I have been a customer of T-Mobile for 19 years the prices just keep going up no real incentives…read morefor long term customers.

This is not a real T-Mobile Store!!!!!! Its an "Authorized Retailer." Beware - the staff there will…read morenot tell you that because they want your commission!!! My phone was broken and they tried to tell me there was no way for me to buy a new phone without adding a new line. That is false! You just need to go to a real (corporate) T-Mobile Store - there is one on Carolton. This was easily the worst customer service I've ever had. I walked in and stated clearly - I need to buy a phone today, I don't need anything else. She could have just told me I needed to go to a corporate store for that issue. Instead, she made me wait there for 30 minutes, assuring me that its impossible to buy a phone without adding a new line. Obviously that is not true, people's phones break or get stolen all the time, they just buy new phones. Eventually after speaking to her manager, Jonathan, he explained they get paid on commission - no wonder she didn't want to redirect me to the right location!! Anyway once I called a family member and she spoke to real T-Mobile customer service, we realized this is a fake T-Mobile Store and that is why there are limited options. When I said that, the staff member who was supposed to help me became very nasty and rude. Extremely unprofessional. She had no sense of customer service or even human decency. I didn't have a phone to call anyone or look anything up. She basically just said I was shit out of luck. She wouldn't even give me the phone number for the real T-Mobile Store so I could call and see what time they were open until. When I asked her her name, she refused to give it to me (.... not professional at all!!!). All I can say is she had hair that was dyed bright red. Her coworkers on service were Jonathan (a manager) and Joanna, and both were equally as unhelpful as this girl with the bright red hair. Don't come here if you want a phone!!! They are no help and do not deserve your commission. I hope the manager reads this and the girl with the red hair gets fired.

After a couple tries to set up an appointment, today we stopped by to try our luck to see if the…read morestore was open. The store was open and even though it was approaching closing time we did get the attention needed and were able to complete our business. Much appreciation to the staff for seeing this through.

Service is poor and employees cannot be trusted. They make promises but as soon as you sign up…read more,they don't want to be bothered by you. You will not like ATT. Find someone else.

SINCE MY REVIEW WAS DELETED OFF OF GOOGLE ILL RESPOND HERE…read more. If I could give ZERO stars I would, went to drop off an iPhone that wouldn't charge. I was told it would be $70 to pick it up, within 30 mins I get a call saying that it would be $150 to pick it up. So when I was finally able to go pick it up it was $186.99!!!! Not only that but now the flashlight doesn't work and neither does the vibration and no one can hear me on the speaker. DO NOT RECOMMEND AT ALL!!!!! 1. I AM THE OWNER OF THE PHONE! I let my boyfriend USE my phone when the phone was brought into your store. 2. WE dropped the phone off on April 24th.. so that was 26 days ago as of today. And the phone was picked up a few days ago. So nice try. 3. NOT ONLY the flashlight not working, the vibration not working, ALSO YOU CANT EVEN MAKE A CALL ON THE PHONE BECAUSE NO ONE CAN HEAR YOU WHEN YOU SPEAK INTO THE PHONE. All that was fine when the phone was brought in with a battery issue.. 4. And to clear the air on your lil comment about not speaking to me is your WRONG, because each time yall called MY phone, yall spoke to me not my boyfriend. 5. If yall are so strict on honesty, then yall really need to be more transparent about the prices yall give, but I'm not gonna argue with you, I already knew it was gonna be an issue the moment the phone was left there anyway so that's why I AS THE ACTUAL OWNER OF THE PHONE am writing the review. 6. That's why looking at your past reviews a few other people are complaining about their flash not working as well. But just keep denying the issues instead of offering to fix them. Because clearly from your past responses you make it seem like yall don't do any wrong. 7. And my all time favorite PROOF of them all. The receipt, that states clearly BELOW..... BATTERY & CHARGING PORT $169.99 With a GRAND TOTAL OF $186.99 And again Mister " VERY STRICT HONESTY POLICY" The phone was dropped off on APRIL 24, 2026 and as seen on the Receipt the phone was PICKED UP ON MAY-17-2026 and that's a total of EXACTLY 23 DAYS.

Very helpful and fixed my device in minutes they have amazing prices. There hospitality was amazingread more

Daniel was great! He helped is out and chuckled at our craziness. He explained things to my mom and…read moreshe is satisfied. So great experience overall.

I arrived to deal with a phone issue that couldn't be resolved over the phone. I check in, it's…read morevery busy. I see a Verizon rep (got his name Nick) dealing with a very rude, negative, impossible customer who wanted to go in circles. She had already been there over an hour. Nick maintained far more politeness and patience than could have been expected, don't know how he did it. Sara was quickly moving through customers, multitasking between them, making sure everyone was getting taken care of. These are two above and beyond people. I left the store 40 min past closing time as they were still giving the last customers what they needed.

Miss Trinity was very patient and extremely helpful to my handicapped sister who was experiencing…read moreterrible issues with her phone. She solved the issue and restored my sister's peace of mind. We will definitely return when the time comes to upgrade.

This Verizon store will make you want to switch carriers. Starting at management, right down to…read moretheir uninformed employees.

Lazy customer service, wouldn't help with menial tasks even though I'm an AT&T customer.read more

Have yet to have a bad experience with the folks in this store. I live nearby so I always walk in…read moreto pay my bill, and they are friendly and helpful, no matter who happens to be working that day. It's rare indeed that a customer service agent at a utility company appears to be on your side, but that is always the feeling I have here. I recently had a number of issues with my account, and the kind workers I spoke with gave me sound advice and did all that they could to work through the kinks. Now, the service through AT&T itself has been spotty lately, I won't lie. I've had to reset the router more than once. But when it comes to customer service, they are top... and worlds better than Cox. Wifi is quick too, even if it cuts out a lot. Thanks for hiring good people, AT&T.

Quick, friendly, and effective! Phone broke and they fixed the screen within an hour. Weekend saved!read more

Always fast & reliable. Very affordable in CBD area. The service is top tier. Customer service is…read morealways great!!!