Quick in and out, found an app that was causing my problems and DELETED it !…read more Done !! Thanx !!!

I am writing to give a shout-out to the wonderful staff at this store who I witnessed giving…read morestellar customer service not only to myself, but also the customers before and after me. I would especially like to recognize Juanita who was so great and patient throughout the process of helping me select a new phone and service as well as assisting me in transferring all the information from my very outdated and clunky phone. She also followed up in regards to an item I left behind. Thank you so much!!! Don't hesitate to stop by this location if you are nearby and in need of an upgraded phone, service, or accessories!

I've used them for video game consoles, PCs & phones and they always know what they're doing, they…read moredo a great job and they do it quickly.

Very satisfied with the service here! I brought my MacBook here to have the battery replaced. They…read morewere the cheapest in the area and got the part quickly. During the service, the technician accidentally knocked a little sensor out of place in my trackpad. She told me immediately (which is already a lot more than most places would do) and they're replacing the part and fixing it for free. The service was fast and professional. I'd come here again!

The manager ( Esau) , was NOT helpful He tried to change…read morethings I didn't want changed on my account. He did not listen / he literally kept saying how ATT would be increasing my bill bc they can do that / He could've cared less about helping me and only wanted to shove extras down my throat. Incredibly frustrating and unprofessional. I'll be going to a different store IF I continue with ATT !

Watch out for this company's business phones and a sales crook named Jerod! They promise you one…read moreprice and send a quote with the price, then we signed with them and our bill quote was $290 and our bill was $1680. Avoid them and their joke of a deal. Would be a zero, but won't let me pick it

Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

I have gone into this store twice and received exceptional service from two different people who…read morewere both extremely helpful and pleasant! I walked out of there with all my questions answered both times and they never charged me a dime! I will definitely go back when I am ready to purchase.

I went to this store expecting to buy a new phone since mine had crashed a day earlier…read more Garrick helped me look at phones, explain their benefits and prices. He then looked at my phone and fixed it!! He was very nice, very helpful and very professional. I expect this young man to go far. I have been a customer of T-Mobile for nearly 20 years and this was by far the best customer service I've received. Thank you Garrick!

Very unreliable in store. Your better off dealing with a Ai chat on the app then coming into this…read morestore.

I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

Thanks Lucas We are…read moreso pleased with the service we received and how you graciously tended to the lovely lady that was getting a few items along with us. Hoping Apple will release a 5-10 TB phone in the near future. Anyways until then thank you and remain blessed.

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more