I believe in getting credit when credit is due! I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired. read more

Thanks Lucas We are so pleased with the service we received and how you graciously tended to the lovely lady that was getting a few items along with us. Hoping Apple will release a 5-10 TB phone in the near future. Anyways until then thank you and remain blessed. read more

we arrived and were told to wait at a table and someone would help us. 4 other people arrived after and were helped right away. AND 3 employees were helping one woman customer. Reception needs a Better system. Store is always crowded so plan for that. I left and went to T mobile store. read more

We got right in at our appointment time and they replaced our malfunctioning Apple TV at no charge. The staff here is very helpful and kind. They didn't have the battery for my wife's phone and ordered it. She will get her front camera replaced on her phone when the battery comes in. read more

Set an appointment quickly and easily! Expect them to repair my phone with the same ease and speed! Love my iPhone 17!

Unfortunately Apple stores have become display stores. You choose something online and then pick it up/ have it delivered. The emphasis now is on sell sell sell. Service I have found is 50/50 and is dependent on who you get. I've had calm helpful people that keep me coming back contrasted with rude anger management individuals that are no help at all. read more

The young man who helped us was pleasant and patient. Made the whole experience an adventure +++ Glad it can be mailed so we do not have to deal with the traffic around the store . read more

The lines are always incredible and there is always a wait at the Genius Bar , even if one has an appointment! Not a pleasant experience ! A lot of chaos! read more

I took my laptop in for them to look at. Battery was not charging. Salesperson ran some test and determined battery needs to be replace. Offer us a trade in for $500 or get battery replaced for $275. I opted to get battery replace. They check in the laptop and sent it in for replace. Got a notice to pick up about a week later. They were fast and efficient. I was please with the service provided at this location. read more

TLDR: High pressure sales and the most chaotic experience I have ever encountered. Never again. I was having battery issues with my Ipad so I contact Apple through the support link on the website. The CSR from Apple who called me back ran diagnostics and said it needed replaced. They authorized the replacement and made an appointment for me at the "Genius bar" at the "local" Apple store so I wouldn't have to send the device off or wait for the replacement to be ordered and received by the authorized repair shop. Great, thanks! I drove 52 minutes away to the closest Apple store and arrived 15 minutes before my appointment and saw at least 4 employees just hanging out not helping people. One came over and looked me up, then told me, "I can't check you in until 10 minutes before your appointment, so I will come back." This conversation was repeated 2 more times before I was actually able to check in and was sent "to the back of the room by the bug screen." After all of that, I later had to actually stop one of the wandering employees and ask when someone would come help me because we had been waiting so long; it was then 12 minutes PAST my scheduled appointment. The appointment that I was not allowed to check in early for so I didn't mess up their schedule. It was another 9 minutes before I was "helped." The guy who came to help me said the Ipad batteries are not removeable so he would have to swap out the device, but he would do it at the cost of the battery. Great. He then informed me that the device was worth less than the cost of the battery and tried to get me to buy a new one. I declined. He kept kept pushing. I continued to decline the new device, so he he said he could give me credit for the old one and that the old one was not going to be supported for much longer. I asked how long "not much longer" is but he couldn't say. I asked how much more the new one would cost and he "had to get someone else" to talk to me about that. I was taken to a different desk and talked to a new guy. The new device ended up being significantly more than the exchange, even with the "trade-in value" of the old one. I again said no thanks, just do the battery exchange, and was told to wait because he had to get the other guy back to do that. I waited, thinking how inefficient their process is with having to pass customers off to so many times instead of just having one person deal with each customer the whole time. A few minutes later a NEW guy came over, he looked like a manager. He insisted that "since I changed my mind" he was putting me back in line and it would be an hour before anyone would be able to get to me again. I told him to shove it, I wasn't going to wait another hour, and walked out. I didn't change my mind, I told them all along I just wanted the exchange. It's not my problem that you try to pass people off from one person to the next to pressure and confuse them and then try to keep them in the store until you wear them down. It's not going to work with me. He refused to just put in the exchange for me and tell me it would be another hour before the exchange guy could get back to me so I told him to shove it and left. I would rather go to the authorized repair shop that has to order the "part" (the part being the new device that is the same one as what I have) and then return a second time in a week once they receive it to do the exchange than to ever have to deal with the absolute ridiculousness that we went through today at the Apple store "genius" bar. You folks can forget about ever getting any kind of commission off of me or anyone else in my family ever again after this experience today. All you succeeded in doing today with your ring around the rosie, pressure, and shenanigans was to ensure that I no longer trust your store and will never be back. You should have just let me do the pre-authorized exchange that I came in for. read more

