated with respect by people who are happy to help you. read more

i've had several issues during an in home swap to att cellular, i was actually shocked when i went in the store and actually got help.britney keller was amazing! it's nice to actually find someone willing to take the time to help, i absolutely appreciate her for taking the time and being on top of her game. read more