Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

Got my iPhone back after a screen replacement and it was prone to freezing. When I took it back the…read moreexact same day, they claimed a minuscule scratch (that wasn't there when I took it in) voided the warranty so they couldn't check what was wrong. I took my phone to another uBreakiFix location and they were blown away by how poorly it was installed. They told me that there were display connector pins missing among many other things that these guys didn't care to check. DO NOT GO HERE. They make you pay at drop off instead of pick up due to a "management change." They'll also try to sell you on a secondhand screen and claim you won't notice a difference, which isn't the case

My daughter stepped on her phone and broke it and I did not want to have to pay for a new phone. I…read morereached out and heard back within a couple of hours with a quote. A few hours later her phone is fixed!! He was prompt, kind, courteous and efficient! It only took him 30 mins and he came to our house! You can't get more convenient than that!! I never expected to have such fast service! I highly recommend if you need your phone repaired or a TV mounted! I will definitely use again!

Prior to arrival, Sohbe was extremely responsive. He was punctual, polite and professional with all…read morethe tools required. He also fixes iPhones! I would highly recommend his service.

Perfect service, fast and knowledgeable. Customer service and cost effective. Highly recommended…read morehim.

This place is great. Fast & friendly service. I have been using them for years & they are hands…read moredown the best in Nashville.

Money wasted, bathroom clean Saddest moment before…read morebreaking. Now what's your purpose IPhone 8 Alex T. & Streling & Brandon were great experts on Tech Industry. https://www.ifixit.com/products/iphone-8-replacement-battery

This has been one of the worst customer service experiences I've ever had. This review is both for…read moreubreakifix and for Asurion. I brought in my Samsung Galaxy S24 for repair in late June because the USB-C port wasn't working. I got the phone back with the port fixed, but a few days later I noticed the GPS wasn't working. Over the next 5 weeks, I made 5 additional visits to the store -- a software reset, reinstalling Google Maps, a promised hardware fix that never happened -- before Shamaar threw up his hands and said there was nothing he could do. Imagine a repair shop saying they can do nothing about the damage they caused during their repair!!! It speaks volumes about their attitude toward their customers. The backstory: Shamaar had damaged my phone's screen during the port repair, which is what broke the GPS. When i originally picked up the phone, he simply said "hey, we replaced your screen for free". It wasn't until visit #5, under my direct question, he revealed *he* had damaged my phone's screen (a month ago) and the change in screen had caused the gps to stop working. Luckily, I'd bought the Asurion Tech Care plan when I first brought the phone in, so it was covered -- but that started a whole new saga. My claim kept getting rejected. Asurion customer care gave me wrong information, and when the claim was rejected again, they said they couldn't help because they don't talk to the department that approves claims. I went to the uBreakiFix shop, and they said they had no visibility into claims and to call customer service -- the same customer service that already couldn't help me. A department throwing up hands because they are unable to talk to another internal department, to which a customer also has no access, has been the recurring theme of this entire experience. My claim was finally approved and paid out 1.5 months after the GPS first stopped working. In the meantime, I got lost driving a dozen times. Since the Tech Care plan also covered my laptop, which had developed hinge and battery issues, I filed a second claim -- figuring the phone experience might have been a one-off. It wasn't. After a second painful claim approval process, I dropped the laptop off Monday 8/17/26 at 10am, and was promised a delivery time of 3pm. Shamaar asked me to bring in the charger around 1:30pm (I'd had it with me that morning and would gladly have handed it over then, costing me another needless visit). At 1:30pm he told me the repair was almost done and the laptop would be ready in 1.5 hours. An hour later, I got a message saying the motherboard had been damaged and wasn't compatible with the new battery, and they'd ordered a replacement. (The motherboard being damaged becasue of a new battery makes no sense to me. I've replaced batteries on 7-8 laptops over the years). Delivery was rescheduled to Wednesday. On Wednesday, Shamaar said the part hadn't arrived -- blaming Asurion -- and now expected it Friday or Saturday. It is now Monday, a full week later, and the part still hasn't arrived. When I pushed, Shamaar's response was: "Once we order it, it's out of my hands -- it's up to Asurion" (Typical throwing up hands). I waited an hour in the shop while he tried, unsuccessfully, to get an answer from the parts manager, Jennifer over internal messaging (there was no protocol for him to call her or escalate the matter internally - another example of the atrocious internal processes that cause the customer more pain). A week in, I still have no idea when I'll get my laptop back -- despite an approved claim and a same-day repair promise from Shamaar. Because the situation is hopeless, I ordered a new laptop. I will never do business with Asurion or uBreakiFix again. The recurring pattern -- whether it's the uBreakiFix shop or Asurion customer service -- is internal silos and hands being thrown up while the customer is left holding the bag. (FYI uBreakiFix is owned by Asurion) I strongly recommend taking your business elsewhere. This place is a joke. Pay attention to the 1 star reviews.

If you need a quick fix. Phil is your guy. Would def recommend and will use again. Right in…read moredowntown and can help when you need.

From the owner: Cellular Connection provides mobile and in-house cell phone repair, used and new cell phones, cell…read morephone accessories, and pre-paid cellular service plans. Fast, affordable, friendly service! Call us today for a free cell phone diagnosis! Convenient downtown Nashville location.

Like the klutz that I am, I dropped my phone and the entire screen was distorted and discolored. I…read morewas very frustrated, but when I called and asked if they could fix my phone the same afternoon they assured me that they could. They fixed my phone in about 30 minutes and it looks better than it did before I dropped it. The good thing is there is a 90 day warranty so if for some reason some thing does mess up I know that they will take care of it. I recommend this business.

I honestly don't know how this guy doesn't have any reviews yet, because Drew is the man. I gave…read morehim my iphone to fix and he told me to come back in an hour and when I picked it up it looked as good as new, on the low too! Drew is real friendly and definitely knows his stuff, highly recommend!