Absolutely THE WORST experience... came in yesterday to ask about a fix for an iPad Pro that was bought two years ago and all the sudden will not charge. Was told that I needed to make an appointment for the next day.- even though there were over 20 employees standing around. Made the appointment for the next day- showed up & after three hours- and being made to believe that I was going to be able to have it covered by AppleCare, because we purchased an extended warranty... was finally told that there was nothing they could do to fix it but instead they wanted $750 for a new one. I will never again purchase an apple product. They are the worst. Also- was told to bring in all of our products that we had laying around. I brought in a stack of items and was told they were all worth nothing. Except for one MacBook that they wanted to give me $70 for. I would rather donate it. My favorite part was when the guy I was working with disappeared into the back and then a manager came over to talk to me because I was looking for him- and he was pretty much the rudest person I've ever talked to. Steer clear of the store if you'd like to keep your sanity intact. read more

On time with appointment, knowledge staff. Very experience.Easy to find store, clean interior

I've been here several times. I recently came here during the pandemic. They have a really good system in place to allow people into the store. Once inside my sales rep did a great job of finding out what I needed and was able to answer most of my questions and if he wasn't able to answer my questions he found somebody that could. The thing about Apple I like is that they don't try to oversell you. My sales rep did start off on the higher end but after finding out my needs he quickly understood what I should buy. read more

Apple - Leawood - Computers Near Me - Leawood, Kansas

We come here way too often as my entire family uses iPhones, iwatches and MacBooks. We are ultimately helped but every time we hate our experience of waiting in long lines, having multiple associates milling around not helping anyone yet they can't help you. I purchased an iwatch last week and asked if I had absolutely everything I needed and would not need anything else. They said yes and as soon as I got home I saw that Apple does not provide a plug in adapter that works with the new charger cord. It is a new one that is not compatible with any other chargers. I was nowhere near an Apple Store so I had to buy one at Walmart. It is things like this that are incredibly frustrating. More customer service is needed. read more

I love the Apple Store, but this particular store is always really busy. In addition, there's hardly any parking. It just goes to show the popularity of Apple products. One of the Genius Bar employees said he circles twice to find parking after lunch. read more

Apple - Leawood - Computers Near Me - Leawood, Kansas

Apple stores can typically be chaotic. This store is one of them however like most apple stores the staff is plenty and they are quick to help or answer questions. The space is always clean and plenty to look, touch, play with. Staff from my experience were beyond friendly and outgoing. read more

Apple - Leawood - Computers Near Me - Leawood, Kansas

I visited the Genius Bar to complete a phone setup that was begun a week earlier but could not be completed due to a 7-day lockout (unclear why). On my return visit I was assisted by Justin, who was superb! He was competent, congenial and focused on my problem. The setup was completed smoothly, and I am very satisfied. Apple truly has a valuable employee. read more

Don't bother making a reservation they will still make you wait 30+ minutes after your scheduled time and then these " geniuses" will tell you they don't know the issue and make you send your device to a factory as if I don't need it.. Try another apple store. read more

This place blows, refused to help me fix my daughter's iPad. Literally refused to even look at it. It won't charge and I took it in to have them look at it. A bunch of rude people work here. read more

