Had to go to the Att store to turn in a phone for the iPhone 17 trade in deal…read more We called Att to verify we can still turn in the phone and they advised us to drop it off at an Att store. I went to the San Marcos Att store the guy was all alone and had no one to help him so I went to the vista store. The vista store was a little busy but one guy was free. After checking the account we dropped the phone off and got a receipt'. No issues. All good.

idk where else to write this review beware they lie to you…read moreand say you will get this great deal for switching over but its not true! i promise you. ive spent three months trying ti dispute my bill! they lost my trade ins and gave me zero credit for them even though i paid off. this company is criminal. contact me if anyone wants to get together for a class action lawsuit!

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

Very bad experience! Took my phone to them three times for the same problem…read more They lied over and over trying to make more money They got paid to replace my speakers ! They decided no only clean them because they were dirty I said fine no worries u can have that Then They replaced my camera it wasn't good when I asked them why is it still that way they said we don't have a brand new one so we just cleaned it (trying to save on every part they got paid to REPLACE WITH A BRAND NEW ONE ) Went back then next day they said ok one hour I waited when they gave me the phone it still had the same problem and they told me this time they replaced it with one that's not brand new because they still waiting... James told sorry and to please come back Saturday for a brand new one Today I came back for a new one and waited another hour come to find out it has the same problem I took time off work three different times The bigger guy working there has a very bad attitude and I seen him refuse to help people and they walked out of the store James same bad attitude I wouldn't hire you as a bagger in Vons bro lose ur female attitude. The owner is a very nice person but as soon as he leaves those guys act like they don't want to be there. And how can you hire a tech that can't fix a camera ? What is he there for exactly ?

Sandra is the bomb. Excellent customer service, problem solver extrodinair. Thank you.read more

I came to this store to get new service. I had an official sheet from from T-Mobile with the…read moreprogram I wanted. Somehow after spending two hours, yes two hours with a new person who said she was training, the program written that I gave her was not what she signed me up for. She took my sim card out of my existing phone and did not put it back. Because of the outrageous time I spent doing this and the fact that the program I signed up for wasn't what she did, I cancelled. I am now trying to reinstate my previous phone service. The employees at this location aren't professional. You will spend way too much time with incompetence and a lack of consideration for the customer. Stay away from this location.

Matt was able to help fix my phone quickly and explained what the issue was. Trusted him that only…read moreoffered services necessary. 3rd time coming to this location and will come back for any future needs. Cost was very fair!

Just replace your phone. I brought my Samsung Fold in to have the larger screen replaced. They said…read moreit would be just like new, and when I picked it up they said don't mind the static look of the screen, that's just the adhesive, oh and also it's now a matte finish instead of like the original but these last longer, etc. It split within a week, the static never went away, it super sucks. I won't even bother trying again. The original screen held up great for years. This one not even for the first day.

Came into this location to try and get my father, who passed away, phone taken off our account…read more Robert was very nice and helpful in this process by updating our account and calling the higher ups to resolve our issue.

Been with this location for probably 12 years now…read more Traded my iPhone 8 to upgrade to the iPhone 17 since they offered a promotion for $350 credit toward the new phone. Traded it in late September. First billing cycles go by and saw no credits. They told me it would take a month before it gets applied. Second billing cycles, still no credits. Called to ask, and they now tell me my plan doesn't qualify for the promotion. I've been on the same plan for 12 years, they should've known at the time. So I asked what happens now. They said I would receive only market value for my trade in ($40) Promotion incentivized me to get a new phone. Just so they can bait and switch after you've already committed to the purchase

Super busy when I went in…read more It was around lunch time. I needed to cancel a line and get some information about going abroad and what is included with my plan with that. The employee acknowledged me pretty quickly. They put me on a wait8ng list, and told me to dial 611 I think it was to cancel a line. I did that while I was waiting for my turn. While I was on the phone doing that, the operator was also able to help me with more information going abroad! So I was able to do everything I needed via phone! I let the employee know, I think their name was Jay, that I didn't need any help anymore and thanks for helping me out! There's plenty of parking since this t mobile is in a shopping center.

What went well, you ask?? What DIDN'T go well?? It seemed pretty busy when we arrived, but Michelle…read morecalled for us in a short minute or two, smiled the whole time, was super knowledgeable and helpful, and then got Jay, her manager, to hook us up with extra amazing service and assistance. We got everything we needed and more. Thank you, Michelle and Jay. Keep up the great work!

I went to this location two days in a row. Marilyn went above and behind to try to help me resolve…read morethe problem my daughter was having with her phone. Although we didn't get it fixed she went out of her way to help trying everything she could to fix it. She finally referred me to tech support but after 40 mins they were unable to help. Marilyn was patient and professional. Even though this location is out of the way for me I would come back because of her customer service. I live in San Marcos and those locations suck for customer service. The guy on San Marcos Blvd was rude and the one on Rancho Santa Fe didn't know what he was doing.

I just want to brag about how good Nancy was her customer service and Enthusiasm skills brought a…read moresmile to my face. Especially after numerous phone call with 611. I tried calling Jon to let him know what an asset she is to this company!!!

Anna was very helpful helping me find a phone and plan. Process was easy and stress-free. Thank you…read moreMs. Anna.

Our representative was Anna. She was very professional, patient and friendly. The store was very…read morebusy just after we arrived and though she was the only staff member on site at that time, Anna answered all of our questions, which were many. It's not often that we experience someone that can remain composed with a busy environment. Also a plus is that Anna speaks Spanish fluently