TLDR: High Quality Service…read moreFast Turnaround (within the HOUR!!) No Games High Quality (non-OEM) Parts - you'd pay a TON more and wait a few days at the Apple Store to get this fixed. Flawless Repair, Great workmanship. The Backstory: Welp.. it finally happened.. after more than a decade of using several generations of iPhones, my current iPhone 15 Pro Max (ensconced in a usually VERY protective hard rubber case) managed to find its way to a hard tile floor quite energetically, causing the front screen to crack and spiderweb. Argh! All this after a zillion other falls, I suppose the stress finally caught up to that GorillaGlass. I searched high and low via Yelp, and Fix and Go NY seemed to always bubble up to the top of the list in terms of good feedback. So, I texted these guys, and they gave me a solid quote within 3 minutes of my initial inquiry. I asked a few more questions that they answered over the following hour, and before ya know it, I was on the subway over to their store to drop my phone off. While I was there, I also decided to have them replace the original battery with a new one, as my original just wanted to quickly drain. Lastly, for an extra ten bucks, they put on a protective glass screen over my new OLED screen. They expertly applied that protective screen with NO bubbles. Not easy for the mortal man! I was back up and running within the time window promised.. I had errands to run, so I came back about 2 hours later and my phone was all set for pickup. Zero delay. Courteous attentive honest service. Epilogue: I am pretty picky, but I did not notice any degradation in display quality whatsoever. Great workmanship on the repair. The new battery holds its charge way longer than my 2yo original battery. The only thing to be aware of is that the iPhone's hardware configuration status under Settings -Battery will gently report that you have non OEM parts in your iPhone. Not a big deal to me, except maybe at trade-in time, but what can ya do.. I need my phone! lol. All said, my iPhone now works better (longer lasting battery and scratch free display) than it did a week ago even before its nasty fall. PRO TIP: Be aware they do tack on an extra 3% surcharge to your quote if you are using a credit card, but I get that. No problem. PRO TIP 2: If you have an iPhone 17 Pro, they warn that you should get AppleCare if you still can, as the iPhone 17 screens are PRICEY and shatter easily compared to my "old" iPhone15 Pro Max.

Super attention on your needs. You feel like a person, not a…read morenumber. They go the extra mile to make you feel safe about the fix on your device. Not a mere flat quote, but a actual proposal.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Miracle workers. So kind and thoughtful. They get the work done fast and are very reliable. I have…read morebeen using them for years and would not have it any other way!

Very good customer service department, I had a problem with my device and they replaced it.read more

i bought a bluetooth speaker bb744 (lowest price model) at office depot in los angeles for $20…read more(might have been a sale-rather ridiculously cheap). works very nicely and has a good amount of volume. can't be synched, but if you can use 1 speaker i highly recommend

The customer service provided by Ryan Perdue was outstanding. He was professional, personable, and…read moreextremely knowledgeable. I was greeted as soon as I walked in and helped immediately. Ryan walked me through my trade in options and also shared potential perks that might be available to me as a Verizon customer. I saw the prior poor reviews and was a little concerned but my expectations were met. I highly recommend this location. Kudos to the other staff members who checked in on me as well.

Been a Verizon customer for 20 years (since high school), after walking into this location for a…read moresimple store pickup, I walked out of Verizon empty-handed and straight into AT&T across the street and made the switch. That's all I gotta say... store not great at customer service...

We went to the store to exchange L's backpack after he discovered a small issue. It was a really…read moreeasy process since it has a lifetime warranty. He really likes his backpack even though I think it looks massive though he is 6'3. I was thinking of buying a sling bag since I was at the store even though it looked too bulky on me but luckily they ran out of the size I wanted. It's not really my style but they're not really expensive compared to a designer bag.. After reading some reviews, I decided against it since it's not something I'd use. Again he loves his Everyday Backpack which he uses for work. The customer service was great. They were talking to a customer but once L got his attention, the guy was really nice and helpful.

This store is amazing -- beautifully designed with a thoughtful, modern layout that makes shopping…read morea real pleasure. The product selection is top-notch, as you'd expect, and the attention to detail is impressive. One standout feature: they provide wooden tablets cut to the size of popular devices like MacBooks, iPads, and Surface Pros, so you can test how different bags or accessories will fit before buying. A smart and helpful touch that really enhances the shopping experience!

I just recently bought a new phone (because my old one was stolen in Brasil. That will happen…read moreapparently) so I needed a phone case. I spent the equivalent of a small country's yearly GDP on this new phone so I didn't wanna spend another leg to get a phone case. I was calling around places in the city asking if they had cases for my specific phone, and a few places actually said they did, but when I arrived, they didn't have it. SMH! But then I called this place, after randomly searching for it on google and they told me to come down because they had cases. I got down there and they had literally 10-15 DIFFERENT types of cases for my phone, and the one I bought cost me $10 (not the $35 t-mobile was asking). When I left the store all I could think about was coming on Yelp and writing a review for how awesome this place is. It's a wholesale place so they have a HUGE selection of stuff, and the stuff is super cheap so if you need any accessories for your cellphone, this would be a good place to start. I would be surprised if you were looking for something and they didn't have it.

Only popped in to get a pair of headphones given I'd left mine at home and was desperate, and was…read morejust blown away by the customer service! The gentleman at the counter came over to me without a prompt and was able to offer really detailed advice on a very impressive range of headphones, and even offered to let me try them! Very reasonable prices and although I didn't spend long in there it looked like they'd got a pretty decent range of wireless stock, I'll be coming back!

My girlfriend and I just arrived in New York, Manhattan, and needed to get two US sim cards. We…read morefound MA Wireless USA Inc. on the web and decided to go there. The store clerk was super helpful and took the time to help us get a great subscription (US calls, text and surf + free international calls to sweden) for our 5 months stay here in NYC. He didn´t only crunch the numbers for us to find out which mobile plan would be the least expensive but also helped us setup our phones. After 10-15 min we got out of the store with working US numbers and surf. We can highly recommend this store for anyone who would like kickass service and great mobile subscriptions. Thank you from the two swedes!

As predicted this locations is officially closed. Maybe it's their attitudes…read more They rally can't compete with Apple there are to many smart aggressive sales ppl there willing to help. Ever since the M&A with Sprint it's all corporate like everything else today. That customer friendly vibe is lost.

Stopped in this store to do a simple activation as a new customer with all the info in hand from a…read moredifferent location. Not only was I effectively called stupid to my face several times (in tone and words) for coming in foolishly saying the wrong things that I was clearly not entitled to. I was also repeatedly warned to be careful since the other store and staff were inept, giving incorrect info and I, apparently not smart enough to catch it. Not only had the other store been professional and thorough, they'd taken the time to print off exactly what I needed so I could go to any TMobile shop to sign up as a new customer when I had the time. Who knew joining T Mobile could be so painful and frankly, not worth it after 4 visits to various Manhattan locations. This shop though, takes the cake in poor customer service. Verizon it is!