This is probably the first Apple Store I've been to that wasn't crammed to the walls with people. It was nice. FPO and I went in on a Friday afternoon to ask about Air Tags. We were greeted as soon as we walked in and directed to the area we needed to be. Once there another employee, I think his name was David popped up almost immediately. He was friendly and helpful. Answered questions and even showed us his Air Tag and the little carrying case he preferred. Very polite and professional. It was a nice experience. read more

I want to illustrate how much money I've spent w Apple and how little they care about me as a customer/my business. I'm asking for them to give me $225 in store credit which would end up costing them much less and would make me a happy customer. I have been a staunch user of apple products and have spent well over 20xs that on their products including: Apple Mac book pro 16" in 2023 - $2900 Apple Mac book pro 13" in 2023 w warranty - $2200 4 air tags in 2023 - $90 Air pods 1 set - 2023 - $125 Apple 15 - $1000+ Apple I watch 7 (2) - $800 Apple 13 max pro (3) - $3000 - 2021 Apple 12 mini (2) - $1000+ - 2022 Apple 10 max pro (3) - $3000 - 2018 Apple 6 max (4) - $2000 - 2015ish? Apple 5 (3) Apple 4 (2) Apple Watch 3 - $300 Apple Mac book pro 2013 - $1000 Beats headphones - wireless - $600 Beats headphones - wired (2) - $800 I'm sure I'm leaving something out but u get the picture. $225 is slightly over 1% of what I've spent with Apple over the years. I even wrote to their escalations dept and did not get a response. When I called about it, I was told they closed it w no response necessary Apple doesn't care about their customers. #whitescreenofdeath #iphonetrouble #applesupport #appleiphone #apple #applecustomerservice read more

Yesterday I drove to the Apple Store in Leawood, KS where I told a sales rep I needed an adapter to connect my iPad to a television. After verifying that the port on my iPad was USB-C he recommended a Belkin USB-C to HDMI adapter and had one of this associates bring one out from the backroom. I purchased it and drove home. That evening I tried to hook it up to a television and found he had given me a Belkin Mini DisplayPort to HDMI adapter, so it would not fit to my iPad. This morning I drove back to the store to exchange it and learned the correct one would be an additional $15.00. Since I had to drive an additional round trip of about 25 miles for an error was caused by negligence on their part I asked if they would do anything to make up for the my inconvenience and additional gas usage. I was quite surprised when I was told "No, we don't do that, but you can return it if you want". I asked to speak to the store manager who also said "No we don't do that". I paid the additional money but left the store feeling disappointed in Apple's response. It seemed to me like they should have knocked at least something off the increased price. Granted, my inconvenience isn't all that significant but their lack of any material apology showed that they really did not care at all about the inconvenience they caused me. read more

So disappointed! I love Apple products and drove 2.5 hours to shop at this Apple store. I was ready to buy a new laptop. My cousin and I walked into the store about 2 minutes after the store opened. The store was somewhat busy with a handful of available associates to help. We walked over to the laptops to take a look. I was teetering between a MacBook Air and an iPad Pro. Right after we started looking at the laptops and iPads, a security guard told us we could not be in the store without a mask. We made her aware that the sign at the front of the store said differently. She stated if we did not have a mask we needed to leave. My cousin and I did not cause a scene, we just made our way to the front door. Before we walked out of the front door, I paused to take a couple of pictures of the sign. Immediately an associate came over and claimed the "rules" of the store had just changed the day before and the security guard was incorrect. We thanked the person and walked back over to the laptops to continue our search. After 15 minutes of being completely ignored by multiple available associates, we left the store. Apple has lost my business. Ended up purchasing a Microsoft Surface Pro 8 instead. read more

Apple - Leawood - Computers Near Me - Leawood, Kansas

It was just so easy to accomplish what I came for. The staff were great and very knowledgeable. The parking was simple with easy access in a very safe environment. My top pick for an Apple Store for sure. Great job! read more

Unpleasant Store Experience 4529 W 119th St, Leawood, KS 66209. The store manager (Tara) wasn't kind..... It occurred on July 25, 2022 at approximately 5:20 p.m. I wanna share my experience regarding visiting Apple store located in Leawood, Kansas. The store manager Tara refused to allow me to use the restroom while being serviced in the Apple Store. Please disclose reasons why..... Also, the sales associate shared with me that he just depends on who it is whether or not their manager Tara will allow me to use the restroom. read more

Time to update my review. Now I have a two year old IPAD pro that stopped working. You know my thoughts on the Genius bar from my last review. They just tell you it's time to replace your item for the next shiny new Apple product. I had already taken all the steps that could be taken to save my Ipad Pro. It was bricked. You have to make an appointment because COVID is serious, I mean plague level serious. I arrive ten minutes early. They turn me away. No one can get in the store ahead of their appointment. Did I tell you how our serious health is to Apple? I come back at the exact minute of my appointment, bricked Ipad under my arm. They check my temperature, thank god I was safe and healthy whew, and they ushered me to the first yellow square inside the store safely spaced 6 feet from anyone else except for the forty other people wandering around me in the store browsing their stuff for sale. I finally get to a genius. She attaches a device to my Ipad. "Yep, it's dead." "...ok, like what is it?" "The part between the charging portal and the rest of ipad is malfunctioning. We can get you a discount on a new Ipad." I've heard this song and dance before. This is always my experience with Apple. But I will buy another one because no other tablet has the interface the Ipad does. I'm such a sucker. read more

Phenomenal service. Larry was outstanding and didn't let me leave the store until I had everything I needed w my new phone Thanks. Maria g

My bottom speakers were completely disabled and for the life of me I don't know how it happened. Nevertheless, I took it to Verizon and they could not figure out the issue. The Verizon rep suggested that I make an appointment at the Apple Store for in-house technical trouble shooting and possible replacement. After being 20 minutes late to my appointment, I waited about 30 minutes before a tech reached me. We sat down, had small talk and he was able to replace the phone in-store with no issues. Only problem is none of my saved passwords transferred to the new device so that is causing a bit of a headache. Other than that, it was a solid experience. read more

Bad experience regarding migration of data. My power cord had burned up and so I decided to get a new Mac. Three power cords burned up over 9 years. Migration of data, they said, takes 24-72 hours. The upper staff members were abrupt and unfriendly. The guy who greeted me when I walked in, however, was super nice. He suggested I purchase a new power cord, go home and migrate the data, and return the purchased cord for a refund once the migration was complete. The higher ups were all about enforcing the rules (e.g. you have to wait your turn re: migration). The greeter was all about finding a solution to my problem. I told him he should be the manager. read more

I came here for a Apple class, employees were nice. A bit crowded, 5 stars for customer service.

Worst store and customer service! I drive over an hour to this store to buy new iPad I specifically and very adamantly tell the Apple guy several times to make sure I get this put on installments on my Apple Card so I don't have to pay 16+% in interest!.... Then I find out he actually charged the full the amount to my card and it's "NOT" on installments so I call store and I'm on a 45 minute phone call then I'm also chatting with the Apple Card folks and they tell me They can't change it and to text them back later!! What a fiasco! I'm so sick of this! What a bad way to treat people! They just don't care! read more

I went to this store today with my proof of purchase for a blue phone case I bought in January 2022. The Blue leather cover was worn off almost completely, so I requested that it be replaced. The "store manager" told me it was normal wear and tear when obviously the case was defective. I consider this terrible customer service. Terry Van Der Tuuk read more

Marvin had me out the door in 5 minutes! My iPhone was frozen, I'm a boomer. Enough said! He was kind, personable, and competent. Thank you! read more

Terrible customer service!!! We're completely unhelpful in the issue that they caused!! Would not recommend and apple product or going to their store!!! read more

My daughter needed a new laptop charger for a lost one. Dashed in here to get one and was hoping I wouldn't have to wait forever. It was busy, but a really nice gentleman named Larry greeted me immediately. I got what I needed and was out in probably less than 5 minutes! There's no official checkout desk (everyone who works there can scan your product and help you pay.) Of course a store that deals with cutting edge technology would have a cutting edge way of purchasing products, and they did indeed. Except... turns out I got the wrong charger. So I returned a few days later, armed with a picture of what I needed the charger to look like and again I was greeted immediately, by not 1 but 2 workers. (They call them 'geniuses.' Slight eye roll haha!) The young man named Geese (he even spelled it for me when I asked) took care of me. He was just phenomenal. Got me the charger I needed as well as found some good earbuds my daughter could use with her phone, and he was just lovely to interact with. Asked me about my day and seemed genuinely interested in my response. So sweet. He found my previous receipt by inputting my email and charged the difference in cost to the credit card I'd previously used. So easy!!! Thanks, Leawood Apple store- you rock! read more

OMG. I love this store. The aesthetics alone pull me inside. It's Happy Land for us computer geeks. I have always made appointments so I am not familiar with the walk in service. People look happy so I guess it is not a problem. I get all happy and giddy when my appointment time arrives because I love coming to the store. I barely seem to notice the traffic, the cramped parking spaces and the strange red/yellow/green lights that only allow you to make either a left turn only or a right turn only. It just all blends in my head when I have my Apple store appointment. It's like Christmas morning when you are inside the store. All the computer displays are bright and shiny. You check in for your appointment and then a Geek comes and finds you. You tell them about your computer issue and *POOF* they fix it. Well, it's not really that fast but it seems pretty darn expedient. If my Geek has to get additional help and I am left to wait on them to return.. I get really happy because then I can play with the computers. I sit there in front of those amazing Apple graphics and just enter another dimension. I feel like Alice felt when she fell down the rabbit hole. If my Apple gadget cannot be fixed on the spot, they do whatever possible to get me set up and my problem all solved. One thing that stands out to me is their empathy. They know what a pain it will be to wait on a phone repair. They know that an iPhone is not just a phone. They have always treated me with respect and courtesy. If they cannot *Poof* fix my problem, they consult with someone who can fix my Apple gadget. Even though the staff all wears t-shirts and jeans, they are very professional. They are also humorous and seem to truly love their job.They have a camaraderie that just shows how happy they are working there. That speaks volumes to me. The one caveat would be the cost. They have tons of accessories for your products but they are a bit pricey. I have never bought anything there other than iPhones but I have spent a great deal of time looking at their accessories. Great story, beautiful and sleek. Good customer service and quality products. This is a fantastic store! read more

I wish I could give them negative stars. They have terrible customer service. Tons of people standing around no one willing to help you. You need to have an appointment to do anything. They will turn you away with a smile. No care at all for paying customers who already own their products. Seriously, considering never buying Apple again given how difficult it is to get any help or to get anything serviced. Anyway specifically this store is terrible. I have been made to waited with and without an appointment. The door people are the worst. They are so unbelievably rude. Like robots they just repeat that you have to have an appointment. If you get them to work on your phone or computer they will hold you hostage for hours while still trying to sell you other products. Seriously do not come here. read more

Customer service was the worst. No help at all in trying to solve my problem. The tech was rude and hateful. I will never go into that location read more

I had a great experience at the store. I had a broken charging port which should have cost me $100 to replace with my AppleCare. But they did not charge me a cent and sent my product out to be replaced and provided a loaner to me. It was also fixed within a week which was great since I have to use my phone for work. The associates were also super nice and greeted me within a minute of being in the store and even without an appointment were able to see me within the hour. I had been having a really bad day and was glad to be treated very nicely. read more

Outstanding customer service today at the Apple store. I had a corporate return (which can be a pain for them) and they managed it quickly and were extremely helpful. Great staff , great store. read more